Kateryna Petsun

• I engage with customers on a day to day basis to deliver a professional, efficient and friendly Customer Service experience to Business and Personal customers.
• I use my observational and communicative skills to recognise/refer selling opportunities and participate proactively in all sale campaigns which are initiated within the branch.
• I identify and recommend appropriate product/service options for customers.
• I help greatly with the banks policy of migration and digital adoption for customers to ensure a smooth and seamless transition in all cases.
• Also, I'm proficient in complaint handling on all basic queries/problems related to the overall customer experience and I refer these complaints to mid or senior management as appropriate.

• I demonstrated strong administrative skills by proficiently utilising Microsoft Office Suite, Google Drive, Outlook, and internal software systems, ensuring meticulous organisation by accurately filing all internal and external documents.
• I was developing planning and problem-solving abilities while coordinating travel arrangements for management.
• I was researching and identifying suitable educational and training activities for employees. Some further key duties I undertook within this role are as follows: Delegated projects, including corporate events and team-building activities, from inception to completion.
• I implemented assignments and ensured the availability of detailed reports, fostering strong communication and attention to detail, thereby earning the trust of the HR manager.
• I upheld high levels of integrity and discretion while handling confidential information from both employees and clients.

• My task was to provide exceptional customer service and support to the community. This included warmly welcoming visitors at reception and addressing inquiries at all levels.
• Additionally, I was responsible for the day-to-day management of the office, which included inventory management, procurement of office equipment, and coordination with other departments.
• I was dealing with the organization and supervision of cleaning and maintenance staff, ensuring a clean and functional working environment. Moreover, I developed a keen interest in HR policies and actively participated in the Hiring Panel, which involved selecting employment sites, conducting interviews, and administering various office management processes. Given the diverse workforce of over 200 individuals with varied working schedules, it was imperative for me to maintain an efficient and productive working environment and a positive atmosphere amongst all. To achieve this, I organised engaging events such as Happy Fridays and Movie Nights, enhancing employee engagement and fostering a work culture where everybody felt comfortable in expressing themselves

• My responsibility was to plan and organize travel itineraries for clients, ensuring seamless and enjoyable travel experiences.

• I was dealing with bookings for flights, hotels, car rentals, and other travel-related services.

• One of my tasks was negotiating with suppliers and vendors to secure the best rates and services for clients.

• My responsibility was to provide excellent customer service, resolving issues and handling special requests promptly.

• I was maintaining up-to-date knowledge of travel regulations, destinations, and industry trends.

• One of my tasks was coordinating group travel arrangements, including corporate and leisure groups.

• I was utilizing travel management software to streamline booking processes and manage client information efficiently. • My responsibility was to develop and maintain strong relationships with clients, leading to repeat business and referrals.