Katryna O'Gara
Portlaoise
Summary
I am a motivated person with varied experience in customer-facing and service roles. I have strong time management and team work skills. I can adapt to dynamic work environments and I am eager to contribute positively to team goals while maintaining high standards of service.
Overview
5
5
years of professional experience
Work history
Housekeeper
Emeis
2025.07 - 2026.01
- Maintained high standards of cleanliness and hygiene across residents' room, bathrooms and communal areas.
- Followed strict infection control and health and safety procedures.
- Worked respectfully in residents' personal spaces, maintaining privacy and dignity.
- Communicated effectively with nursing and care staff to support residents' wellbeing.
- I was a valued member of the team.
- Built positive and respectful relationships with relationships with residents contributing to their comfort and wellbeing.
Waitress
Bovine
2024.11 - 2025.07
- Provided friendly and efficient table service in a fast-paced environment.
- Took customer orders accurately and delivered food and beverages promptly.
- Handled cash and card payments using POS systems.
- Set up and cleared tables quickly to ensure smooth service flow.
- Managed table reservations and bookings over the phone and in person.
- Worked effectively as part of a team under pressure during peak hours.
Sales assistant
Boots
2024.10 - 2024.11
- Replenished stock and ensured shelves were fully stocked and well presented.
- Assisted with deliveries, unpacking and organising stock.
- Provided friendly and helpful customer service during the busy Christmas period.
- Worked in the pharmacy department and where possible gave people advice.
- I was an efficient member of the team while working across the various departments.
Merchandiser
Eason
2024.01 - 2024.03
- Tidied and refilled cards in their correct stands.
- Helped customers with their queries.
- Sorted cards for various occasions like Valentines Day.
Waitress
Hooked
2022.06 - 2022.08
- Assisted in opening and closing duties, including cleaning tasks and preparing the dining area for service.
- Handled customer complaints with empathy, offering solutions to resolve issues and maintain positive dining experience.
- Polished glasses and cutlery, maintaining excellent bar presentation.
- Delivered meals and beverages promptly, ensuring orders were correct and met customers satisfaction.
Kitchen porter/ cashier
O'Briens Cafe
2021.09 - 2022.03
- Washed and put away cookware, utensils and dishes.
- Regularly maintained high levels of kitchen hygiene, including cleaning surfaces and utensils.
- Took cash and card payments efficiently.
- Worked with my team during peak busy hours.
Waitress
The Glasshouse Hotel
2021.06 - 2021.08
- Refilled condiments and ensured all salt and pepper shakers were full.
- Took customers orders and delivered them to the kitchen.
- Answered customers' complaints and queries.
- Set tables with correct cutlery and glasses.
Education
Early Childhood Education and Care
ATU Sligo
09/2023 - 05/2024
Leaving Cert -
Ursuline College
Junior Cert -
Ursuline College
Skills
- Time management
- Good customer service
- Teamwork
- Efficient communication
- Strong work ethic
- Computer programmes (Mo)
Affiliations
- Music
- Fashion
- Nature
- Cooking
References
References available upon request.
Timeline
Housekeeper
Emeis
2025.07 - 2026.01
Waitress
Bovine
2024.11 - 2025.07
Sales assistant
Boots
2024.10 - 2024.11
Merchandiser
Eason
2024.01 - 2024.03
Waitress
Hooked
2022.06 - 2022.08
Kitchen porter/ cashier
O'Briens Cafe
2021.09 - 2022.03
Waitress
The Glasshouse Hotel
2021.06 - 2021.08
Early Childhood Education and Care
ATU Sligo
09/2023 - 05/2024
Leaving Cert -
Ursuline College
Junior Cert -
Ursuline College