Summary
Overview
Work History
Skills
Accomplishments
References
Timeline
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Katie Harmon

Katie Harmon

Dublin

Summary

Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.

Overview

11
11
years of professional experience

Work History

Dinner & Show Manager/Restaurant Manager

Celtic Nights Irish Dancing Show at The Arlington Hotel-Louis Fitzgerald Group
06.2022 - Current
  • Ensured smooth execution of a high-volume dinner and show experience at Celtic Nights, accommodating up to 300 guests each night. Oversaw a dedicated team of 25 staff members operating seven nights weekly.
  • Successfully recruited, trained and managed new employees, ensuring smooth operations and resolving customer complaints
  • Succeeded in optimizing social media presence for businesses by utilizing strong design skills and creating engaging content
  • Developed exceptional composure and adaptability while working in a high-speed, demanding restaurant environment
  • Maintained consistently high standards each evening, guaranteeing that food quality from the kitchen met or exceeded expectations and facilitated seamless business operations.
  • Managed Opera Oracle and Opera Cloud for online banking operations during Celtic Nights events

Trainee Manager

Baxter & Greene
03.2021 - 06.2022
  • Managed kitchen staff, effectively coordinating food orders
  • Oversaw all aspects of food preparation, cooking and presentation
  • Ensured timely procurement of food supplies and kitchen equipment
  • Provided guidance and instruction to enhance kitchen staff's skills in prep work and food presentation
  • Enforced strict adherence to sanitation and safety standards for maintaining a clean, safe and compliant environment
  • Assisted with training new employees on company policies and procedures

Front of House/Host

Nando’s
10.2020 - 01.2021
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

Bartender Supervisor/Waitress

The Auld Dubliner Bar
11.2016 - 08.2020
  • Supervised day-to-day operations of the bar and restaurant, ensuring compliance with health codes and sanitation standards.
  • Ensured customer safety and conducted ongoing risk assessments throughout shift duration
  • Ensured compliance with age verification protocols when selling alcoholic beverages
  • Maintained continual knowledge of menu items, specials, spirits brands, beers and non-alcoholic choices
  • Continually provided exceptional service to customers by being friendly, knowledgeable and accommodating
  • Developed and managed schedules for bartenders, servers and other staff members

Sales Supervisor

Luigis
06.2015 - 11.2016
  • Ensured efficient operations by managing food delivery orders, stocking shelves, and maintaining fully supplied cooking stations and counters
  • Supported team members to enhance efficiency in teamwork
  • Planned and coordinated staff training sessions for new and existing employees.

Sales Assistant

Macaris
01.2013 - 05.2015
  • Provided excellent customer service to clients in person and over the phone.
  • Consistently met high-volume demand by swiftly and accurately preparing meals following Food Preparation guidelines.

Skills

  • Cash handling and POS operation
  • Employee Development
  • Continuous Improvement
  • Hiring and Training
  • Negotiation and Conflict Resolution
  • Opera Oracle / Opera Cloud

Accomplishments

  • All Ireland Champions in 2011 with Secondary school.
  • All Ireland U16 Champions 2011 with Longford.
  • Certificate in Senior Leadership Management Program -NLP-Louis Fitzgerald Group
  • First Aider -2022 –Louis Fitzgerald Group
  • Full Irish Driving Licence

References

References available upon request.

Timeline

Dinner & Show Manager/Restaurant Manager

Celtic Nights Irish Dancing Show at The Arlington Hotel-Louis Fitzgerald Group
06.2022 - Current

Trainee Manager

Baxter & Greene
03.2021 - 06.2022

Front of House/Host

Nando’s
10.2020 - 01.2021

Bartender Supervisor/Waitress

The Auld Dubliner Bar
11.2016 - 08.2020

Sales Supervisor

Luigis
06.2015 - 11.2016

Sales Assistant

Macaris
01.2013 - 05.2015

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Katie Harmon