Katie Keating
Dublin,Ireland
Summary
Adaptable and conscientious employee with strong verbal communication skills, excelling in team collaboration to deliver exceptional service. Proven ability to maintain professionalism under pressure while effectively resolving customer concerns. Committed to high standards of quality and customer satisfaction, with a strong problem-solving mindset.
Overview
3
3
years of professional experience
6
6
years of post-secondary education
Work history
Barista Training
Hidden by One Society
Smithfield
2025.04 - 2025.04
- Currently undergoing Barista training
- Providing a welcoming atmosphere to customers, promoting return visits.
- Producing high-volume coffee orders quickly and accurately, meeting customer demand.
- Performing all opening and closing duties fully and accurately to maintain cleanliness of café equipment.
- Ensured customer satisfaction by providing top-quality coffee and beverages.
Retail Assistant
Centra Rosemount
Donaghmede
2023.06 - 2024.01
- Managed stock levels on shop floor for continuous product availability.
- Assisted in inventory counts, maintaining accurate records.
- Handled cash register efficiently, ensuring accurate transactions.
- Greeted every customer warmly, promoting friendly atmosphere.
- Shelved and merchandised new products in visually appealing, organised displays to engage customers.
- Operated cash registers with accuracy and processed cash and card transactions.
Online Assistant
SuperValu
Clontarf East
2022.08 - 2023.05
- Oversaw storage, listing and dispatch of goods.
- Ensured smooth order processing with meticulous attention to detail.
- Resolved technical issues swiftly, enhancing customer satisfaction rates.
- Handled customer complaints for improved user experience.
- Delivered excellent customer service by addressing client concerns promptly and professionally.
- Maintained high feedback ratings through enhanced customer service.
- Maintained up-to-date knowledge of products.
- Successfully delivered on tasks within tight deadlines.
Education
Mercy College
Dublin, Dublin 2015.09 - 2021.06
Skills
- Communication – Strong verbal communication skills for interacting with customers, team members, and supervisors
- Teamwork – Collaborating with colleagues to maintain a smooth operation and high-quality service
- Adaptability – Adapting to changing workloads, customer preferences, or new tasks in a dynamic environment
- Positive Attitude – Maintaining a positive, professional attitude even during busy or challenging periods
- Problem-Solving – Handling customer complaints or concerns quickly and professionally
References
References available upon request.
Timeline
Barista Training
Hidden by One Society
2025.04 - 2025.04
Retail Assistant
Centra Rosemount
2023.06 - 2024.01
Online Assistant
SuperValu
2022.08 - 2023.05
Mercy College
2015.09 - 2021.06