Summary
Overview
Work history
Education
Skills
Languages
References
Timeline
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Katy Elizabeth Lee Thomas

Katy Elizabeth Lee Thomas

Tralee,Co Kerry

Summary

A pleasure to meet you, my name is Katy Thomas and I would be delighted to introduce myself. I consider myself a professional with exceptional communication excellence, tolerance, and patience. Demonstrating a strong understanding of process improvement and service mindedness. Known for a patient and calm nature, aiming to leverage these skills to enhance organisational efficiency and customer satisfaction. I pride myself in offering a strong foundation in customer service and communication skills.

A creative and driven professional with background in customer service and communication, demonstrating abilities in client relationship management and attention to detail. Skilled in providing personalised care and maintaining professional environment, ensuring client satisfaction and comfort.

Overview

5
5
years of professional experience

Work history

Beauty therapist

Urban Sanctuary SL
Tralee, Co Kerry
04.2024 - Current
  • Ensured high standards of hygiene and cleanliness in treatment areas and equipment.
  • Assisted in managing inventory of nail products and tools to ensure availability for services.
  • Collaborated with team members to improve service delivery and enhance overall customer experience.
  • Developed long-term relationships with clients resulting in increased repeat business by offering exceptional customer service.
  • Collaborated closely with colleagues, fostering a welcoming environment conducive to returning clientele.

Waitress supervisor

Cerveceria Mulligans
Monforte de Lemos, Spain
06.2022 - 04.2024
  • Trained and mentored new staff members on best practices for customer service and food safety.
  • Coordinated with kitchen staff to ensure timely and accurate order delivery to patrons.
  • Checked cleanliness and presentation standards on daily basis to ensure top-notch ambience.
  • Streamlined the ordering process with use of restaurant-specific software.
  • Adapted floor plans according to reservations and walk-ins for efficient seating arrangements.

Events assistant

Saudeter SL
Monforte de Lemos, Spain
08.2022 - 08.2022
  • Supported event setup and breakdown activities, ensuring all equipment and materials were in place and functional.
  • Assisted in the development of event timelines, ensuring all tasks were completed efficiently and on schedule.

Waitress

Restaurante Paskos
Roses, Mas Fumats, Girona, Spain
06.2021 - 08.2021

Recruiter

ACNUR
Lugo, Spain
02.2021 - 03.2021
  • Assisted in sourcing and screening candidates for various roles within organisation.

Education

A-Levels - Ciencias Sociales

IES Rio Cabe
Monforte de Lemos
09/2014 - 06/2020

Certificate of Higher Education - Beauty therapy

IES A Pinguela
Monforte de Lemos
09/2021 - 06/2023

Certificate of Higher Education - Nutricion y dietetica saludable

INN Formacion
Monforte de Lemos
11/2020 - 02/2021

Skills

  • Communication excellence
  • Tolerance and patience
  • Process improvement understanding
  • Service mindedness
  • Patient and calm nature

Languages

English
Native
Spanish
Fluent

References

References available upon request.

Timeline

Beauty therapist

Urban Sanctuary SL
04.2024 - Current

Events assistant

Saudeter SL
08.2022 - 08.2022

Waitress supervisor

Cerveceria Mulligans
06.2022 - 04.2024

Waitress

Restaurante Paskos
06.2021 - 08.2021

Recruiter

ACNUR
02.2021 - 03.2021

A-Levels - Ciencias Sociales

IES Rio Cabe
09/2014 - 06/2020

Certificate of Higher Education - Beauty therapy

IES A Pinguela
09/2021 - 06/2023

Certificate of Higher Education - Nutricion y dietetica saludable

INN Formacion
11/2020 - 02/2021
Katy Elizabeth Lee Thomas