Kate O’ Sullivan
Co. Cork
Summary
Focused professional with a Professional Diploma in Cybersecurity and experience in fintech environments. Manages risk qualification, compliance operations, and data documentation to strengthen stakeholder engagement. Aims to leverage analytical skills and compliance expertise in Cybersecurity GRC, concentrating on governance, risk assessment, and controls.
Overview
12
12
years of professional experience
Work History
Telesales Executive
Corrib Oil
10.2025 - Current
- Managed new business relationships and customer accounts, ensuring accurate account setup to enhance customer satisfaction.
- Maintained onboarding and account retention through adherence to defined customer procedures, fostering long-term client relationships.
- Followed sales-cycle procedures, ensuring compliance and consistency at every stage to support sales effectiveness.
Career Break
01.2025 - 10.2025
- Prepared documentation for audits, ensuring compliance and operational readiness.
- Managed farming administration, maintaining up-to-date records to ensure operational reliability.
- Scheduled work and coordinated correspondence to facilitate efficient farm activity.
Customer Experience Representative (Contract)
CurrencyFair
11.2023 - 09.2024
- Managed day-to-day operations on regulated cross-border payments, effectively addressing 50 customer queries daily with accuracy and efficiency.
- Handled high volumes while ensuring attention to detail and reliability under pressure to meet customer needs.
- Supported client deposit processing by performing control checks and validating data accuracy to enhance client trust.
Sales Development Representative
Prommt
02.2022 - 10.2023
- Qualified approximately 30 inbound leads per week and sourced approximately 4 outbound meetings per week through a mix of cold calling, social selling and email campaigns.
- Achieved quota by booking 20+ meetings and demos per quarter, referring 20+ sales opportunities to payment partners and buying groups.
- Contributed over €200k to the pipeline and closed €16k worth of sales deals within multiple verticals, demonstrating consistent follow-through and ownership of process from start to finish.
- Coordinated full sales cycle from initial engagement to closing and onboarding, ensuring compliant and well-documented handover with partners and stakeholders.
- Developed trusting relationships with partners and C-Suite stakeholders, effectively translating technical product details into relevant terms for each audience.
- Fintech: Card & Open Banking Payments
- Reason for departure: Impacted by company restructuring due to redundancy.
Marketing & Sales Support (Contract Work)
System Video & Agenda Communications
07.2019 - 03.2020
- Managed customer relationships and event logistics, including enquiries, registrations, schedules, and speaker coordination, ensuring successful event delivery.
- Prepared quotes and processed high volume of product orders and invoices for sales transactions, facilitating timely order fulfilment.
- Supported Project Managers, Engineers, and Sales Consultants with administrative tasks throughout project management process, enhancing workflow efficiency.
- Oversaw audio visual technology for events, ensuring seamless execution.
- Reason for departure: Contract positions and were let go due to Covid-19.
eCommerce Account Executive
Luzern
11.2018 - 03.2019
- Managed eCommerce operations by overseeing product listings and online sales strategies.
- Optimised keywords and improved product images for clients’ Amazon and eBay listings, increasing brand presence and driving sales in new markets.
- Expanded clients’ product portfolio by creating over 900 content pieces for Amazon, enhancing product visibility.
- Managed and developed relationships with million-euro accounts, serving as primary point of contact for client engagement.
- Collaborated with the Account Managers team to ensure the successful delivery of Promotional campaigns, Marketing and eCommerce Activities and New Product Launches.
- Reason for departure: Role was more marketing focused. Looking for more sales experience.
Marketing Executive
A&C Your Global GMP Partner
10.2017 - 06.2018
- Generated over 60 leads, increasing new business opportunities for A&C.
- Booked over 35 meetings for Directors from generated leads at a pharmaceutical tradeshow.
- Implemented firm strategy, identifying and developing new business opportunities.
- Assisted in various pharmaceutical projects, contributing to successful outcomes.
- Reason for departure: Looking for SaaS Sales experience in my next role.
