Kathryn Hendrick
Wexford
Summary
Accomplished professional with extensive expertise in administrative support and health data management. Demonstrates exceptional attention to detail, organisational skills, and effective communication abilities. Proficient in electronic health records management, data entry, and record maintenance, ensuring confidentiality and data protection. Adept at staff training and development, fostering a collaborative environment while maintaining a professional and approachable demeanour. Career goals include advancing within the healthcare administration sector to optimise operational efficiency and enhance patient care outcomes.
Overview
37
37
years of professional experience
1
1
Certification
Work history
Clerical officer
Wexford General Hospital
Wexford, County Wexford
2025.05 - Current
- Carried out day-to-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours
- Running clinic, printing timetables daily lists, scheduling appointments new or follow up.
- Maintaining Waiting lists
- Creating new patients charts for new patients and filing referral letter and consultant stamp for clinic in chart.
- Assisted with administrative tasks such as answering phones and scheduling appointments when necessary.
- Handled administrative tasks such as updating patient records, scheduling appointments resulting in organized operations.
- Fulfilled administrative tasks including scheduling appointments and managing paperwork.
- Maintained well-organized filing system, improving document accessibility
- Preparing and printing 0ver 50 reminder appointment letter every 2 weeks
- Filing and printing patient labels
- Verification of patient details
- Streamlined workflow to enhance productivity.
- Executed scanning and photocopying tasks, aiding information distribution.
- Handled incoming post, ensuring timely distribution,.
- Prepared reports, leading to informed decision making.
- Maintained client confidentiality by ensuring adherence to GDPR standards across all tasks.
- Photocopied, laminated and bound documents to support meeting preparation.
- Improved customer satisfaction with courteous telephone manners.
Ward Clerk
The National Maternity Hospital
Dublin
2001.01 - 2025.05
- Assisted in providing cross-cover support across various wards in National Maternity Hospital.
- Managed bed allocations within postnatal, antenatal, wards.
- Handled appointment bookings and cancellations for multiple clinics.
- Processed and scanned medical reports, letters, and radiology documents.
- Responded to phone inquiries and addressed patient queries efficiently.
- Ordered stationery and medical supplies from internal and external sources.
- Updated patient records and ensured accuracy of contact details.
- Printed labels and wristbands as requested by healthcare staff.
- Reported daily to supervisors on any changes or developments.
- Assisted in admission and discharge process to expedite patient flow.
- Checked and updated medical records regularly contributing towards accurate diagnoses.
- Ensured patient comfort by providing assistance with personal care.
- Handled incoming calls (20-30) professionally directing them appropriately within department.
- Handled confidential documents securely, maintaining patient privacy.
- Liaised with other departments for seamless operations within ward.
- Provided accurate information to visitors with prompt responses to inquiries.
- Communicated effectively with all levels of staff resulting in improved workflow.
- Maintained strict confidentiality, displaying courtesy and discretion when dealing with patients and relatives.
- Maintained patient records for smooth hospital functioning.
- Assisted nurses with non-medical tasks, facilitating better focus on patient care.
- Assisted in the admission and discharge process to expedite patient flow.
- Filed reports timely, avoiding any backlog or confusion.
- Streamlined communication between medical staff to enhance patient care.
- Maintained clean and tidy environment, enhancing patient experience.
- Answered in person, online and telephone queries, directing complex requests to appropriate staff member or department.
- Worked with colleagues to streamline administrative processes and improve workflow.
- Supported staff with administrative needs for photocopying, faxing and filing.
- Reviewed documents for staff to proofread for errors, correct formatting and verify factual information.
- Wrote professional letters, emails and memoranda for business communication.
NBS/Discharge Administrator
The National Maternity Hospital
Dublin, Leinster
2014.01 - 2015.01
- Assisted in establishing new electronic discharge system for encrypted emails within healthcare settings.
- Supported transition from outdated fax method to secure email communication for patient discharge summaries.
- Participated in pilot implementation for six months, ensuring smooth operation and user engagement.
- Carried out day-to-day duties accurately and efficiently.
- Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
- Successfully delivered on tasks within tight deadlines.
- Supported team by demonstrating respect and willingness to help.
- Consistently arrived at work on time and ready to start immediately.
- Used Microsoft Word and other software tools to create documents and clear communications.
- Applied critical thinking to analyse problems, evaluate solutions and select best decisions.
Clerical Officer
The National Maternity Hospital
Dublin 2
1999.12 - 2000.12
- Organized medical records in numerical order.
- Filed lab and radiology reports into medical files.
- Answered phone calls professionally. Received up 80 calls daily
- Retrieved medical files for clinical lists as needed.
- Collected and closed medical files after use.
- Photocopied and faxed confidential information securely.
- Met with members of public to assist with retrieving medical files.
- Delivered medical files to various departments for clinics.
- Provided clerical support to management staff for efficient operations.
- Completed administrative tasks to support department functions.
- Handled correspondence with prompt response times..
- Handled incoming post, ensuring timely distribution,.
- Maintained clean work station promoting conducive working environment,.
- Maintained well-organised filing system, improving document accessibility.
Maternity Care Assistant (Health Care Assistant)
The National Maternity Hospital
Dublin
1989.08 - 1999.09
- Assigned to Delivery Suite
- Maintained cleanliness and hygiene in all areas, maternity ward, promoting safe environment for patients and staff alike.
