Katie Fahy
Avoca
Summary
Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance. Forward-thinking professional with proven history of leadership, planning and problem solving. Adept collaboration with professional to accomplish demanding objectives, motivate staff, and organize resources. Systematic understanding of maintaining coverage for all operational needs.
Overview
9
9
years of professional experience
Work History
Assistant Manager
Dv8
Wicklow, Ireland
11.2023 - 01.2025
- Implemented quality control measures to uphold company standards.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Recruited and trained new employees to meet job requirements.
- Resolved conflicts between team members in an effective manner.
- Maintained up-to-date knowledge of company products and services.
- Maintained accurate records of sales transactions using point-of-sale systems.
- Analyzed business performance data and forecasted business results for upper management.
- Collaborated with management on developing strategic plans for achieving business goals.
Sale Assistant
DV8
Arklow, Ireland
06.2022 - 10.2023
- Provided service with a smile, offering courteous, helpful advice to best meet customer needs.
- Assisted customers with signing up for store loyalty programs and provided details about key benefits.
- Received and processed product returns.
- Enhanced visual merchandising by maintaining replenishment and presenting items according to style guides.
- Fostered positive relationships with customers to enhance loyalty and retention.
- Shelved and merchandised new products in visually appealing, organized displays to engage customers.
- Worked energetically to maintain efficient operations during peak trading hours.
- Cleaned shelves, counters and tables to maintain organized store.
Manager On Duty
Poundland/Dealz
Carlow
01.2022 - 06.2022
- Developed strong teams by skilfully recruiting, orienting and training loyal, hard-working employees.
- Managed and distributed weekly sales reports, enabling performance evaluation to aid continual growth.
- Reduced staff turnover by building positive company culture.
- Oversaw store opening and closing, including reconciling cash drawers and making bank deposits.
- Consistently exceeded productivity targets by monitoring and improving individual and team performance.
- Conducted audits and risk assessments to achieve regulatory compliance.
- Analysed sales to identify top-performing products.
- Led team changes and organisational restructures to boost productivity.
Sales Assistant
DEALZ
Carlow
01.2020 - 01.2022
- Greeted customers and offered assistance with selecting merchandise, finding accessories, and completing purchases.
- Shelved and merchandised new products in visually appealing, organised displays to engage customers.
- Received and processed product returns.
- Increased seasonal event sales through targeted selling in line with current marketing initiatives and promotions.
- Increased store revenue from impulse and add-on buys by promoting POS offers with every sale.
- Managed till operations by promptly and precisely scanning items, processing payments and issuing receipts.
Kitchen Porter/ Kitchen Assistant
Fitzgerald's Bar and Restaurant
Avoca
01.2016 - 01.2020
- Working to maintain kitchen hygiene while also carrying out a number of other kitchen tasks for example food preparation.
- Worked well in busy kitchen settings, coordinating and partnering with other staff to complete tasks efficiently.
- Carried out regular rubbish removal, mopping and sweeping, and maintaining clean kitchen environments throughout service shifts.
- Assisted senior kitchen teams with ingredients preparation, enabling readiness for service.
Office Administrator
Back to Education
Carlow
01.2016 - 03.2016
- Answered high-volume daily telephone and email inquiries, minimizing correspondence backlogs.
- Drafted, printed, and compiled important formal documentation, strictly meeting required standards.
- Updated client records with strict attention to confidentiality, maintaining full GDPR compliance.
- Recorded meeting minutes accurately, communicating with relevant teams for prompt action.
- Registered visitors, guests and contractors upon arrival, providing relevant building access passes.
Education
Bachelor of Business (Hons) - Human Resource Management
Carlow Institute of Technology
Carlow05.2021
Certificate of Higher Education - Office Administration
Carlow Institute Of Further Education
Carlow, County Carlow08.2017
. Leaving Certificate - General Studies
St Marys College Wicklow
Arklow06.2016
Skills
- Enthusiastic communicator
- Excellent timekeeping
- Brand awareness
- Self-motivated
- Accurate money handling
- Face-to-face selling
- Workload management
- Team leadership
Accomplishments
- 2021- Graduated from The Institute of Technology with an Honours degree in Bachelor of Business IN Human Resource Management.
- 2016-2017- Class Rep for Office Administration in Carlow Institute of Further Education.
- 2016-2017- Graduated from Carlow Institute of Further Education achieving a distinction as my overall grade for the year.
- 2016- Took Part in a liaison Programme where I mentored younger students and guided them in their first year of secondary school.
- 2014- Volunteered with St Vincent De Paul, helping with fundraising events
- 2014- Passed the ECDL Course and received a certificate.
Websites
References
References available upon request.
Timeline
Assistant Manager
Dv8
11.2023 - 01.2025
Sale Assistant
DV8
06.2022 - 10.2023
Manager On Duty
Poundland/Dealz
01.2022 - 06.2022
Sales Assistant
DEALZ
01.2020 - 01.2022
Kitchen Porter/ Kitchen Assistant
Fitzgerald's Bar and Restaurant
01.2016 - 01.2020
Office Administrator
Back to Education
01.2016 - 03.2016
Bachelor of Business (Hons) - Human Resource Management
Carlow Institute of Technology
Certificate of Higher Education - Office Administration
Carlow Institute Of Further Education
. Leaving Certificate - General Studies
St Marys College Wicklow
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