Katie Monks
Skerries,Dublin
Summary
Reliable Customer Service Representative with extensive track record in demanding sales and account management environments. Strong presenter, communicator and problem solver, working effectively and productively with diverse customers and individual needs.
Overview
4
4
years of professional experience
6
6
years of post-secondary education
Work History
Customer Service Representative
Sedgwick
Dublin, Dublin
02.2022 - Current
- Handled customer complaints, providing appropriate solutions to guarantee positive outcomes.
- Sold insurance policies for both motor insurance and travel insurance. Also did admin work in relation to these products.
- Answered customer telephone calls promptly and improved on-hold wait times.
- Assisted customers with varying questions using product knowledge and service expertise.
- Assisted customers with product complaints, logging issues for investigation and providing replacement items.
Superviser
OMG icecream
Malahide, Dublin
08.2021 - 02.2022
- Enforced excellent customer service standards for floor staff, boosting customer satisfaction levels massively.
- Introduced evaluation and development strategies, reducing staff turnover.
- Strengthened operations during peak hours, reducing waiting times
- Managed stock rotations to balance inventory of perishable products and minimise wastage.
- Maintained neat and clean store areas in line with health and safety policies.
Bar Staff Member
SSP Food Travel Experts
Dublin Airport, dublin
06.2019 - 11.2021
- Performed bar closing duties, thoroughly cleaning, sanitising and replenishing stock.
- Engaged with guests to create positive rapport, encouraging loyalty and repeat visits.
- Maintained bar stocks, replenishing daily as necessary.
- Secured high-value products in locked cabinets, minimising damage and theft.
Healthcare Assistant
Bartra Healthcare
Loughshinny, Dublin
11.2020 - 08.2021
- Provided personalised care and support to vulnerable individuals, helping them retain maximum independence.
- Built patient confidence through physical exercise, promoting positive lifestyle changes and improved wellbeing.
- Supported service user engagement in socialisation activities, promoting independence and positive wellbeing.
- Built caring, supportive relationships with residents, enhancing daily life through personalised care.
Education
Leaving Cerificate -
Skerries Community College
Dublin 09.2013 - 05.2018
QQI LEVEL 5 - Pre Nursing studies
Whitehall College
Dublin 09.2018 - 05.2019
QQI Level 5 - Social Science
Whitehall College
Dublin 09.2019 - 05.2020
Skills
- Sales negotiating
- Team management
- Telephone skills
- Complaint resolution
- Professional demeanour
Languages
English
Fluent
Timeline
Customer Service Representative
Sedgwick
02.2022 - Current
Superviser
OMG icecream
08.2021 - 02.2022
Healthcare Assistant
Bartra Healthcare
11.2020 - 08.2021
QQI Level 5 - Social Science
Whitehall College
09.2019 - 05.2020
Bar Staff Member
SSP Food Travel Experts
06.2019 - 11.2021
QQI LEVEL 5 - Pre Nursing studies
Whitehall College
09.2018 - 05.2019
Leaving Cerificate -
Skerries Community College
09.2013 - 05.2018
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