Kate Hynes
Galway,Ireland
Summary
I am a driven individual with a knack for leadership and excellent customer service. I strive to demonstrate strong communication and problem-solving skills, that are honed through diverse roles in hospitality, while aiming to create a welcoming atmosphere and enhance customer satisfaction, contributing to success of establishment.
I am wholeheartedly committed to enhancing customer experiences and fostering a positive team environment, with aspirations to further develop leadership roles within the hospitality industry.
Overview
4
4
years of professional experience
Work history
Cafe, Restaurant and Bar Supervisor
Eyre Square Hotel, Byrne Hotel Group
Galway, Ireland
09.2022 - Current
- Ensured team adhered to standardised procedures, food hygiene and safety policies and best barista practices by role modelling exemplary behaviour.
- Trained new staff members, leading to improved service standards.
- Managed inventory to avoid shortages and reduce waste.
- Conducted cash handling duties responsibly, ensuring accuracy at all times and cashing up tills post shift.
- Resolved customer complaints promptly, maintained business reputation.
Waitress and Bartender
O’Riordans Irish Pub and Fine Food
Cabo Roig, Spain
06.2025 - 08.2025
- Executed food and drink orders accurately to improve customer satisfaction rates.
- Optimised workflow in busy periods through successful coordination with the kitchen staff.
- Showcased extensive knowledge of menu items, heightened customer decision making.
- Developed rapport with regular patrons fostering a loyal customer base.
Waitress and Bartender
Gemelles
Galway, Ireland
09.2021 - 08.2022
- Improved customer satisfaction by providing efficient and friendly service.
- Accommodated special event needs, provided customised services for parties.
- Handled cash transactions accurately, ensured balanced till at end of shift.
- Advanced team efficiency by assisting in training new waitstaff members.
Education
Bachelor of Education - Primary Education
Mary Immaculate College
Limerick Ireland 09/2023 - 05/2027
Leaving Certificate -
Colaiste an Eachreidh
Athenry 05.2023
Skills
- Speciality coffee knowledge
- Advanced barista techniques
- Hospitality-Focused mindset
- Staff training capabilities
- Fair conflict resolution
- Resilient under pressure
Languages
English
Native
Irish
Advanced
C1
French
Intermediate
B1
Spanish
Beginner
A1
Timeline
Waitress and Bartender
O’Riordans Irish Pub and Fine Food
06.2025 - 08.2025
Cafe, Restaurant and Bar Supervisor
Eyre Square Hotel, Byrne Hotel Group
09.2022 - Current
Waitress and Bartender
Gemelles
09.2021 - 08.2022
Bachelor of Education - Primary Education
Mary Immaculate College
09/2023 - 05/2027
Leaving Certificate -
Colaiste an Eachreidh