Summary
Overview
Work history
Education
Skills
References
Timeline
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Katie Keating

Dublin,Ireland

Summary

Adaptable and conscientious employee with strong verbal communication skills, excelling in team collaboration to deliver exceptional service. Proven ability to maintain professionalism under pressure while effectively resolving customer concerns. Committed to high standards of quality and customer satisfaction, with a strong problem-solving mindset.

Overview

3
3
years of professional experience
6
6
years of post-secondary education

Work history

Barista Training

Hidden by One Society
Smithfield
04.2025 - 04.2025
  • Currently undergoing Barista training
  • Providing a welcoming atmosphere to customers, promoting return visits.
  • Producing high-volume coffee orders quickly and accurately, meeting customer demand.
  • Performing all opening and closing duties fully and accurately to maintain cleanliness of café equipment.
  • Ensured customer satisfaction by providing top-quality coffee and beverages.

Retail Assistant

Centra Rosemount
Donaghmede
06.2023 - 01.2024
  • Managed stock levels on shop floor for continuous product availability.
  • Assisted in inventory counts, maintaining accurate records.
  • Handled cash register efficiently, ensuring accurate transactions.
  • Greeted every customer warmly, promoting friendly atmosphere.
  • Shelved and merchandised new products in visually appealing, organised displays to engage customers.
  • Operated cash registers with accuracy and processed cash and card transactions.

Online Assistant

SuperValu
Clontarf East
08.2022 - 05.2023
  • Oversaw storage, listing and dispatch of goods.
  • Ensured smooth order processing with meticulous attention to detail.
  • Resolved technical issues swiftly, enhancing customer satisfaction rates.
  • Handled customer complaints for improved user experience.
  • Delivered excellent customer service by addressing client concerns promptly and professionally.
  • Maintained high feedback ratings through enhanced customer service.
  • Maintained up-to-date knowledge of products.
  • Successfully delivered on tasks within tight deadlines.

Education

Mercy College
Dublin, Dublin
09.2015 - 06.2021

Skills

  • Communication – Strong verbal communication skills for interacting with customers, team members, and supervisors
  • Teamwork – Collaborating with colleagues to maintain a smooth operation and high-quality service
  • Adaptability – Adapting to changing workloads, customer preferences, or new tasks in a dynamic environment
  • Positive Attitude – Maintaining a positive, professional attitude even during busy or challenging periods
  • Problem-Solving – Handling customer complaints or concerns quickly and professionally

References

References available upon request.

Timeline

Barista Training

Hidden by One Society
04.2025 - 04.2025

Retail Assistant

Centra Rosemount
06.2023 - 01.2024

Online Assistant

SuperValu
08.2022 - 05.2023

Mercy College
09.2015 - 06.2021

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Katie Keating