Kateryna Sydun
Dublin ,Ireland
Summary
Dedicated professional specializing in customer service training and workflow optimization. Proven leadership abilities foster effective teamwork and delegation, enhancing time efficiency and detail orientation in order processing. Expertise in recruitment oversight and organizational prioritization drives operational success. Committed to excellence and continuous career advancement opportunities.
Overview
13
13
years of professional experience
Work history
Waitress Assistant
Talbot Hotel Stillorgan
Dublin , Ireland
2024.02 - 2026.04
- Assisted guests by providing friendly table service.
- Took orders with accuracy and served food and beverages promptly.
- Supported a high standard of customer service and guest satisfaction.
- Collaborated with team members during busy service periods.
- Ensured cleanliness and proper setup of dining areas.
Housekeeping Assistant
Talbot Hotel Stillorgan
Dublin , Ireland
2022.04 - 2023.06
- Upheld cleanliness standards in guest rooms and public areas, contributing to guest satisfaction.
- Followed hotel hygiene, safety, and quality standards.
- Achieved daily cleaning targets under time pressure, ensuring timely room readiness for guests.
- Collaborated with hotel staff to enhance guest satisfaction by addressing needs and concerns.
Coffee Shop Administrator
Zerno Coffee Shop
Uzhhorod, Ukraine
2021.01 - 2021.12
- Supported Operations Manager in streamlining daily shop operations for improved workflow.
- Crafted specialty coffee and tea beverages, ensuring quality and customer satisfaction in a fast-paced environment.
- Focused on customer satisfaction and efficient service
- Resolved minor technical issues swiftly avoiding unnecessary delays in workflow.
Bartender
Restaurant EDEN
Rajec, Slovakia
2020.05 - 2020.07
- Provided exceptional customer service, enhancing guest satisfaction and loyalty.
- Prepared and served drinks efficiently and accurately.
- Trained new staff members effectively, ensuring top-notch service standards were maintained.
- Fostered strong relationships with customers, encouraging repeat business.
- Managed bar inventory effectively, ensuring timely reporting of supply needs to maintain service standards.
Restaurant Manager
Mrs. Greenwich
Uzhhorod, Ukraine
2013.10 - 2020.01
- Oversaw daily restaurant operations, ensuring efficient workflow and staff performance.
- Conducted performance evaluations and provided coaching, fostering staff development and accountability.
- Trained waitstaff and kitchen staff on service standards and procedures, enhancing customer experience.
- Ensured compliance with hygiene, sanitation, and safety regulations.
- Interviewed, hired, and onboarded new employees.
- Maintained a strong, team-oriented work environment.
- Monitored stock levels regularly; minimised waste and over-ordering incidents.
Education
Associate Degree in Law
Uzhhorod National University
Uzhhorod, UkraineSkills
- Customer service
- Staff training
- Workflow optimization
- Teamwork and delegation
- Recruitment oversight
- Attention to Detail
- Order processing
- Organisation and prioritisation
- Time efficiency
- Leadership skills
Languages
Ukrainian
Russian
Slovak
English
Timeline
Waitress Assistant
Talbot Hotel Stillorgan
2024.02 - 2026.04
Housekeeping Assistant
Talbot Hotel Stillorgan
2022.04 - 2023.06
Coffee Shop Administrator
Zerno Coffee Shop
2021.01 - 2021.12
Bartender
Restaurant EDEN
2020.05 - 2020.07
Restaurant Manager
Mrs. Greenwich
2013.10 - 2020.01
Associate Degree in Law
Uzhhorod National University