Clerical Officer
Cork County Council
05.2017 - 08.2017
- Pursued Master’s degree in Marketing to enhance skills and knowledge.
Customer Service Advisor
Abtran
11.2016 - 01.2017
Retail Assistant
Penneys
09.2016 - 11.2016
- Departure Reason: Looking for more customer service phone experience.
Data Entry Administrator
Boston Scientific
07.2016 - 08.2016
- Contract
Alumni Ambassador
Cork Institute of Technology
10.2015 - 05.2016
- Contract
Social Media Intern
Bia Beauty
06.2015 - 09.2015
- Contract
Sales & Marketing Intern
UniWink
11.2014 - 12.2014
- Contract
Education
Professional Diploma in Cybersecurity -
UCD Professional Academy
01-2026
Diploma in Inside Sales (Digital Sales) -
Technological University of Dublin
01-2023
Professional Diploma in Sales Management -
UCD Professional Academy
01-2023
MSc Marketing Practice -
National University of Ireland
Galway01-2018
Bachelor of Business (Honours) - Marketing
Cork Institute of Technology
01-2016
Bachelor of Business - Marketing
Cork Institute of Technology
01-2015
Skills
- CRM
- Salesforce
- Pipedrive
- Customer Experience
- Customer engagement
- Account management
- Client relationship management
- Data accuracy
- Data entry accuracy
- Communication skills
- Compliance procedures
- Regulatory compliance
- Sales Coordination
- Goal orientation
- Cybersecurity
- Pipeline Management
- Reporting analytics
- Database research
- Product knowledge
- Product Specifications
- Issue Management
- Social media literacy
- Relationship building
- Customer Insights
- Customer Service
- Microsoft Excel
- Goal-Oriented focus
- Regulatory compliance
Hobbies
- Completed Cork City Half Marathon and Dungarvan 10 Mile Run with my local running club Happy Feet.
- Mentored participants in the Couch to 5km program with my local running club Happy Feet fostering confidence, resilience and a supportive team environment to motivate beginners to achieve their first 5km.
- Completed 13km Hell & Back Challenge Mental & Physical Endurance Obstacle Run Challenge.
- Listen to podcasts (The Social Selling Podcast Daniel Disney & The Brutal Truth about Sales & Selling).
- Read relevant Cybersecurity books including Crime Dot Com (Geoff White), Cybersecurity Essentials (Brooks, Grow, Craig, Short) and relevant Self Development/Psychology books including Atomic Habits (James Clear).
Timeline
Telesales Executive
Corrib Oil
10.2025 - Current
Career Break
01.2025 - 10.2025
Customer Experience Representative (Contract)
CurrencyFair
11.2023 - 09.2024
Sales Development Representative
Prommt
02.2022 - 10.2023
Marketing & Sales Support (Contract Work)
System Video & Agenda Communications
07.2019 - 03.2020
eCommerce Account Executive
Luzern
11.2018 - 03.2019
Marketing Executive
A&C Your Global GMP Partner
10.2017 - 06.2018
Clerical Officer
Cork County Council
05.2017 - 08.2017
Customer Service Advisor
Abtran
11.2016 - 01.2017
Retail Assistant
Penneys
09.2016 - 11.2016
Data Entry Administrator
Boston Scientific
07.2016 - 08.2016
Alumni Ambassador
Cork Institute of Technology
10.2015 - 05.2016
Social Media Intern
Bia Beauty
06.2015 - 09.2015
Sales & Marketing Intern
UniWink
11.2014 - 12.2014
Professional Diploma in Cybersecurity -
UCD Professional Academy
Diploma in Inside Sales (Digital Sales) -
Technological University of Dublin
Professional Diploma in Sales Management -
UCD Professional Academy
MSc Marketing Practice -
National University of Ireland
Bachelor of Business (Honours) - Marketing
Cork Institute of Technology
Bachelor of Business - Marketing
Cork Institute of Technology