Kayla Nobbs
Cincinnati
Summary
Driven & proven leader in hospitality, adept at elevating guest experiences & sales through effective communication & dynamic interpersonal skills. Excelled in multitasking & collaborative efforts, significantly enhancing client relations & operational efficiency. Demonstrates a strong foundation in organizational service management & responsible alcohol service, contributing to a notable increase in customer satisfaction & loyalty.
Overview
6
6
years of professional experience
Work History
Sever, Bartender & Host
Landry's - McCormick & Scmicks
10.2018 - 03.2020
- Served high customer volumes during special events, nights & weekends, upselling menu items to drive up per sale revenues.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, maintaining a clean & organized workspace to ensure compliance with health & safety regulations.
- Developed loyal clientele by consistently delivering outstanding service, engaging in friendly conversation & crafting high-quality table-side cocktails.
Server & Host
Quaker Steak & Lube
08.2018 - 01.2020
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality, serving them promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills & handle complimentary items.
- Performed opening & closing duties, maintaining hygiene standards & ensuring the dining area was prepared for seamless service transitions.
- Collaborated with team members, including behind the bar, during busy shifts for efficient workflow & excellent guest experiences.
Server
J. Alexander's Holdings Inc.
01.2017 - 05.2017
- Boosted overall sales by confidently recommending daily specials & upselling menu items & elevated overall guest experience by anticipating their needs proactively throughout their visit.
- Demonstrated knowledge of menu offerings, including ingredients and preparation methods to address customer inquiries effectively.
- Collaborated with kitchen staff to ensure accurate preparation & prompt delivery of special dietary requests.
- Promoted a safe working environment by adhering to food safety standards & best practices.
Server & Host
Marriott - D. Burnham's
11.2015 - 11.2016
- Developed strong rapport with regular customers & live music artists through genuine hospitality efforts leading to repeat business.
- Demonstrated in-depth knowledge of various spirits, wines, beers & mixers while assisting guests with drink selections based on their preferences or desired pairings.
- Increased sales with upselling techniques & thorough knowledge of menu items, specials & promotions.
- Reduced health risks & safety hazards by restocking items && sanitizing equipment to adhere to health department standards.
Beerista & Server
Rock Bottom Restaurant & Brewery
04.2015 - 11.2015
- Promoted a safe work environment through strict adherence to safety guidelines and protocols during all brewery operations.
- Contributed to successful seasonal brew launches & sales by remaining knowledgeable of brewing processes & product details.
- Implemented effective communication strategies between front-of-house & back-of-house staff for streamlined operations in high-pressure settings.
- Improved dining experience by providing prompt, attentive service to guests.
Manager-in-training
Domino's
11.2014 - 04.2015
- Enhanced supervisory & leadership abilities by working closely with supervisor.
- Served as a mentor & resource for junior staff members by offering guidance, support & encouragement in their professional development pursuits.
- Oversaw inventory management processes & regularly communicated with supervisor to ensure maintenance of adequate stock levels while minimizing waste & associated costs.
- Streamlined operations for increased efficiency, focusing on process improvements & workflow optimizations.
Manager
Bohemian Hookah Cafe
11.2013 - 05.2014
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized & safe environment for employees & patrons.
- Enhanced customer satisfaction by developing customer relationships, maintaining open lines of communication & ensuring high-quality service delivery.
- Improved marketing to attract new customers & promote business while overseeing inventory management, optimizing stock levels & reducing waste.
Education
Master of Science - Clinical Social Work
Northern Kentucky University
Highland Heights, KY01-2028
Bachelor of Arts - Psychology
University of Cincinnati
Cincinnati, OH06-2018
High School Diploma -
Cincinnati Hills Christian Academy
Cincinnati, OH06-2009
Skills
- Effective Multitasking
- Client Relations Expertise
- Proven Reliability
- Collaborative Mindset
- Effective Communication Skills
- Dynamic Interpersonal Skills
- Patience, Tolerance & Conflict Resolution Skills
- Responsible Alcohol Service
- Effective Memory Utilization & Suggestive Selling Techniques
- Organizational Service Management
Timeline
Sever, Bartender & Host
Landry's - McCormick & Scmicks
10.2018 - 03.2020
Server & Host
Quaker Steak & Lube
08.2018 - 01.2020
Server
J. Alexander's Holdings Inc.
01.2017 - 05.2017
Server & Host
Marriott - D. Burnham's
11.2015 - 11.2016
Beerista & Server
Rock Bottom Restaurant & Brewery
04.2015 - 11.2015
Manager-in-training
Domino's
11.2014 - 04.2015
Manager
Bohemian Hookah Cafe
11.2013 - 05.2014
Master of Science - Clinical Social Work
Northern Kentucky University
Bachelor of Arts - Psychology
University of Cincinnati
High School Diploma -
Cincinnati Hills Christian Academy
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