Summary
Overview
Work History
Education
Skills
Affiliations
References
Timeline
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Katie McCarthy

Ballinhassig, Cork

Summary

Highly adaptive and competent Special Needs Assistant (SNA) professional with extensive experience across various industries. Proven ability to build strong relationships whilst also recognising the the value of effective teamwork.

Proven track record of meeting tight deadlines and keeping exceptional attention to detail while adhering to processes and norms. A great communicator with the ability to foster relationships at all levels.

Overview

9
9
years of professional experience

Work History

Special Needs Assistant

Ballyheada National School
Ballinhassig
04.2024 - 05.2024
  • Provided one-on-one and group support for students with special needs.
  • Assisted in the development of individual education plans to meet student's specific educational goals.
  • Conducted assessments, observations, and evaluations to monitor progress of students with special needs.
  • Attended meetings with teachers, administrators, parents, and other professionals to discuss student's progress.
  • Implemented behavior management strategies to improve learning outcomes for students with disabilities.
  • Collaborated with teachers and school staff on developing classroom modifications for students with special needs.
  • Coordinated communication between school personnel, families, and outside agencies regarding services for students with special needs.
  • Instructed small groups or individual students in academic areas such as reading, writing, math, science, various studies.
  • Assisted in creating a safe learning environment by implementing safety protocols.

Shop Floor Manager

Therapy Boutique
Bandon, Cork
02.2022 - Current
  • Provided training and guidance to new employees regarding store policies and procedures. Delegated tasks appropriate to individual employees
  • Conducted regular audits of store operations to ensure compliance with company standards.
  • Resolved customer complaints or escalated them as necessary for further resolution.
  • Developed strategies for increasing sales productivity and profitability within the department including managing the companies website and social media accounts.

Receptionist & Administrator

ODM Financial Advisor
Bandon, Cork
12.2018 - 03.2020
  • Acted as the main Administration support in ODM Financial Services, which involves full management of all aspects of the office duties.
  • Provided information and processing applications about the company's financial services to clients, updating and maintaining client database, liaising with life insurance companies in relation to client policies.
  • Evaluated pension plans to ensure compliance with regulations and industry standards.
  • Coordinated communications between employers, employees, trustees, administrators, customers, advisers, attorneys, accountants and other professionals involved in pension plan administration.

Reception & Office Administrator

AMS – Architectural & Metal Systems
Little Island
05.2018 - 12.2018
  • Interacted professionally with customers, visitors and inside personnel, answering queries and responding to customer inquiries.
  • Organised and maintained filing systems, including electronic databases, processing GRN's on a daily basis's and Trax system for delivery dockets.
  • Coordinated daily administrative operations of the office including T5 data entry, debit/credit stock adjustments, GRN'S & Sales orders. Processed invoices on a timely basis according to established procedures.

Administration Assistant

Permanent TSB
Douglas
07.2016 - 04.2018
  • Complete administration work whilst ensuring company compliance rules as governed by the Central Bank of Ireland and Consumer protection code.
  • Monitor the FSO Mailbox and act as first point of contact for all complaints and cases, controlling all documentation relating to complaint cases ensuring processes and guidelines are adhered to.
  • Run daily reports, monitor and review status and escalate any triggers or risks to senior management.
  • Liaise and delegate with Financial Ombudsman and Case Handlers and ensure agreed timelines are adhered to.
  • Coordinate and review any requests as per the Freedom of Information or Data Protection Acts.

Receptionist and Customer Service Administrator

Abtran
Bishopstown
08.2015 - 06.2016
  • Acted as the first point of contact for all clients who entered the building. Developed and maintained effective working relationships with both internal and external stakeholders across the business.
  • Managed a busy switchboard, transferred calls to the appropriate departments and coordinated conference room schedule.
  • Provided customer service via telephone and email and offered solutions to a range of issues and queries
  • Adhered to strict Key Performance Indicators and ensured queries were escalated accordingly

Education

Special Needs Assisting QQI Level 5 & 6 -

Cork College of FET
04-2024

Bachlor of Business Studies -

Cork Institute of Technology
05-2015

Skills

  • Communication Strategies
  • Teacher Support
  • Classroom Management
  • Educational Support & assistance
  • Learning disabilities expertise
  • Interdisciplinary Team Collaboration

Affiliations

  • Awarded Black Belt in Karate
  • Keen interest in going to the gym and road running
  • Completed a speech and drama diploma

References

References available upon request.

Timeline

Special Needs Assistant

Ballyheada National School
04.2024 - 05.2024

Shop Floor Manager

Therapy Boutique
02.2022 - Current

Receptionist & Administrator

ODM Financial Advisor
12.2018 - 03.2020

Reception & Office Administrator

AMS – Architectural & Metal Systems
05.2018 - 12.2018

Administration Assistant

Permanent TSB
07.2016 - 04.2018

Receptionist and Customer Service Administrator

Abtran
08.2015 - 06.2016

Special Needs Assisting QQI Level 5 & 6 -

Cork College of FET

Bachlor of Business Studies -

Cork Institute of Technology

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