Katherine Byrne

• Streamlined departmental operations by implementing new communication protocols. Executed strategic modifications to switchboards and consoles, optimising telephone communications.
• Refined communication strategies during adverse situations.
• Administered telephone inquiries, delivering important and immediate information to address issues.
• Refined operator workflows for call connection and transfer, while directing conference call management.
• Improved customer satisfaction via interactive and convincing telephone communications.
• Mitigated switchboard disruptions by proactively resolving telephone, equipment, and software problems to enhance repair workflows.
• Refined process for managing customer inquiries, directing critical matters to senior executives.
• Directed routine and critical calls, promoting sense of tranquillity and productivity.
• Directed operation of multi-line switchboards, maintaining adherence to highest service delivery standards.
• Handled considerable volume of inbound calls, maintaining rapid response times.
• Reinforced relationships with key departments, boosting overall workflow efficiency.
• Enhanced switchboard workflows, maximising call routing effectiveness.
• Enhanced contact lists to facilitate effective communication.

• Temporary Contract

• Temporary Contract

• Immigration Service Delivery, Dublin 2
• Department of Justice & Law Reform, Dublin 2
• Enterprise Ireland, Small Business loans and start up, Dublin Custom House, Housing and Planning National parks and Wildlife Heritage and Local government.

• Delivering exceptional customer and patient care
• Accelerating sales to meet pharmacy targets.
• Delivering exceptional customer guidance utilising extensive product expertise.
• Maintaining stock levels while ensuring organisation and visual appeal

• Managed household responsibilities and family dynamics between 2003 and 2017

Led individual sessions and support groups to facilitate effective recovery journeys. Utilised targeted resources to assist individuals in addressing addiction challenges. Optimised recovery outcomes by offering personalised guidance and strategies.

• Contributed feedback on patient progress leading to adjustments in personalised care plans.

• Coordinated coverage during peak times to enhance customer flow management.
• Optimised stock replenishment to elevate store presentation.
• Streamlined cash register processes, minimising queue lengths at checkouts.
• Oversaw transactions while maintaining accurate till records.
• Maintained immaculate shop floor, cultivating inviting atmosphere.

• Engaged with kitchen personnel to secure accurate order fulfilment.
• Fulfilled food and drink orders accurately to boost customer satisfaction ratings.
• Streamlined table layouts to enhance overall dining experience.
• Boosted customer satisfaction via provision of responsive and cordial service.
• Applied professional communication skills to facilitate resolution of customer complaints.