Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
References
Timeline
Generic

Katie Gentleman

Summary

Dynamic and detail-oriented professional with experience at Tides Cafe, excelling in customer service and espresso preparation. Proven ability to engage customers and enhance their experience while maintaining health compliance. Recognized for effective communication and teamwork, consistently delivering high-quality service in fast-paced environments.

Overview

3
3
years of professional experience

Work History

Barista

Tides Cafe
Ballyheigue
06.2023 - Current
  • Provided excellent customer service by responding to inquiries quickly and professionally.
  • Described menu items to customers and suggested appealing products.
  • Utilized coffee maker, espresso machine and French press to prepare coffee.
  • Followed health, safety and sanitation guidelines to pass state inspections.
  • Operated cash registers to process customer payments.

TY Work Experience

Presentation primary school
Tralee
09.2022 - 05.2023
  • Assisted in planning and implementing lesson plans in accordance with state curriculum standards.
  • Taught Irish to students in a fun and engaging way.
  • Created and maintained a safe and engaging learning environment for all students.
  • Helped teachers with material generation, lesson plan development and class preparation.

TY work experience

Bon Secours hospital
Tralee
02.2023 - 03.2023
  • Observed patients' conditions regularly for any physical or mental changes and reported findings to the appropriate personnel promptly.
  • Observing the work of both a health care assistant and a nurse, as well as completing many tasks, including cleaning equipment,organising tools and conversing with patients

TY Work Experience-teaching

Scoil Naomh Eirc
Kilmoyley
11.2022 - 11.2022
  • Assisted in planning and implementing lesson plans in accordance with state curriculum standards.
  • Managed classroom supplies inventory including textbooks, manipulatives and audiovisual equipment.
  • Created and maintained a safe and engaging learning environment for all students.
  • Helped teachers with material generation, lesson plan development, class preparation, scheduling, exam distribution and student mentoring.

TY Work Experience

Susan Crean Dental
Tralee
11.2022 - 11.2022
  • Sterilized dental equipment using automatic washers to prevent cross contamination.
  • Greeted patients upon arrival at the office and escorted them to an examination room.
  • Assisted dentist during examination by retracting patient's tongue and cheeks.
  • Responded promptly to requests from other staff members or dentists while maintaining a professional demeanor.

Education

Some College (No Degree) - Primary Education

Glenderry N.S
Ballyheigue,Ireland
06-2019

Some College (No Degree) - Secondary Education

Gaelcholáiste Chiarraí
Tralee,Ireland

Skills

  • Cash register operation
  • Espresso preparation
  • Menu description
  • Health compliance
  • Customer service
  • Time management
  • Team collaboration
  • Effective communication
  • Attention to detail
  • Problem solving
  • Customer engagement
  • Communication
  • Calm under pressure

Accomplishments

  • Certificate for work in Green school and garden committees 2017/2018/2019
  • Completing certificate – Campa Samhraidh le chéile
  • An coimisiún le Rincí Gaelacha – Teastas scrúdú Rinceoirí Grád 1 and 2
  • Friends for life certificate- 20.06.2018
  • Seachtain na Gaeilge 2018& 19 – Ealaín / Blagáil/ Filíocht
  • South West school’s basketball championships 2021/22 – gold medalist
  • All Ireland school’s basketball championships 2021/22 – silver medalist
  • Competing on the school debating team in the “Gael Linn’’ competition.
  • 2nd place in Clanmaurice credit union school's quiz
  • Part of green schools committee who received the possible green flag
  • Member of the school debating team 2022/2023
  • BSTAI Junior cycle certificate for receiving a distinction in the junior certificate business exam.
  • Certificate of completion of level one sign language
  • Part of the school drama team who won 1st place drama in the Irish section and 3rd place overall nationally.
  • Certificate of participation in the Ty programme
  • Kerry ETB medal for Junior certificate results

Languages

English/Irish
First Language

References

References available upon request.

Timeline

Barista

Tides Cafe
06.2023 - Current

TY work experience

Bon Secours hospital
02.2023 - 03.2023

TY Work Experience-teaching

Scoil Naomh Eirc
11.2022 - 11.2022

TY Work Experience

Susan Crean Dental
11.2022 - 11.2022

TY Work Experience

Presentation primary school
09.2022 - 05.2023

Some College (No Degree) - Primary Education

Glenderry N.S

Some College (No Degree) - Secondary Education

Gaelcholáiste Chiarraí

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Katie Gentleman