Katy Elizabeth Lee Thomas
Tralee,Co Kerry
Summary
A pleasure to meet you, my name is Katy Thomas and I would be delighted to introduce myself. I consider myself a professional with exceptional communication excellence, tolerance, and patience. Demonstrating a strong understanding of process improvement and service mindedness. Known for a patient and calm nature, aiming to leverage these skills to enhance organisational efficiency and customer satisfaction. I pride myself in offering a strong foundation in customer service and communication skills.
A creative and driven professional with background in customer service and communication, demonstrating abilities in client relationship management and attention to detail. Skilled in providing personalised care and maintaining professional environment, ensuring client satisfaction and comfort.
Overview
5
5
years of professional experience
Work history
Beauty therapist
Urban Sanctuary SL
Tralee, Co Kerry
2024.04 - Current
- Ensured high standards of hygiene and cleanliness in treatment areas and equipment.
- Assisted in managing inventory of nail products and tools to ensure availability for services.
- Collaborated with team members to improve service delivery and enhance overall customer experience.
- Developed long-term relationships with clients resulting in increased repeat business by offering exceptional customer service.
- Collaborated closely with colleagues, fostering a welcoming environment conducive to returning clientele.
Waitress supervisor
Cerveceria Mulligans
Monforte de Lemos, Spain
2022.06 - 2024.04
- Trained and mentored new staff members on best practices for customer service and food safety.
- Coordinated with kitchen staff to ensure timely and accurate order delivery to patrons.
- Checked cleanliness and presentation standards on daily basis to ensure top-notch ambience.
- Streamlined the ordering process with use of restaurant-specific software.
- Adapted floor plans according to reservations and walk-ins for efficient seating arrangements.
Events assistant
Saudeter SL
Monforte de Lemos, Spain
2022.08 - 2022.08
- Supported event setup and breakdown activities, ensuring all equipment and materials were in place and functional.
- Assisted in the development of event timelines, ensuring all tasks were completed efficiently and on schedule.
Waitress
Restaurante Paskos
Roses, Mas Fumats, Girona, Spain
2021.06 - 2021.08
Recruiter
ACNUR
Lugo, Spain
2021.02 - 2021.03
- Assisted in sourcing and screening candidates for various roles within organisation.
Education
A-Levels - Ciencias Sociales
IES Rio Cabe
Monforte de Lemos 09/2014 - 06/2020
Certificate of Higher Education - Beauty therapy
IES A Pinguela
Monforte de Lemos 09/2021 - 06/2023
Certificate of Higher Education - Nutricion y dietetica saludable
INN Formacion
Monforte de Lemos 11/2020 - 02/2021
Skills
- Communication excellence
- Tolerance and patience
- Process improvement understanding
- Service mindedness
- Patient and calm nature
Languages
English
Native
Spanish
Fluent
References
References available upon request.
Timeline
Beauty therapist
Urban Sanctuary SL
2024.04 - Current
Events assistant
Saudeter SL
2022.08 - 2022.08
Waitress supervisor
Cerveceria Mulligans
2022.06 - 2024.04
Waitress
Restaurante Paskos
2021.06 - 2021.08
Recruiter
ACNUR
2021.02 - 2021.03
A-Levels - Ciencias Sociales
IES Rio Cabe
09/2014 - 06/2020
Certificate of Higher Education - Beauty therapy
IES A Pinguela
09/2021 - 06/2023
Certificate of Higher Education - Nutricion y dietetica saludable
INN Formacion
11/2020 - 02/2021