Kate Ryan
Limerick
Summary
A dynamic leader with a proven track record at Therapie Clinic, bringing over 10 years of experience within the company. Excelling in negotiation and teamwork, led talent development initiatives that enhanced training programs and improved staff performance across the UK and Ireland. Achieved significant improvements in team accountability and training effectiveness, demonstrating exceptional leadership and problem-solving skills. A self-motivated, hardworking professional with a responsible approach to work, confident in assisting with a variety of tasks while adapting to new working environments. A supportive and enthusiastic team player who also excels when working on their own initiative.
Overview
12
12
years of professional experience
Work History
Senior Talent Development Partner
Therapie clinic
Dublin
04.2021 - 10.2024
- Led and managed a team of seven talent partners across the UK and Ireland.
- Coordinated training and planned future training requirements for the UK and Ireland.
- Developed training protocols, safety guidelines, and training programs tailored to the company's specific needs and standards.
- Supported recruitment and onboarding processes.
- Recruited future employees by delivering talks at colleges and universities.
- Managed staff grievances on an ongoing basis, ensuring fair and compliant resolutions.
- Led investigations into disciplinary actions, following company policies, and legal guidelines.
- Acted as the liaison officer for legal counterparts across the UK and Ireland.
- Established clear goals, KPIs, and expectations for the team to drive performance and accountability.
- Delivered targeted training for staff members based on company goals.
- Collaborates with the senior leadership team to establish clear company goals, and develop strategic, robust workforce plans.
- Reviewed reports on performance metrics such as customer satisfaction scores, revenue growth rates. in order to make informed decisions regarding future initiatives.
Training and Development Lead
Therapie clinic
Dublin
03.2018 - 04.2021
- Designed and developed comprehensive training programs aligned with company standards and business needs.
- Delivered high-quality training, both online and in person, ensuring staff competency and confidence.
- Handled high-level customer service complaints, consistently achieving positive resolutions.
- Conducted weekly clinic visits across the UK and Ireland to monitor adherence to protocols and procedures.
Provide on-site training and coaching.
Identify and address training needs within clinics.
- Established and tracked KPIs to measure training effectiveness, staff performance, and compliance with protocols.
Clinical Coordinator
Therapie clinic
Limerick
03.2016 - 03.2018
- Maintained detailed records of patient progress and outcomes.
- Collaborated with healthcare professionals to develop treatment plans for patients.
- Consulted with clients before their appointment with the doctor to discuss treatment expectations, and ensure they were fully informed.
- Recorded and maintained client notes for the doctor, ensuring all documentation remained accurate and GDPR-compliant.
Beauty Therapist
Therapie clinic
Limerick
09.2014 - 03.2016
- Managed reception area duties such as answering phone calls and dealing with queries from potential customers.
- Maintained accurate records of each client's treatment history, including details of any allergies or medical conditions, ensuring full compliance with GDPR regulations.
- Delivered safe, results-driven treatments while providing exceptional client care, and actively building a loyal client base.
Spa Therapist
Steiner Transocean
Cruise Ships
10.2012 - 09.2014
- Managed bookings in accordance with company policies.
- Maintained records of client treatments and progress.
- Provided seminars on treatments carried out in the spa.
- Provided excellent customer service and treatments to clients while consistently exceeding weekly sales targets.
Education
Diploma - HR Management
University College Dublin
Dublin12-2024
Diploma - Teacher Training
Waverly Academy
Dublin05-2017
Diploma - Beauty Therapy
Cork College of Commerce
Cork05-2011
Leaving Certificate -
St Annes Secondary School
Tipperary Town08-2010
Skills
- Negotiating,
- teamwork
- leadership
- collaboration
- communication
- attention to detail
- initiative
- resilience
- public speaking
- IT skills
- Supportive
- Self-motivator
Accomplishments
- Employee of the year 2017 Therapie clinic
- Employee of the month Carnival Cruise lines
- Holder of Full clean drivers license
Career break for Family and Professional Development
The gap in employment is due to taking time off after recently having a baby, focusing on family, and studying to pursue a career in HR.
References
References available upon request.
Timeline
Senior Talent Development Partner
Therapie clinic
04.2021 - 10.2024
Training and Development Lead
Therapie clinic
03.2018 - 04.2021
Clinical Coordinator
Therapie clinic
03.2016 - 03.2018
Beauty Therapist
Therapie clinic
09.2014 - 03.2016
Spa Therapist
Steiner Transocean
10.2012 - 09.2014
Diploma - HR Management
University College Dublin
Diploma - Teacher Training
Waverly Academy
Diploma - Beauty Therapy
Cork College of Commerce
Leaving Certificate -
St Annes Secondary School
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