Kate Cernova
Ennis
Summary
Goal-driven Insurance Broker excited to leverage persuasive communication abilities and expertise in insurance products, service and customer needs. Familiar with analyzing documentation, liaising between parties and handling both routine and complex issues each day. Identifies and resolves concerns while promoting new products and meeting sales objectives.
Personable and dedicated Customer Service Representative with extensive experience in a fast pace industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
6
6
years of professional experience
Work History
Insurance Broker
Munstergroup insurance
Ennis
06.2023 - Current
- Develop insurance policies and programs to meet customer needs.
- Assess client risk profiles and recommended appropriate coverage plans.
- Conduct market research to identify competitive rates for clients.
- Negotiate with underwriters to secure favorable terms on behalf of clients.
- Provide advice to customers on insurance-related matters.
- Resolve customer inquiries regarding policy changes or coverage issues.
- Review policy documents for accuracy prior to issuing them to clients.
- Maintain up-to-date knowledge of industry trends and regulations.
Check in Agent
Swissport International Ltd.
Shannon
06.2022 - 08.2022
- In this role, I was a check in agent at Shannon airport working along Ryan Air.
- Issued boarding passes to passengers after confirming their identity and verifying their seat assignments.
- Communicated regularly with other departments at the airport to ensure smooth operations.
- Performed ticket sales duties as needed during peak times.
- Maintained accurate records of passenger check-ins and departures.
- Provided wheelchair service for disabled passengers when needed.
- Adhered to safety protocols while assisting passengers with mobility needs.
- Assisted with unloading bags from conveyor belts onto carts or into vehicles as required.
- Ensured that all necessary paperwork was collected before allowing passengers to board flights.
- Followed up on lost luggage inquiries from customers promptly.
- Updated flight manifests with any changes in seating arrangements or passenger numbers.
Waitress
The Inn at Dromoland
Ennis
10.2021 - 03.2022
- My role at the Inn of Dromoland was a food and beverage server.
- Assisted in seating guests at tables or booths.
- Answered questions about menu items, ingredients, and pricing.
- Communicated daily specials to customers.
- Served alcoholic beverages responsibly in accordance with state laws.
- Provided accurate change for cash transactions using a cash register system.
- Demonstrated knowledge of wine selection, pairings, vintages.
- Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
- Communicated with kitchen staff to stay updated on item availability and customer wait times.
Accommodation Assistant
Dromoland Castle Hotel
Newmarket on Fergus
02.2022 - 02.2022
- As part of my LCVP course in school I had to go on work experience for 3 days at a place of my choice, I chose Dromoland Castle as of the high standards they preform there.
- Performed daily room inspections to ensure accommodations were up to standard.
- Assisted guests with check-in and check-out procedures, providing information about the hotel services.
- Provided assistance with luggage handling for guests upon arrival and departure.
- Ensured rooms were properly stocked with amenities such as towels, linens, toiletries.
- Conducted regular maintenance of guest rooms including vacuuming carpets and cleaning bathrooms.
- Responded to guest inquiries in a timely manner via telephone or email.
- Resolved customer complaints in an efficient and professional manner.
Waitress and Barista
Mount Callan House & Restaurant
Kilmaley
07.2021 - 10.2021
- Greeted customers and provided menus.
- Assisted in seating guests at tables or booths.
- Took orders for food and drinks and delivered them to guests.
- Checked back with customers throughout meal service to ensure satisfaction.
- Replenished beverages when necessary.
- Answered questions about menu items, ingredients, and pricing.
- Communicated daily specials to customers.
- Bussed tables as needed during peak hours.
- Prepared checks accurately and processed payments promptly.
- Enforced safety guidelines for employees and patrons of the restaurant.
Deli Assistant
daybreak
Ennistymon
06.2021 - 08.2021
- Cleaned and sanitized food preparation areas, equipment, utensils, dishes, and silverware.
- Assisted customers with deli orders by slicing meats, cheeses, and other items according to their specifications.
- Prepared sandwiches using specified ingredients while adhering to safety standards.
- Stocked deli cases with fresh products such as meats, cheeses, salads, and other prepared foods.
- Checked expiration dates on all deli products to ensure quality control.
- Restocked shelves when needed in order to maintain adequate inventory levels.
- Provided excellent customer service by greeting customers in a friendly manner and answering questions about products and services offered at the deli counter.
Instructor
banner martial arts& fitness
Ennis
09.2018 - 05.2021
- At banner martial arts and fitness, I assisted to train multiple students
- My role was setting up games and activities for my students, although I was very young starting it has given me confidence in talking to my students and teaching and showing them skills that i have learnt from my trainers
- I really enjoyed training students and seeing them making a good use of the skills that they learned
- I had trained with BMA for 13 years and one of my biggest accomplishments was achieving my first degree blackbelt at the age of 14 years old.
- Created a positive learning environment by establishing open communication with students, parents and colleagues.
- Established rules for class management and discipline while implementing appropriate consequences for disruptive behavior.
Education
Leaving Certificate -
St Flannans College
06-2023
Junior Certificate -
St Flannans College
Ennis, Clare06-2021
Skills
- Sales Presentations
- Excellent communication skills
- Underwriting expertise
- Relationship development skills
- Property and casualty products
- Complaint handling and resolution
- Driven
- Fast learner
- Inbound and Outbound Calling
- Product Knowledge
- Multi-Task Management
- Payment Processing
- Documentation
- Research
Industry
Customer Service, Education & Instruction
Languages
English, Expert
Languages
Russian
First Language
English
Proficient (C2)
C2
Timeline
Insurance Broker
Munstergroup insurance
06.2023 - Current
Check in Agent
Swissport International Ltd.
06.2022 - 08.2022
Accommodation Assistant
Dromoland Castle Hotel
02.2022 - 02.2022
Waitress
The Inn at Dromoland
10.2021 - 03.2022
Waitress and Barista
Mount Callan House & Restaurant
07.2021 - 10.2021
Deli Assistant
daybreak
06.2021 - 08.2021
Instructor
banner martial arts& fitness
09.2018 - 05.2021
Leaving Certificate -
St Flannans College
Junior Certificate -
St Flannans College
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