Summary
Overview
Work History
Education
Skills
Accomplishments
Cpd Courses
References
Timeline
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Katie Faulds

Katie Faulds

Killarney

Summary

Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.

Overview

5
5
years of professional experience

Work History

HEALTHCARE ADVISOR

Boots Pharmacy
Killarney
09.2019 - Current
  • Tailoring conversations with every customer to ensure they leave the pharmacy feeling informed and confident about their healthcare needs
  • Assisting the pharmacist in maintaining accurate and up-to-date documentation for all customers
  • Complying with legal and professional requirements and accepted guidance on professional practice in Boots
  • Managing stock, both retail & pharmacy
  • Always ensuring privacy and confidentiality with referral to pharmacist as required
  • Communicating instructions to patients.

Server

Kate's Kitchen
Barraduff, Ireland
02.2019 - 07.2022
  • Provided excellent customer service to ensure satisfaction.
  • Ensured that each guest was served courteously, quickly, and efficiently.
  • Performed opening and closing duties such as setting up the dining area, restocking supplies.
  • Took orders from customers accurately and in a timely manner.
  • Handled money transactions accurately while following company procedures for handling cash payments.
  • Provided exceptional service to high volume of daily customers.
  • Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
  • Displayed enthusiasm and knowledge about restaurant's menu and products.
  • Communicated effectively with kitchen staff regarding customer allergies or special requests.
  • Delivered food orders promptly and courteously.
  • Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
  • Assisted in training new servers.
  • Followed health safety guidelines when preparing and serving food products.

Breakfast Attendant

The Plaza Hotel
Killarney, Kerry
05.2020 - 09.2020
  • Replenished food items on the buffet line in a timely manner.
  • Maintained cleanliness of dining room area including tables, chairs, floors and windows.
  • Stocked beverages, coffee pots and other supplies in the dining area as needed.
  • Prepared daily breakfast bar with abundant self-serve and cooked meal items.
  • Performed opening or closing duties such as setting up and breaking down workstations or restocking supplies as directed by management team members.
  • Provided excellent customer service by responding promptly to guest requests and inquiries.
  • Stocked coffee, juice and milk dispensers continuously for guests' beverage needs.

Education

Postmaster of Education - English & Religion

02.2024

Bachelor of Arts - English & Religion

Leaving Certificate -

Scoil Phobail Sliabh Luachra

Skills

  • Team player
  • Strong communication skills
  • Patient
  • Self-motivated
  • IT savvy
  • Organizational ability
  • Hard-working
  • Time-management skills
  • Multi-tasking

Accomplishments

  • 2023 2.2 Bachelor of Arts Degree
  • 2020 Boots Healthcare Way Certificate of Completion
  • 2019 Leaving Certificate
  • November 2019- Participation certificate in Fla Ceol (tin whistle)
  • 2014- Gold Medal in Scor Na Pasiti (Set Dancing)
  • 2011-2013- Awards won as part of school debate team.
  • 2010- Accomplished grade 7 in Speech & Drama (Royal Irish Academy of Music)
  • 2009 & 2010- Won South Kerry division in the Credit Union Quiz, representing Raheen National School.

Cpd Courses

  • Positive Behavior -NCSE
  • Responding to critical incidents - Dept. Of Education
  • Technology to Help with Reading and Writing
  • Children First (TUSLA)
  • Youth Mental Health for Teachers (Jigsaw Ireland)
  • Dyslexia: The Learner and Parent Voice
  • Co-teaching for Students with SEN
  • Boots Healthcare Way Certificate

References

  • Ms. Catherine Reen, Owner/Manager, Kate's Kitchen (Barraduff), Killarney, Co. Kerry. (087 202 0144) or catherinedennyban@gmail.com
  • Ms. Catie Aspinall, Manager, Boots Pharmacy Deer Park, Killarney, Co, Kerry (087 784 8496)

Timeline

Breakfast Attendant

The Plaza Hotel
05.2020 - 09.2020

HEALTHCARE ADVISOR

Boots Pharmacy
09.2019 - Current

Server

Kate's Kitchen
02.2019 - 07.2022

Postmaster of Education - English & Religion

Bachelor of Arts - English & Religion

Leaving Certificate -

Scoil Phobail Sliabh Luachra

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