Katelyn O Sullivan
Cork ,Ireland
Summary
Recent MA Criminology graduate from University College Cork with a strong academic background in criminal justice, penology, terrorism and organised crime, cybercrime and the sociology of law. Experienced in qualitative and quantitative research, interviews, surveys, critical analysis and academic report writing, with a particular interest in crime, justice and social policy. Brings strong communication, problem-solving and leadership skills developed through diverse professional experience across retail, hospitality, customer service and office environments. Seeking to begin a career in criminal justice, crime research, intelligence, policy or related fields where research and analytical skills can be applied in a professional setting.
Overview
5
5
years of professional experience
Work history
Team leader
Dealz
Cork, County Cork
2026.07 - Current
- Conducted regular performance reviews to identify areas of improvement for each team member.
- Encouraged open communication, fostering a positive work culture.
- Developed strategies for improved performance level across the team.
- Fostered a high-performing environment to drive productivity and quality.
Call centre agent
Complete Outsource Solutions
Cork , Ireland
2026.05 - 2026.07
- Resolved conflicts in a respectful manner, promoting a positive image of the company.
- Increased client trust by providing accurate product information.
- Maintained professional demeanour during challenging customer interactions, maintaining calm under pressure.
- Fulfilled administrative duties such as filing, copying and faxing documents when required.
Sales assistant
Mr Price
Cork , Ireland
2024.08 - 2025.12
- Learnt about new products quickly, providing comprehensive guidance to customers.
- Utilised excellent communication skills to provide detailed product information.
- Handled high-pressure situations calmly, keeping store operation seamless during peak hours.
- Fostered a welcoming store environment by maintaining clean and well-organised displays.
Retail assistant
Tesco
Cork , Ireland
2025.01 - 2025.11
- Handled transactions, maintaining accurate till records.
- Managed inventory for streamlined store operations.
- Supported team members for improved operational efficiency.
- Handled cash register operations efficiently, minimising queue lengths at checkouts.
Office assistant
Paddywagon Tours
Cork , Ireland
2023.04 - 2024.07
- Enhanced communication for better team coordination by answering calls and emails promptly.
- Handled confidential documents discretely, upholding company policy and confidentiality codes at all times.
- Improved office efficiency by organising and managing files.
Cleaner
Elevare
Cork , Ireland
2022.09 - 2023.04
- Maintained high standards of cleanliness and hygiene by thorough daily dusting and hoovering.
- Upheld privacy regulations whilst carrying out duties in sensitive areas such as hospital wards or care homes.
Food and beverage assistant
Clayton Hotel
Cork , Ireland
2021.11 - 2022.07
- Assisted in inventory management for efficient stock control.
- Provided detailed menu information to customers, facilitating informed choice making.
- Upheld hygiene standards, resulting in optimal food safety conditions.
Education
Bachelor of Arts - Sociology & Philosophy
University College Cork
Cork 09/2021 - 09/2024
Masters - Criminology
University College Cork
Cork 09/2024 - 09/2025
Skills
Research & Analysis
- Qualitative and quantitative research methods
- Academic and social research
- Interview and survey design and data collection
- Critical analysis and evaluation of research findings
- Literature reviews and evidence-based research
- Research report writing
- Criminal justice and penal systems
- Terrorism and organised crime
- Cybercrime and criminal law
- Crime, deviance and social control
- Sociology of law
- Social justice and inequality
- Excellent written and verbal communication
- Presentation and public speaking
- Interviewing and active listening
- Problem-solving and critical thinking
- Team leadership and collaboration
- Working effectively under pressure and independently
Timeline
Team leader
Dealz
2026.07 - Current
Call centre agent
Complete Outsource Solutions
2026.05 - 2026.07
Retail assistant
Tesco
2025.01 - 2025.11
Sales assistant
Mr Price
2024.08 - 2025.12
Office assistant
Paddywagon Tours
2023.04 - 2024.07
Cleaner
Elevare
2022.09 - 2023.04
Food and beverage assistant
Clayton Hotel
2021.11 - 2022.07
Masters - Criminology
University College Cork
09/2024 - 09/2025
Bachelor of Arts - Sociology & Philosophy
University College Cork
09/2021 - 09/2024