Katie Ostrander
Lakeview
Summary
Accomplished Front Line Supervisor at Community West Credit Union, enhancing team performance through effective training and mentoring. Excelled in relationship building and problem-solving, significantly improving customer satisfaction and loyalty. Skilled in cash handling and communication, adept at fostering professional growth and achieving operational excellence.
Overview
10
10
years of professional experience
Work History
Front Line Supervisor
Community West Credit Union
01.2022 - Current
- Oversaw staff training initiatives, ensuring all tellers were knowledgeable about products, services, and operational procedures.
- Collaborated with management to establish branch goals, developing strategies to achieve them.
- Maintained compliance with all regulatory requirements, regularly reviewing policies and procedures.
- Led by example, demonstrating exceptional customer service and problem-solving skills to guide team behavior.
- Provided exceptional member service during high-volume periods, demonstrating professionalism under pressure.
- Established rapport with members to increase satisfaction and loyalty.
Trivia Host
Michigan Trivia Productions
05.2015 - Current
- Collaborated with venue managers to develop successful trivia nights that increased foot traffic and revenue.
- Adapted hosting style based on audience feedback, continuously refining performance for optimal entertainment value at future events.
- Sustained positive relationships with regular attendees through attentive hosting skills and genuine enthusiasm for their involvement.
- Managed scoring and ranking systems efficiently, ensuring accurate results and timely announcements of winners.
Member Service Representative 1 & 2
Community West Credit Union
03.2020 - 01.2022
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Processed account transactions accurately, ensuring proper documentation and timely processing.
- Provided exceptional service through active listening, understanding member needs, and offering appropriate solutions.
- Built rapport with members by engaging in genuine conversations and demonstrating a commitment to their financial wellbeing.
Community Support Supervisor
Concierge Care GR
11.2018 - 03.2020
- Promoted independence for individuals with intellectual disabilities through skill-building activities and goal-setting processes.
Education
Some General Classes (No Degree)
Montcalm Community College
Sidney, MIOhio Technical College
Cleveland, Oh02-2015
High School Diploma -
Cowden Lake Bible Academy
Coral, Mi05-2013
Skills
- Problem-solving skills
- Training and mentoring
- Punctual and reliable
- Verbal and written communication
- Organizational skills
- Cash handling accuracy
- Relationship building
- Product knowledge
Timeline
Front Line Supervisor
Community West Credit Union
01.2022 - Current
Member Service Representative 1 & 2
Community West Credit Union
03.2020 - 01.2022
Community Support Supervisor
Concierge Care GR
11.2018 - 03.2020
Trivia Host
Michigan Trivia Productions
05.2015 - Current
Some General Classes (No Degree)
Montcalm Community College
Ohio Technical College
High School Diploma -
Cowden Lake Bible Academy