Kavya Elizebeth Johny
Galway,County Galway
Summary
Determined sales professional with experience in account management and highly skilled at creating new business relationships and maintaining strong existing customer relationships to generate repeat business. Strong communication, negotiation, and problem-solving abilities. Additionally, I am enthusiastic about advancing my expertise in the business field and I am keen on pursuing Masters in Business Analytics at the University of Galway to further enhance and refine my skills for future career success
Overview
4
4
years of professional experience
5
5
years of post-secondary education
Work history
Customer Assistant
Tesco Superstore
, Galway
11.2023 - 12.2023
- Greeting and advising
- Answered store and merchandise questions and led customers to wanted items.
- Processed checkouts and payments via cash, check or credit card.
- Organized shelves and racks with new stock items as needed.
- Keeping store clean and tidy
International Marketing Executive
Europe, Plant Lipids Private Limited
, India
12.2020 - 09.2022
- Established and maintained strong relationships with current and potential clients by understanding their needs and providing appropriate product solutions to enhance business relationships.
- Setting clear sales targets and provide regular reports to senior management, outlining progress and areas for improvement.
- Managed budgets, expenses, and resources efficiently to optimize the division's profitability.
- Monitored and analyzed sales performance, identifying areas for improvement and implementing corrective actions.
- Stayed updated with industry trends, market conditions, and competitor activities to identify new business opportunities
- Collaborated with cross-functional teams, including marketing, product development, and operations, to maximize sales opportunities.
- Effective customer handling and good business relationships with global buyers through consistent communication and face to face sales calls.
- Contracting and pricing negotiation with global buyers and customers.
- Ensured compliance with company policies, procedures, and ethical standards in all sales activities.
- Interdepartmental coordination for smooth execution of export orders.
- Initiated new product development as per customer specification and added the new products to the existing product portfolio.
- Day to day support for accounts by answering inquiries, availability of the product, handling customer complaints etc.
- Curated content for YouTube, food magazine and LinkedIn posts.
Finance Intern
Trans Asian Shipping Services Pvt Ltd
, India
07.2019 - 09.2019
- Assisted with Journal entry preparation and balance sheet account reviews
- Verifying and sorting invoices
- Carried out a problem centered study on the impact of CSR activities in the financial performance of the company.
Education
PGDM - Finance and Marketing
Rajagiri Business School
India 05.2018 - 04.2020
Semester Abroad Programme - Marketing
Catholic University of Lille
France 01.2019 - 05.2019
B.A - History and Tourism
Stella Maris College
Chennai, India 06.2015 - 04.2018
Commerce
The Choice School
IndiaSkills
- Coordination
- Record Keeping
- Business Development
- Good verbal and written communication
- Skills
- Customer Relationship management
- Task prioritization
- Account Management
- Customer satisfaction
- Negotiation
- Direct sales
Accomplishments
- Dissertation: A study on the role of effective communication and trustworthiness in enhancing customer loyalty: A study on mid-range hotels.
- Conducted a study on the Impact of Corporate Social Responsibility on the Financial Performance of the Company: Trans Asian Shipping Services Pvt Ltd.
- Completed one semester of exchange program at IESEG School of Management and FGES (Faculty of Economics, Management and Sciences) under The Catholic University of Lille, France (January 2019 – May 2019).
- Served as Placement Coordinator (Office of Corporate Relations) in Rajagiri Business School (2018 – 2020).
Languages
English
Native
French
Beginner
Malayalam
Native
Tamil
Advanced
Timeline
Customer Assistant
Tesco Superstore
11.2023 - 12.2023
International Marketing Executive
Europe, Plant Lipids Private Limited
12.2020 - 09.2022
Finance Intern
Trans Asian Shipping Services Pvt Ltd
07.2019 - 09.2019
Semester Abroad Programme - Marketing
Catholic University of Lille
01.2019 - 05.2019
PGDM - Finance and Marketing
Rajagiri Business School
05.2018 - 04.2020
B.A - History and Tourism
Stella Maris College
06.2015 - 04.2018
Commerce
The Choice School