- Worked closely with midwives and doctors during emergencies; ensuring swift responses saved lives.
- Enhanced comfort for expecting mothers through attentive bedside manner and empathetic communication.
- Demonstrated knowledge about neonatal resuscitation techniques; ensured safety measures were in place if complications arose.
- Facilitated educational classes for parents on infant feeding methods; boosting parental confidence post-discharge.
- Managed stock levels of supplies within ward; prevented shortages during crucial times.
- Assisted midwives with various procedures, ultimately improving efficiency of maternity ward.
- Prepared rooms before childbirth; contributed towards efficient handling of deliveries.
- Prepared equipment, set up instruments and assisted during procedures.
- Assisted midwife with discharge process for smooth patient transfers.
- Kept personal development and mandatory training up-to-date, requesting additional training as required for enhanced care provisions.
- Maintained stock levels of medical supplies on ward, ensured uninterrupted provision of care services during shifts.
- Escorted patients for tests or procedures within hospital premises whilst ensuring their safety and comfort.
- Administered blood tests and blood pressure checks.
- Safely and securely transported patients using hoists and wheelchairs.
- Responded quickly to urgent situations with calmness and professionalism; facilitated prompt medical attention.
- Assisted in baby delivery under supervision, aiding smooth transition of newborns into world.
- Coordinated with healthcare team to optimise patient care plans, improving overall patient satisfaction.
- Streamlined patient care process by diligently updating and maintaining patient records.
Pre Montessori Teacher
Tots and Co Group of crèche Beaumont Hospital
Dublin, Leinster
1995.08 - 1998.08
- Facilitated Montessori lessons for children aged 2 and above.
Supported after-school activities for children aged 4 and above.
Assisted parents and guardians with inquiries and concerns. - Ensured adherence to health and safety regulations within classroom setting.
- Nurtured emotional well-being of every child by addressing individual needs sensitively.
- Provided continuous care during daily routines, instilling good habits in children.
- Increased student engagement with hands-on, interactive lessons.
- Implemented lesson plans according to specific needs of each child.
- Assisted children in self-directed learning, contributing to their independence and self-confidence.
- Prepared age-appropriate educational materials to enhance learning experience.
- Enhanced children's social skills through group activities and play-based learning.
- Worked closely with parents to ensure consistent approach towards child's development at home and school.
- Organised classroom layout according to Montessori principles for optimal learning atmosphere.
- Monitored and addressed behavioural and learning issues with parents and management.
- Reported identified emotional and developmental problems in children to parents.
- Interviewed and trained new teachers to fit Montessori standards and guidelines.
- Promoted child safety measures and security by implementing necessary safeguarding practices for optimal care.
- Created links with local schools and built working relationships with other teachers at local and regional levels.
- Safeguarded children appropriately, escalating concerns to senior staff.
- Set up and helped children with activity equipment and resources.
- Supervised groups of children on educational excursions.
- Used holistic teaching and caregiving methods to support child wellbeing.
- Facilitated sensory experiences to support children's understanding of world around them.
Education
Certificate in Audio Typing - Audio Medical Transcribe Typing Course
ECloud Online Course
Dublin 04.2015
Certificate in Medical Records And Patient Services - Certificate in Medical Records &Patient Services
D.I.T. Dublin Technology College
Dublin09.2001
Diploma in Nursery Nursing And Gold Seal Certificate in Montessori Teaching - Childcare And Montessori Teaching
London Montessori Teaching College LTD
Dublin And London 06.1995
Skills
- Attention to detail in administration
- Organizational and time management skills
- Effective communication and interpersonal skills
- Administrative support and scheduling
- Electronic health records management
- Administration staff training
- Active listening and query resolution
- Staff training and support experience
Certification
- Certificate in Audio Medical Transcription Typing Course April 2019 to June 2019 online with ECLOUD
- Certificate Patient Services and Medical Records Management 2001
- ECDL Certificate 2001 - Night Course
- Certificate in Medical Receptionist/Dental Receptionist course 1999-2000
- Certificate in Montessori Teaching 1995
- Diploma in NNEB 1995
- Leaving Certificate 1993
References
References available upon request.
References
Reference Available upon Request
Interests and Hobbies
My Interests are Walking, Swimming, Reading, Like Baking walking our dogs, I like looking after animals. I like going to Comic Cons meeting Actors
Timeline
Clerical officer
Wexford General Hospital
2025.05 - Current
NBS/Discharge Administrator
The National Maternity Hospital
2014.01 - 2015.01
Ward Clerk
The National Maternity Hospital
2001.01 - 2025.05
Clerical Officer
The National Maternity Hospital
1999.12 - 2000.12
Pre Montessori Teacher
Tots and Co Group of crèche Beaumont Hospital
1995.08 - 1998.08
Maternity Care Assistant (Health Care Assistant)
The National Maternity Hospital
1989.08 - 1999.09
Certificate in Audio Typing - Audio Medical Transcribe Typing Course
ECloud Online Course
Certificate in Medical Records And Patient Services - Certificate in Medical Records &Patient Services
D.I.T. Dublin Technology College
Diploma in Nursery Nursing And Gold Seal Certificate in Montessori Teaching - Childcare And Montessori Teaching
London Montessori Teaching College LTD