Summary
Overview
Work history
Education
Skills
Affiliations
Accomplishments
Certification
References
Timeline
Generic

Kathleen Costello

cork,Ireland

Summary

Accomplished professional with extensive experience in hospitality, specialising in event planning and project coordination. Proficient in risk assessment, resource management, and budget control, ensuring the successful execution of events. Expertise in volunteer recruitment, fundraising strategies, and community engagement, complemented by strong public speaking and presentation skills and committed to high health and safety standards while fostering team leadership and effective program scheduling.

Dependable Office Assistant with strong organisational abilities and effective communication skills. Proficient in managing schedules and coordinating administrative tasks. Ready to contribute to productive and cohesive office environment.

Overview

27
27
years of professional experience
3
3
years of post-secondary education
1
1
Certification

Work history

Activities manager

Farranlea Community Nursing Unit, HSE
Cork, County Cork
03.2012 - Current
  • Devised creative activity plans for improved social activities for resident engagement.
  • Enhanced customer service standards with thorough staff training sessions.
  • Led team meetings, facilitating open discussions and idea exchanges for continuous improvement initiatives.
  • Orchestrated successful events to enhance the residents' enjoyment
  • Sourced entertainment acts to diversify the schedule of activities offered to Residents
  • Managed large-scale events, ensuring seamless execution and residents satisfaction.
  • Streamlined operations for increased efficiency by training staff on new software.
  • Boosted team morale with regular motivational sessions and team bonding activities.
  • Cultivated strong relationships with local businesses for mutual benefit.
  • Improved resident's satisfaction by implementing innovative activity programmes.
  • Fostered a positive working environment through open communication channels and transparency.
  • Maintained safety compliance by conducting regular risk assessments and inspections of facilities.
  • Incorporated residents' feedback into programme development processes, leading to more tailored offerings that resonated well with target demographics.
  • Monitored budget allocations closely to avoid overspending whilst ensuring all needs were met adequately.
  • Implemented cost saving measures whilst maintaining high-quality service standards.
  • Produced weekly activity programme, communicating social schedule to all residents.
  • Assisted residents with dementia to participate in activity sessions, reminiscence support and general support.
  • Kept all activities documented to inform future planning.
  • Worked as active team member to achieve highest standards of care.
  • Kept written records of resident participation and regularly reviewed individual needs.
  • Liaised with relatives and staff to incorporate birthdays, anniversaries and religious celebrations into activity calendar.
  • Engaged local community in daily lives of residents by enabling individuals to join and continue hobbies and interests.
  • Maintained strict confidentiality of resident personal matters.
  • Organised trips around local community, arranging transport and verifying accessibility.
  • Tailored activities to participant needs and abilities, prioritising group activities that brought individuals together.
  • Risk assessed planned activities and venues for safe operations.
  • Worked within allocated budget to provide programme of activities and maintain stock of activity equipment.
  • Contributed to development of varied and stimulating activity programmes.
  • Obtained resident feedback by joining one-to-one reviews and attending resident meetings.
  • Contributed to overall mealtime experience and provided sociable mealtime activities.
  • Consulted with staff and relatives to discover beneficial and stimulating activities for participants.
  • Provided inspirational resources and ideas to care staff for group and 1-1 social events.
  • Assessed effectiveness and participation levels for social events and activities programme regularly.
  • Confirmed social care plan for each resident within two weeks of admission date, reviewing regularly.
  • Kept accurate and organised programme and individual records.
  • Communicated and enforced safety procedures.
  • Planned fun exercise classes for varying ages, abilities and fitness levels.
  • Welcomed new and returning clients, cultivating inclusive space.
  • Administered first aid, reporting incidents and near misses when required.
  • Monitored participants closely to maintain safe exercise practices.
  • Motivated and enthused participants to reach fitness goals through positive reinforcement.
  • Demonstrated safe equipment use for minimised risk of injury or damage.
  • Carried out thorough risk assessments ahead of fitness activities, prioritising participant safety.
  • Coordinated groups to comply with set schedule of times and locations.
  • Developed new or modified existing routines to avoid injuries.
  • Devised new programmes and monitored client progress.

