Katie Leeann Nolan
Wexford
Summary
Highly organized professional with a background in dental practice management. Recognized for attention to detail and effective customer relationship management, committed to enhancing patient experiences and operational efficiency.
Overview
4
4
years of professional experience
Work History
Receptionist
Pembroke Dental
Carlow
01.2025 - Current
- Managed appointment scheduling using dental practice management software.
- Coordinated with dental staff to ensure smooth patient flow throughout the day.
- Prepared treatment rooms for procedures by ensuring necessary supplies were available.
- Processed insurance claims and handled billing inquiries from patients promptly.
- Scheduled and confirmed appointments.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Handled customer inquiries and complaints, providing timely and appropriate solutions.
Call Agent
Infosys Wexford
Wexford
07.2023 - 11.2024
- Resolved customer issues by providing accurate information and effective solutions.
- Provided product knowledge support to customers during calls and chats.
- Assisted in training new staff on company protocols and systems.
- Responded to customer complaints in a timely manner.
- Maintained accurate records of customer interactions and transactions.
- Processed orders, refunds and exchanges quickly and accurately.
Shop Assistant
Texaco Bunclody
Wexford
07.2022 - 07.2023
- Operated cash register, processed transactions, and handled payments efficiently.
- Trained new staff on shop procedures, safety protocols, and customer interaction standards.
- Stocked shelves with products and ensured proper inventory management practices.
- Performed opening, closing procedures for the store including counting money in cash drawers at start, end of shifts.
Education
Leaving Certificate -
Colaiste Bhride Carnew
Carnew06-2022
Skills
- Appointment scheduling
- Dental billing
- Patient management
- Data entry
- Customer relationship management
- Insurance processing
- Product knowledge
Timeline
Receptionist
Pembroke Dental
01.2025 - Current
Call Agent
Infosys Wexford
07.2023 - 11.2024
Shop Assistant
Texaco Bunclody
07.2022 - 07.2023
Leaving Certificate -
Colaiste Bhride Carnew