Katie Daly
Perth
Summary
I aim to impact people's lives by actively supporting them to help achieve their goals. I intend to do this by actively listening to others, understanding their behaviors, and introducing them to skills that will positively affect their overall life and well-being.
Overview
6
6
years of professional experience
2
2
Certifications
Work History
Housekeeper
Sonora Resort Relais & Chateaux
Sonora Island
04.2024 - 10.2025
- Cleaned guest rooms to maintain high standards of cleanliness and comfort.
- Managed laundry services, ensuring timely and efficient handling of linens.
- Sanitized public areas, including lobbies and dining spaces, for guest health safety.
- Organized cleaning supplies and equipment for optimal workflow efficiency.
- Assisted in inventory management of cleaning products and tools.
- Responded promptly to guest requests regarding additional housekeeping needs.
- Collaborated with team members to ensure seamless service delivery throughout the resort.
- Followed safety protocols while using cleaning chemicals and equipment effectively.
- Cleaned bathrooms, including toilets, tubs, showers and sinks.
- Swept and mopped floors, vacuumed carpets and rugs, dusted furniture, wiped down surfaces.
- Changed bed linens and towels, tidied up rooms.
- Moved beds, sofas and small furniture to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Cleaned building floors by sweeping, mopping and scrubbing.
- Stocked amenities such as soap, shampoo and toilet paper in guest rooms.
- Employed deep-cleaning techniques for areas in need of additional sanitation.
- Reported any maintenance issues or damage to supervisors immediately.
- Ensured that all health standards were met during cleaning operations.
- Inspected guest rooms after cleaning to ensure they were presentable.
Support Worker
Novas
Tralee
04.2023 - 02.2024
- Residential homeless services of Arlington and McGarry Lodge.
- Safety of clients within services helping them with their addictions, housing, and mental health.
- First responders to overdoses, mental health, and physical ailments.
- De-escalated clients in a timely and calm manner.
- Acted as a liaison and protested the rights of clients to the police, ambulance services, and mental health services.
- Supported clients with housing applications, appointments, life skills, providing food, and activities to improve mental health.
- Diligent record-taking of day-to-day events, including incident reports, signing clients in, and signing clients out.
- Clients range from 18 years to 80 years of age.
Store Clerk
SuperValu
Tralee
10.2022 - 03.2023
- Assisted customers with product inquiries and provided excellent service.
- Maintained store cleanliness and organized merchandise on shelves.
- Operated cash register and processed customer transactions accurately.
- Collaborated with team members to meet daily operational needs.
- Handled customer complaints calmly and resolved issues effectively.
Bank Teller
Cara Credit Union
Tralee
05.2022 - 08.2022
- Processed customer transactions efficiently and accurately at Cara Credit Union.
- Assisted customers with account inquiries and provided product information.
- Maintained cash drawer and balanced daily transactions for accuracy.
- Educated customers on digital banking services and online account access.
- Handled customer complaints with professionalism and empathy to resolve issues.
- Participated in training sessions to enhance knowledge of banking products and services.
Clerical Officer
Cork City Council
Cork
01.2020 - 08.2021
- Worked in the Homeless Assistance Payments department (HAP).
- Managed administrative tasks for various departments within local government.
- Processed and organized documents using city management software.
- Responded to citizen requests, providing information and assistance promptly.
- Collaborated with team members to streamline office procedures effectively.
- Supported training for new clerical staff on operational processes and tools.
- Handled confidential information in a discreet manner.
Education
Master of Arts - Psychology
University of Limerick
Limerick01-2023
Bachelor of Arts - Psychology & Sociology
University of Limerick
Limerick08-2022
Skills
- Guest services
- Team collaboration
- Time management
- Problem solving
- Attention to detail
- Effective communication
- Record keeping
- Organizational skills
- Complex Problem-solving
- Hardworking
Certification
Drivers License
Timeline
Housekeeper
Sonora Resort Relais & Chateaux
04.2024 - 10.2025
Support Worker
Novas
04.2023 - 02.2024
Store Clerk
SuperValu
10.2022 - 03.2023
Bank Teller
Cara Credit Union
05.2022 - 08.2022
Clerical Officer
Cork City Council
01.2020 - 08.2021
Master of Arts - Psychology
University of Limerick
Bachelor of Arts - Psychology & Sociology
University of Limerick