Kayleigh Miles
Westbury
Summary
Highly skilled professional with expertise in computer literacy, confidentiality maintenance, and database administration. Demonstrates effective communication and the ability to work individually. Committed to leveraging skills to contribute to organisational success while maintaining high standards of confidentiality and data integrity.
Overview
10
10
years of professional experience
Work History
Administrator
GHG Solutions
Remote
08.2023 - Current
- Sorted incoming mail promptly, reducing clutter and improving organisation in the workplace.
- Interacted with clients, suppliers and customers professionally by phone and email to deliver accurate service information.
- Collaborated with different departments to maintain positive rapport and smooth workflow.
- Handled sensitive information discreetly, maintaining confidentiality at all times as required by protocol.
- Managed documents within company databases, keeping accurate records of critical information.
- Used Microsoft Word and other software tools to create documents and clear communications.
Customer Service Assistant
The Range
06.2022 - 08.2023
- Delivered exceptional level of service to each customer by listening to concerns and answering questions.
- Organised stock shelves neatly to improve the overall appearance of the shop floor.
- Handled cash transactions accurately, maintaining financial integrity of the till.
Customer Service Advisor
Starling Bank
02.2022 - 06.2022
- Managed high-volume customer queries simultaneously through effective multitasking. Assisted customers with varying questions using product knowledge and service expertise.
- Maintained records and up to date logs to increase service delivery efficiencies.
- Offered recommendations to customers based on specific situations, priorities and obstacles.
Counter Clerk
Post Office
Southampton
07.2019 - 02.2022
- Working on the main tills as well as Self Service Kiosks, providing excellent customer service and making sure that customers needs are met.
- Dealt with business banking which included the depositing and withdrawal of large sums of cash as well as coin orders.
- Processed a wide variety of services which include, Bureau de Change, Moneygram, bill payments, passport and ID checks, international driving permits, biometric residence permits, telephone services.
- Trusted keyholder, often responsible for opening and closing of the branch.
Shift leader
Tealith Bubble Tea
Bath
11.2018 - 02.2019
- Working on the main till greeting customers and taking orders, then making sure that those orders are met in a timely manner.
- Working at the back of the shop preparing orders while maintaining health and safety/food hygiene standards.
- Cleaning the store thoroughly at the end of the day to comply with food safety regulations.
- Making sure the till has been counted and all money moved to a secure safe ready for the following day.
- Reporting to management at the end of the day through a management app after counting the till to report the cash count.
- Trusted keyholder, often responsible for opening and closing the store
Counter Clerk
Post Office
Southampton
09.2017 - 11.2018
- Working on the main tills as well as Self Service Kiosks, providing excellent customer service and making sure that customers needs are met.
- Processing a wide variety of services which include, Bureau de Change, Moneygram, bill payments, passport and ID checks, international driving permits, biometric residence permits, telephone services and more.
- Trusted keyholder, often responsible for opening and closing of the branch.
Store Assistant
LIDL
Bath
06.2015 - 03.2016
- Working on the tills to ensure that customers are seen to quickly and efficiently but in a polite and helpful manner.
- Replenishing stock, 'dressing up' the store (ensuring that aisles look clean, tidy and full at all times).
- Stock take/date rotation to make sure that no out of date goods are left in place and comply with regulations.
- Back of house bulk stock management, accepting deliveries in a timely and efficient manner.
Education
Psychology AS Level -
ST BRENDANS SIXTH FORM
Animal Management BTEC 90 Credit Diploma - undefined
NORTON RADSTOCK COLLEGE
Animal Care BTEC Level 2 - undefined
NORTON RADSTOCK COLLEGE
GCSE - Maths - A, English Literature - B, English Language - C, Science Double award - BB
HAYESFIELD GIRLS SCHOOL
Skills
- Computer Literate
- Confidentiality maintenance
- Database administration
- Effective communication
- Able to work individually
Timeline
Administrator
GHG Solutions
08.2023 - Current
Customer Service Assistant
The Range
06.2022 - 08.2023
Customer Service Advisor
Starling Bank
02.2022 - 06.2022
Counter Clerk
Post Office
07.2019 - 02.2022
Shift leader
Tealith Bubble Tea
11.2018 - 02.2019
Counter Clerk
Post Office
09.2017 - 11.2018
Store Assistant
LIDL
06.2015 - 03.2016
Animal Management BTEC 90 Credit Diploma - undefined
NORTON RADSTOCK COLLEGE
Animal Care BTEC Level 2 - undefined
NORTON RADSTOCK COLLEGE
Psychology AS Level -
ST BRENDANS SIXTH FORM
GCSE - Maths - A, English Literature - B, English Language - C, Science Double award - BB
HAYESFIELD GIRLS SCHOOL
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