Collaborated with development teams, internal customers, and product line management to verify delivery of desired quality products globally.
Performed program research and analyzed data collection to develop cost estimates and budgets.
Mentored and supported product managers to create strong workplace culture.
Leveraged data and analytics to make informed decisions and drive business improvements.
Senior Product Manager
Cisco Webex Experience Management (ACQUIRED By CISCO, formerly CloudCherry)
02.2018 - 05.2022
Own and manage entire product portfolio - Insights Center, 17+ channels, Mobile apps, Webex PX, Contact Center Experience Analytics
Got to best-in-class DAU/MAU (stickiness- 28%) by data backed rapid iteration and innovative features
Key role in acquisition and integration by Cisco right from due diligence to getting product offer and integrations rolled out
Boosted annual response from 1.9M to 12.6M (660% up) by launching several key features under 'Get Data In' initiative
Got Cisco in Forrester Wave CEM category for first time as 'Strong Performers' working with analysts
Product Manager
Truebil (ACQUIRED By SPINNY)
04.2017 - 02.2018
Owned and managed all product lines - Web app, Mobile PWA, inventory CRM, Pricing engine, Dynamic pricing & Bidding platform
Increased buyer leads conversion rates (35%) by introducing features like Quickview , Visit booking & Progressive Web Application with load time sub 3sec
Launched Price engine, Dynamic pricing& Bidding platform resulting in optimization of inventory sale margin and profits by dynamically changing MSP, TSP, margins and costs
Increased operational metrics like inspection numbers (120%) by streamlining and productizing DC app, Stock management app and CRM
Lead team of 7 developers, 1 designer, 1 analyst, 5 interns taking role of engineering manager during tenure
Product Manager
TaskUse
07.2015 - 04.2017
Conducted extensive user interviews (200+)about use cases to gather features list and low fidelity mockup testings which provided direction to product
Designed and developed front end Android app with another engineer from zero to one
Made it scalable up to 5 million realtime users with WAMP and Crossbar.io
Led team of five (3 engineers, 1 designer, 1 QA) through two moderate pivots
Geoscientist
Schlumberger
08.2012 - 07.2015
Led to sale worth $300,000+ by establishing competitive advantage of Schlumberger software Petrel over a 3 month long project for Sumatec
Saved 400+ hours per month for Schlumberger and client Petronas by automating ticket entry process
Led to sale of 60+ licenses by establishing need of more licenses for Petronas by executing an LMP. Created Excel macros to extract insights
Developed plugins for Petronas enabling them to bring their IP in Petrel, consolidating Petrel as end to end solution
Enabled smart recruitment by successfully organizing 8 month long Plugin development contest for university students across Malaysia Brunei and Singapore
Education
Indian Institute of Technology, Kharagpur -
Integrated Masters, Exploration Geophysics
01.2007 - 04.2012
Skills
Product Discovery
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Timeline
Senior Product Manager
Cisco Webex Experience Management (ACQUIRED By CISCO, formerly CloudCherry)