Keelin Sheerin
Killucan,Ireland
Summary
Experienced with focus on providing exceptional guest services in hospitality setting. Capable of ensuring smooth front desk operations through strong communication and organisational skills. Committed to creating welcoming environment and resolving guest issues promptly.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Hotel receptionist
The Annebrook House Hotel
Mullingar, County Westmeath
03.2024 - Current
- Improved customer satisfaction for providing timely assistance during stay.
- Carried out day-to-day duties such as Check ins or Check outs accurately and efficiently.
- Quickly learned and applied new skills s to daily tasks, improving efficiency and productivity.
- Delivered exceptional customer service by proactively listening to concerns and answering questions both in person and by phone.
Waitress/ Bartender
The Annebrook House Hotel
Mullingar, County Westmeath
06.2019 - 03.2024
- Took orders accurately whilst multitasking efficiently under pressure.
- Performed bar closing duties, thoroughly cleaning, sanitising and replenishing stock.
- Collected cash payments, processing and providing correct change and receipts using Point Of Sale (POS) systems.
- Managed cash register effectively, ensuring accurate transaction processing.
Assistant solicitor
Peter D. Jones Solicitors
Mullingar, County Westmeath
07.2018 - 12.2023
- Streamlined administrative processes to increase office efficiency.
- Managed case files efficiently for streamlined office operations.
- Maintained confidentiality in handling sensitive information, upheld ethical standards.
- Assisted senior solicitors with trial preparation, ensured readiness of crucial evidence and witnesses.
Education
Bachelor of Business Administration - Bachelor in Business- Tourism and Event Management
Atlantic Technological Institute Sligo
Sligo, County Sligo 08.2022 -
Skills
- Hospitality standards knowledge
- Sales and up-selling
- Microsoft Word, Excel and Rezlynx system
- Event planning assistance
- Service-Oriented mannerism
Certification
Basic First Aid Certificate
Languages
Spanish
Upper intermediate
Irish
Elementary
References
References available upon request.
Timeline
Hotel receptionist
The Annebrook House Hotel
03.2024 - Current
Bachelor of Business Administration - Bachelor in Business- Tourism and Event Management
Atlantic Technological Institute Sligo
08.2022 -
Waitress/ Bartender
The Annebrook House Hotel
06.2019 - 03.2024
Assistant solicitor
Peter D. Jones Solicitors
07.2018 - 12.2023
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