Katie Faulds
Killarney
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
5
5
years of professional experience
Work History
HEALTHCARE ADVISOR
Boots Pharmacy
Killarney
2019.09 - Current
- Tailoring conversations with every customer to ensure they leave the pharmacy feeling informed and confident about their healthcare needs
- Assisting the pharmacist in maintaining accurate and up-to-date documentation for all customers
- Complying with legal and professional requirements and accepted guidance on professional practice in Boots
- Managing stock, both retail & pharmacy
- Always ensuring privacy and confidentiality with referral to pharmacist as required
- Communicating instructions to patients.
Server
Kate's Kitchen
Barraduff , Ireland
2019.02 - 2022.07
- Provided excellent customer service to ensure satisfaction.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Took orders from customers accurately and in a timely manner.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Provided exceptional service to high volume of daily customers.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Delivered food orders promptly and courteously.
- Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
- Assisted in training new servers.
- Followed health safety guidelines when preparing and serving food products.
Breakfast Attendant
The Plaza Hotel
Killarney , Kerry
2020.05 - 2020.09
- Replenished food items on the buffet line in a timely manner.
- Maintained cleanliness of dining room area including tables, chairs, floors and windows.
- Stocked beverages, coffee pots and other supplies in the dining area as needed.
- Prepared daily breakfast bar with abundant self-serve and cooked meal items.
- Performed opening or closing duties such as setting up and breaking down workstations or restocking supplies as directed by management team members.
- Provided excellent customer service by responding promptly to guest requests and inquiries.
- Stocked coffee, juice and milk dispensers continuously for guests' beverage needs.
Education
Postmaster of Education - English & Religion
02.2024
Bachelor of Arts - English & Religion
Leaving Certificate -
Scoil Phobail Sliabh Luachra
Skills
- Team player
- Strong communication skills
- Patient
- Self-motivated
- I.T savvy
- Organizational ability
- Hard-working
- Time-management skills
- Multi-tasking
Accomplishments
- 2023 2.2 Bachelor of Arts Degree
- 2020 Boots Healthcare Way Certificate of Completion
- 2019 Leaving Certificate
- November 2019- Participation certificate in Fla Ceol (tin whistle)
- 2014- Gold Medal in Scor Na Pasiti (Set Dancing)
- 2011-2013- Awards won as part of school debate team.
- 2010- Accomplished grade 7 in Speech & Drama (Royal Irish Academy of Music)
- 2009 & 2010- Won South Kerry division in the Credit Union Quiz, representing Raheen National School.
Cpd Courses
- Positive Behavior -NCSE
- Responding to critical incidents - Dept. Of Education
- Technology to Help with Reading and Writing
- Children First (TUSLA)
- Youth Mental Health for Teachers (Jigsaw Ireland)
- Dyslexia: The Learner and Parent Voice
- Co-teaching for Students with SEN
- Boots Healthcare Way Certificate
References
- Ms. Catherine Reen, Owner/Manager, Kate's Kitchen (Barraduff), Killarney, Co. Kerry. (087 202 0144) or catherinedennyban@gmail.com
- Ms. Catie Aspinall, Manager, Boots Pharmacy Deer Park, Killarney, Co, Kerry (087 784 8496)
Timeline
Breakfast Attendant
The Plaza Hotel
2020.05 - 2020.09
HEALTHCARE ADVISOR
Boots Pharmacy
2019.09 - Current
Server
Kate's Kitchen
2019.02 - 2022.07
Postmaster of Education - English & Religion
Bachelor of Arts - English & Religion
Leaving Certificate -
Scoil Phobail Sliabh Luachra
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