Kaya Sala
Dublin 15,Dublin
Summary
Training professional champions staff development by facilitating high quality sessions and workshops. Empowers adult learners and responds to changing organisational needs. Evaluates and improves training plans for maximum relevancy and impact. Inspiring speaker enthusiastic about motivating professionals to pursue ongoing development. Leads sessions and coordinates training activities based on organisational needs. Approachable, encouraging and informative leader adapts to different situations and environments.
Overview
10
10
years of professional experience
Work History
Senior Trainer
Pinterest
Dublin, Ireland
08.2021 - Current
- Liaising with managers and QA team to determine training needs and scheduling training sessions
- Delivering training to over 300 people
- Quality Auditing
- Monitored employee progress, offering feedback to management on additional training requirements.
- Evaluated training impact through surveys and performance assessments.
- Hosted webinars with dynamic presentation style.
- Delivered instruction across various topics, integrating audio-visual presentations and training materials.
- Analysed training needs to determine learning styles and skills shortages.
- Designed training programmes tailored to company needs.
- Proactively identified and solved complex problems related to employee training, management and business direction.
- Up-skilled workers across multiple industries by generating accessible online content.
- Improved staff training engagement by developing interactive sessions.
- Drove revenue by demonstrating upselling and consultative sales techniques.
- Established online training modules with excellent IT skills.
- Planned training schedules, prepared materials and booked necessary rooms and facilities.
- Assigned training exercises and skill assessments to newly hired employees.
- Updated learning portals to reflect available training courses and resources, increasing employee engagement.
- Led Sales Development workshops for reps and sales managers, motivating and providing training in best practice where necessary.
- Assisted in LMS management for smooth implementation of online courses.
- Provided training sessions on new AI tools to technical staff members.
Trainer
Accenture
Dublin , Ireland
01.2019 - 08.2021
- Liaising with managers to determine training needs and scheduling training sessions
- Designing effective training programs
- Selecting and booking venues for training
- Conducting seminars, workshops, individual training sessions etc
- Preparing educational material such as module summaries, videos etc
- Supporting and mentoring new employees
- Keeping attendance and other records
- Conducting evaluations to identify areas of improvement
- Monitoring employee performance and response to training
- Responsible for team engagement
- Planning and organizing Work From Home training
- Supporting managers during interview process
- Conducting and managing Development Opportunity program for trainers
- Supporting managers with tasks and their duties in case out of office
- Taking part in and organizing Diversity week at Accenture
- Designing training hub website
Customer Support Agent
Accenture
Dublin, Ireland
01.2018 - 01.2019
- Media/QA Development Opportunity
- Regularly reviewing case queues & following-up on open tickets
- Reviewing issue details and analyse , determine resolving issues for clients
- Providing feedback on trends identified in review
- Assisting Quality Analyst with reviewing agent's tickets
- Providing Quality Feedback
- Carrying out shadowing sessions for new employees and extra training
- Running group incentives on behalf of Quality team.
Front Desk Receptionist
DNG Real
Dublin, Ireland
04.2018 - 07.2018
- Greet clients to the office and communicate with them to determine their purpose of visit
- Respond to inquiries regarding available properties and property prices in different areas
- Assist clients in determining an estimate for their own properties by looking through similar listings
- Assign real estate agents to walk-in clients based on the areas that they cover and their specific expertise
- Schedule appointments between agents and clients based on the availability and convenience of both parties
- Perform follow-up duties to ensure that all meetings are successfully carried out.
Senior Deputy Executive
HCL Eir
Dublin, Ireland
01.2015 - 01.2017
- Excellent at obtaining client information with fantastic communication skills by answering a high volume of telephone calls; interviewing clients; verifying information
- Responsible for managing a team of agents and ensuring individual agents are performing against targets reviewing their performance and coaching them to do so
- Attended to meetings with Manager to provide feedback
- Managed all inbound and outbound calls and resolved all customer queries in a timely and efficient manner
- Proficient in the use of Microsoft Office and other computer packages.
Education
Fashion Stylist Certificate - Fashion
LA College of Creative Arts
Dublin 04.2018 - 07.2018
Skills
- Excel proficiency
- Course development
- Presentations and demonstrations
- Coaching and mentoring
- Skills gap analysis
- Scheduling and calendar management
- Training programme design
- Telephone etiquette
- Online training experience
- Data evaluation
- Employee training
- Public speaking
- Analytical and Critical Thinking
Languages
English
Native
Polish
Native
Timeline
Senior Trainer
Pinterest
08.2021 - Current
Trainer
Accenture
01.2019 - 08.2021
Front Desk Receptionist
DNG Real
04.2018 - 07.2018
Fashion Stylist Certificate - Fashion
LA College of Creative Arts
04.2018 - 07.2018
Customer Support Agent
Accenture
01.2018 - 01.2019
Senior Deputy Executive
HCL Eir
01.2015 - 01.2017
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