Kegan Kiehl
Duncan
Summary
Versatile and achievement-oriented professional with a proven track record at Millinnuim Community Services, excelling in case management and problem-solving. Demonstrated ability to enhance client outcomes through effective needs assessment and relationship building. Skilled in direct patient care, contributing to a significant improvement in client satisfaction and service efficiency.
Professional with strong background in case management, prepared to make significant impact. Proven ability to collaborate with teams and adapt to changing needs. Skilled in client assessment, resource coordination, and crisis intervention. Reliable and results-focused, with commitment to achieving positive outcomes.
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
9
9
years of professional experience
Work History
Case Manager
Millinnuim Community Sevices
06.2022 - Current
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
- Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
- Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
- Achieved positive client outcomes by developing and implementing comprehensive case management plans.
- Advocated for client rights when interacting with external agencies or institutions, ensuring fair treatment at all times.
- Contributed to team discussions and case conferences actively, sharing insights and expertise with colleagues to optimize client support strategies.
- Coordinated services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to clients.
- Developed and implemented comprehensive case management plans to address client needs and goals.
Pizza Cook
Pizza N Stuff
02.2019 - 06.2022
- Reduced food waste by efficiently managing ingredients inventory and rotating stock as needed.
- Cooked assembled pizzas in oven, removed when done, allowed to cool, cut and boxed completed orders, entering real-time preparation updates in electronic system from start to finish.
- Followed strict food safety guidelines to maintain a safe and sanitary kitchen, reducing the risk of health code violations.
- Handled high-volume orders during peak times with accuracy and speed while maintaining attention to detail for each pizza creation.
- Prepared ingredients ahead of time to promote efficiency in dish garnishing.
- Monitored and maintained clean working areas and cooking surfaces.
- Operated pizza oven and other kitchen equipment safely to protect team members from harm and equipment from damage.
- Collaborated with team members to ensure a clean and organized workspace, promoting a positive work environment.
- Assisted coworkers during busy periods by multitasking between various stations when necessary, reinforcing teamwork within the establishment.
Direct Support Professional
Thinkability
08.2017 - 01.2019
- Maintained clean, safe, and well-organized patient environment.
- Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
- Enhanced quality of life for individuals with disabilities by providing compassionate and consistent direct support.
- Assisted clients in achieving personal goals through tailored care plans and daily skill-building activities.
- Supported clients with personal care tasks, ensuring their dignity and privacy were maintained at all times.
- Monitored medication administration, maintaining accurate records to ensure client safety and compliance with prescribed treatment plans.
Sandwich Artist
Subway
11.2015 - 08.2017
- Greeted guests, promoted specials, and took orders.
- Operated the cash register with accuracy, ensuring proper handling of transactions.
- Kept workplace clean and organized in line with restaurant policies.
- Increased speed of service through effective multitasking and time management skills.
- Maintained a clean and organized workspace, adhering to strict sanitation standards.
- Collaborated with team members to maintain a smooth workflow during busy hours.
- Prioritized excellent communication skills to understand customer preferences accurately while minimizing errors in orders.
- Enhanced customer satisfaction by providing exceptional service and well-crafted sandwiches.
- Upheld high standards of customer service at all times to enhance client loyalty and satisfaction.
Education
Master of Science - Clinical Mental Health
Grand Canyon University
Phoenix, Arizona12-2027
Bachelor of Science - Psychobiology
Cameron University
Lawton, Oklahoma05-2024
Certificate - Case Manager II
ODMHSAS Training Institute
Online06-2024
Certificate - Mental Rehab Specialist
ODMHSAS Training Institute
Online01-2024
Certificate - Wellness Coach
ODMHSAS Training Institute
Online01-2024
Skills
- Problem-solving
- Case management
- Time management
- Case documentation
- Active listening
- Relationship building
- Positive attitude
- Email and telephone etiquette
Timeline
Case Manager
Millinnuim Community Sevices
06.2022 - Current
Pizza Cook
Pizza N Stuff
02.2019 - 06.2022
Direct Support Professional
Thinkability
08.2017 - 01.2019
Sandwich Artist
Subway
11.2015 - 08.2017
Master of Science - Clinical Mental Health
Grand Canyon University
Bachelor of Science - Psychobiology
Cameron University
Certificate - Case Manager II
ODMHSAS Training Institute
Certificate - Mental Rehab Specialist
ODMHSAS Training Institute
Certificate - Wellness Coach
ODMHSAS Training Institute
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