Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
Certification
References
Timeline
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Katie O'Shea

Katie O'Shea

20 Blackwater House Spencer Dock

Summary

Reliable Key Holder and Sales Associate committed to driving top-level performance and quality service. Enthusiastic and quick-learning with proven history of bringing value to the sales team. Punctual and driven individual with 3 years of experience enhancing store operations specifically in Pandora. Recognised for exceeding expectations and building customer loyalty.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Retail Sales Key Holder

Pandora
Henry Street
10.2021 - Current
  • Greeted customers and provided exceptional customer service.
  • Assisted customers with product selection, sizing and styling and provided accurate information about products, prices and aftercare.
  • Upsold additional items based on customer interests and needs.
  • Consistently, I have maintained one of the top selling positions in store, excelling in all individual key performance indicators
  • Built relationships with customers to encourage repeat business.
  • Performed daily opening and closing procedures such as counting cash drawers and setting alarms.

Bartender/Wait Staff Member

The Alex Hotel
Fenian Street
01.2021 - 10.2024
  • Prepared alcoholic and non-alcoholic beverages according to recipe standards.
  • Maintained inventory of liquor, beer, wine, and other beverage items.
  • Kept track of all orders made by customers and communicated them promptly to kitchen staff.

Bartender/Wait Staff Member

Capitol Lounge
Aungier Street
02.2020 - 12.2021
  • Greeted and welcomed customers, providing them with menus.
  • Ensured that all orders were taken correctly and in a timely manner.
  • Took beverage orders from patrons and served drinks promptly.

Sales Associate

Jysk
Waterford
03.2019 - 01.2020
  • Provided accurate information about products, prices and services.
  • Processed transactions using a point-of-sale system.
  • Restocked shelves as needed to ensure sufficient inventory levels.

Education

Master of Arts - Law

University College Dublin (UCD)
Dublin, Ireland
09-2027

Bachelor of Arts - Commercial Modern Music

BIMM Institute - Technological University Dublin
Dublin, Ireland
09-2024

Skills

  • Customer Service
  • Sales expertise
  • Customer Engagement
  • Retail merchandising expertise
  • POS System Operation
  • Teamwork and Collaboration
  • Upselling strategies
  • Product Promotions
  • Staff Training and Development
  • Positive and professional

Affiliations

  • As the lead singer of multiple bands, including a jazz and blues ensemble as well as an R&B band, I thrive on stage and adore performing. With regular gigs in Dublin and across Ireland, I embrace the opportunity to infuse passion and energy into diverse musical genres, promoting connections and sharing experiences with audiences.
  • I enjoy exploring different styles and trends, using fashion as a way to express myself creatively. I like putting together outfits that reflect who I am and what I love.

Accomplishments

  • I attained the highest Leaving Certificate awards in Secondary Education, concurrently achieving recognition for achieving the highest results nationwide in both accounting and music.
  • In 2019, I was honored with the prestigious award for exceptional achievement in Business Studies from the Waterford Institute of Technology School of Business.

Certification

  • Completed a two-day First Aid Course, passing the assessment with distinction.
  • Additionally, obtained E.C.D.L. certification in 2017 and completed the Safe Food Course successfully.

References

  • Fiona Ennis, Assistant Manager of Pandora (Current) (087) 981 1567
  • Christina Donohoe, Assistant Manager of Pandora (Previous) (087) 316 4933
  • Kasha Marczak, Manager of Capitol Lounge (083) 893 2785

Timeline

Retail Sales Key Holder

Pandora
10.2021 - Current

Bartender/Wait Staff Member

The Alex Hotel
01.2021 - 10.2024

Bartender/Wait Staff Member

Capitol Lounge
02.2020 - 12.2021

Sales Associate

Jysk
03.2019 - 01.2020

Master of Arts - Law

University College Dublin (UCD)

Bachelor of Arts - Commercial Modern Music

BIMM Institute - Technological University Dublin
Katie O'Shea