KATHLEEN HOLT

• Provided exceptional customer service throughout the entire repair process, including follow-up calls to confirm satisfaction with completed work.
• Supported the acquisition of new clients through professional networking events, building brand awareness within the industry community.
• Implemented effective scheduling methods that optimized workflow and technician productivity while minimizing customer wait times.
• Streamlined communication between technicians and customers, ensuring clear understanding of repair needs and expectations.
• Scheduled and oversaw maintenance, repair and installation activities.
• Increased repeat business by establishing rapport with clients and addressing their concerns promptly and professionally.
• Supervised team of installers and mechanics to complete work on time and to company standards.

• Prepared and served meals in alignment with established dietary restrictions
• Transported clients and served as support person for doctors' appointments
• Performed general office duties, such as filing, answering telephones and handling routine correspondence
• Received, record and bank cash, checks and vouchers
• Operated 10-key calculators, typewriters and copy machines to perform calculations and produced documents
• Reviewed financial statements and ledgers, working with accounting staff to clear discrepancies
• Assisted company executives by preparing reports and presentations

Maintained and processed invoices, deposits, and money logs.

• Managed accounts payable and receivable activities, maintaining vendor relationships and positive cash flow.
• Tracked expenses and income for businesses while organizing and maintaining bank statements for checking accounts.
• Implemented a more efficient filing system for financial documents, improving accessibility and organization.
• Improved tax preparation efficiency, organized and reviewed all relevant financial documents.
• Recorded deposits, reconciled monthly bank accounts and tracked expenses.

• Managed daily operations, ensuring timely completion of tasks and maintaining a well-organized work environment.
• Kept front office clean and well-organized to keep areas presentable for guests and maximize professional appeal.
• Handled sensitive information with discretion by adhering to confidentiality protocols at all times.

• Searched inmates and cells for contraband and confiscated unauthorized items
• Took prisoners into custody and escort to locations within and outside of facility, such as visiting room, courtroom and airport
• Recorded information, such as prisoner identification, charges and incidents of inmate disturbance, keeping daily logs of prisoner activities
• Served meals, distributed commissary items and dispensed prescribed medication to prisoners
• Participated in required job training

• Recorded details of calls, dispatches and messages
• Questioned callers to determine locations and nature of problems to determine type of response needed
• Answered routine inquiries and referred calls not requiring dispatches to appropriate departments and agencies
• Maintained access to and security of, highly sensitive materials
• Liaised between managers and employees, communicating concerns and expectations to appropriate parties
• Maintained hands-on knowledge of job roles and regularly stepped in to perform business duties
• Implemented comprehensive business procedures to promote compliance with industry standards and rules
• Assisted with new employee training and conducted performance reviews to track overall progress