Kate Kelly
Drogheda,
Summary
I am enthusiastic about starting my professional career and committed to continuous learning and growth. I am confident that my unique blend of academic knowledge, hands-on life experience, and passion for customer service will allow me to apply my skills in a practical, real-world setting.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Receptionist Administrator
Malone's Toyota Garage
Drogheda
09.2023 - 03.2024
- Answered incoming calls in a professional and polite manner, responding to customer queries or directing them to the relevant department.
- Prepared documents such as reports, memos, letters, invoices using Microsoft Office Suite, Salesforce, and other applications.
- Assisted with administrative tasks, such as data entry into company databases, and monthly audit reports for senior management review.
- Scheduled service and sales appointments, and maintained calendars for staff members.
- Participated in customer service training programme run by Toyota Ireland.
Customer Assistant
Lidl
Balbriggan
01.2023 - 09.2023
- Maintained and organized inventory by restocking shelves as needed, ensuring proper placement and forward-facing display for optimal visibility.
- Assist in unloading deliveries and organizing stockrooms.
- Adhere to all store policies, procedures, and health and safety regulations.
- Ensure compliance with food safety standards and proper handling of perishable items.
- With managerial training, I did safe counts, lodgements, orders, and handled customer complaints and refunds.
Concessions Sales Assistant Promoted to Supervisor
Emerald Park
Ashbourne
07.2019 - 11.2022
- Altering units, rosters, and staff in correlation with daily visitor numbers.
- Training new staff and supporting returning staff throughout the work season.
- Adhere to all HSE health and safety regulations, including food handling, hygiene, and fire safety protocols.
- Supporting on-duty management and other departments to ensure visitors have a positive experience throughout the park.
- Perform routine checks within units to ensure cleanliness, sanitation, and stock levels were at appropriate standards.
- Balancing tills and receipts at the end of the day, allocating discrepancies when needed.
- Baristas work in addition to food and beverage preparation.
Education
Bachelor of Science - HEALTH AND SOCIETY- First Class Honours
DUBLIN CITY UNIVERSITY
10-2022
Skills
- Communication
- Teamwork
- Dedication
- Research
- File Organization
- Customer service
Certification
- full and clean driving licence
Affiliations
- Playing GAA and coaching with Eastern Gaels team in Meath.
- Previous volunteer work with So Sad Drogheda in supporting individuals that accessed the service.
Accomplishments
- 1:1 result in my degree
- Gaisce award
- Class representative
- Meath GAA county championship
Timeline
Receptionist Administrator
Malone's Toyota Garage
09.2023 - 03.2024
Customer Assistant
Lidl
01.2023 - 09.2023
Concessions Sales Assistant Promoted to Supervisor
Emerald Park
07.2019 - 11.2022
Bachelor of Science - HEALTH AND SOCIETY- First Class Honours
DUBLIN CITY UNIVERSITY
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