Katie Monks
Skerries,Dublin
Summary
Reliable Customer Service Representative with extensive track record in demanding sales and account management environments. Strong presenter, communicator and problem solver, working effectively and productively with diverse customers and individual needs.
Overview
4
4
years of professional experience
6
6
years of post-secondary education
Work History
Customer Service Representative
Sedgwick
Dublin , Dublin
2022.02 - Current
- Handled customer complaints, providing appropriate solutions to guarantee positive outcomes.
- Sold insurance policies for both motor insurance and travel insurance. Also did admin work in relation to these products.
- Answered customer telephone calls promptly and improved on-hold wait times.
- Assisted customers with varying questions using product knowledge and service expertise.
- Assisted customers with product complaints, logging issues for investigation and providing replacement items.
Superviser
OMG icecream
Malahide , Dublin
2021.08 - 2022.02
- Enforced excellent customer service standards for floor staff, boosting customer satisfaction levels massively.
- Introduced evaluation and development strategies, reducing staff turnover.
- Strengthened operations during peak hours, reducing waiting times
- Managed stock rotations to balance inventory of perishable products and minimise wastage.
- Maintained neat and clean store areas in line with health and safety policies.
Bar Staff Member
SSP Food Travel Experts
Dublin Airport , dublin
2019.06 - 2021.11
- Performed bar closing duties, thoroughly cleaning, sanitising and replenishing stock.
- Engaged with guests to create positive rapport, encouraging loyalty and repeat visits.
- Maintained bar stocks, replenishing daily as necessary.
- Secured high-value products in locked cabinets, minimising damage and theft.
Healthcare Assistant
Bartra Healthcare
Loughshinny , Dublin
2020.11 - 2021.08
- Provided personalised care and support to vulnerable individuals, helping them retain maximum independence.
- Built patient confidence through physical exercise, promoting positive lifestyle changes and improved wellbeing.
- Supported service user engagement in socialisation activities, promoting independence and positive wellbeing.
- Built caring, supportive relationships with residents, enhancing daily life through personalised care.
Education
Leaving Cerificate -
Skerries Community College
Dublin 2013.09 - 2018.05
QQI LEVEL 5 - Pre Nursing studies
Whitehall College
Dublin 2018.09 - 2019.05
QQI Level 5 - Social Science
Whitehall College
Dublin 2019.09 - 2020.05
Skills
- Sales negotiating
- Team management
- Telephone skills
- Complaint resolution
- Professional demeanour
Languages
English
Fluent
Timeline
Customer Service Representative
Sedgwick
2022.02 - Current
Superviser
OMG icecream
2021.08 - 2022.02
Healthcare Assistant
Bartra Healthcare
2020.11 - 2021.08
QQI Level 5 - Social Science
Whitehall College
2019.09 - 2020.05
Bar Staff Member
SSP Food Travel Experts
2019.06 - 2021.11
QQI LEVEL 5 - Pre Nursing studies
Whitehall College
2018.09 - 2019.05
Leaving Cerificate -
Skerries Community College
2013.09 - 2018.05
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