Senior health care assistant

St Finbarr's Hospital
, Ireland
11.1998 - 03.2012
  • Built trusting relationships through a compassionate bedside manner.
  • Liaised with multi-disciplinary teams for coordinated care approach.
  • Improved patient comfort by providing comprehensive personal care.
  • Complied with regulations and policies; upheld high standard of care.
  • Assisted patients to improve mobility and independence.
  • Utilised specialist equipment to assist in patient care.
  • Maintained strict confidentiality with sensitive patient information.
  • Upheld dignity and respect whilst delivering personal care.
  • Facilitated recreational activities enriching patient experience.
  • Ensured hygiene standards, reducing infection risks.
  • Assisted in all aspects of personal care, retaining comfort and dignity.
  • Helped individuals with day-to-day activities while consistently encouraging independence and self-belief.
  • Maintained up-to-date knowledge on latest care practices by attending regular meetings and training opportunities.
  • Worked with compassion and empathy, prioritising wellbeing and dignity for optimal patient comfort.
  • Maintained confidentiality and compliance standards for optimised patient care.
  • Monitored client health conditions and reported immediate issues to manager.
  • Delivered high-quality care to clients with disabilities, achieving care plan objectives.
  • Optimised patient satisfaction through compassionate, considered care and communication.
  • Maintained secure patient environments, enforcing safe systems and practices in line with safeguarding requirements.
  • Maintained high levels of client satisfaction by providing tailored, personalised care that consistently met individual needs.
  • Provided emotional support, enhancing patient mental well-being.
  • Managed patient documentation for improved record-keeping.
  • Supported meal times; ensured adequate nutrition intake.

Education

NVQ Level 5 - Health Care assistant 9 modules

HSE
Cork, County Cork
04.2004 - 03.2005

Certificate of Higher Education - Supervisory Management

Cork College of commerce
cork
/2008 - /2009

Diploma of Higher Education - Business and Law

Cork College of Commerce
Cork, County Cork
09.2010 - 09.2012

Diploma of Higher Education - Massage Therapy

Center of excellence
Cork, County Cork
/2018 - /2020

Skills

  • Activity risk analysis
  • Hospitality industry understanding
  • Public speaking confidence
  • Time efficiency
  • Risk assessment competence
  • Volunteer recruitment and retention
  • Knowledge of recreational activities
  • Negotiation techniques knowledge
  • Fundraising strategies understanding
  • Delegation mastery
  • Proficiency in ms office
  • Presentation designing
  • Facility booking system operation
  • Promotions and advertising
  • Multitasking efficiency
  • Special events preparation
  • Event software proficiency
  • Safety protocols awareness
  • Project coordination expertise
  • Team Leadership
  • Programme scheduling
  • Goal setting
  • Health and Safety regulations
  • Resource management
  • Event planning
  • Budget control and monitoring
  • Scheduling expertise
  • Dementia awareness
  • Community engagement
  • Outdoor activities planning

Affiliations

  • walking reading crochet and knitting

Accomplishments

I received distinction's in my massage therapy Master's Diploma

Certification

Business studies certificate

First aid and Basic Life course

Safeguarding

Manual handling

children first



References

References available upon request.

Timeline

Activities manager

Farranlea Community Nursing Unit, HSE
03.2012 - Current

Diploma of Higher Education - Business and Law

Cork College of Commerce
09.2010 - 09.2012

NVQ Level 5 - Health Care assistant 9 modules

HSE
04.2004 - 03.2005

Senior health care assistant

St Finbarr's Hospital
11.1998 - 03.2012

Certificate of Higher Education - Supervisory Management

Cork College of commerce
/2008 - /2009

Diploma of Higher Education - Massage Therapy

Center of excellence
/2018 - /2020

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Kathleen Costello