Katelin Esarey
Summary
Quality driven Individual who demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
7
7
years of professional experience
Work History
Deep Clean Specialist
Green Angel Cleaning
02.2022 - Current
- Drive to customer homes and completed detailed cleanings of the entire houses/apartments as well as maintenance cleanings for regular customers
- Spoke directly with customers, sometimes during the cleaning, in a professional and polite manner
- Received customer satisfaction scores by addressing client concerns and feedback during service, enhancing the overall customer experience and retention rates
Bartender
Up Down
03.2021 - 02.2022
- Served customers at the bar and floor, focusing on time management and customer standards
- Retained memory for all recipes of different drinks and what beers were in stock at the time, needing to memorize a constantly changing drink menu
- Handled money and tended cash registers and POS system
- Used time management skills to ensure tasks were completed efficiently, safely, and with customer satisfaction
Server Trainer
Seoul Garden
11.2017 - 11.2021
- Trained new team members on restaurant procedures, menu items, and performance strategies.
- Established and maintained positive relationships with trainees to drive successful learning outcomes.
- Instructed servers on proper techniques for taking orders, serving food and providing customer service.
- Utilized effective communication techniques to support server learning and comprehension.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
Team Lead
CVS
12.2019 - 02.2021
- Directed a team of multi-functional co-workers who performed various duties
- Assisted pharmacy workers when they were in need or overwhelmed
- Ensured that the floor was properly stocked throughout the store and maintained an orderly and organized layout
- Completed daily checklists for maintenance of store security, these responsibilities ranged from general cleaning to counting and securing money in the registers and the safe
- Signed off on inbound deliveries from multiple suppliers
Education
High school Degree -
Alton High school
Alton, IL01.2015
Skills
- Communication
- Problem Solving
- Active listening
- Critical Thinking
- Customer Service
- Detail-oriented
- Teamwork
- Leadership
- Organizational Skills
- Time management
- Multitasking
- Adaptability and flexibility
Timeline
Deep Clean Specialist
Green Angel Cleaning
02.2022 - Current
Bartender
Up Down
03.2021 - 02.2022
Team Lead
CVS
12.2019 - 02.2021
Server Trainer
Seoul Garden
11.2017 - 11.2021
High school Degree -
Alton High school
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