Katarina Valiukevic

• Oversaw daily store operations, scheduling, staff management, and reporting.
• Managed stock control, supplier relations, and cash handling.
• Successfully supported the opening of a new joint store, establishing processes and standards from launch.
• Led and developed a team, achieving strong sales performance and customer satisfaction.
• Implemented merchandising strategies and seasonal campaigns to boost turnover.

• Handled cash flow, complaints, and deputized for the CEO during absences.
• Improved store appearance and customer-facing environment, strengthening brand image.
• Built stronger client relationships, increasing loyalty and repeat business.
• Introduced operational improvements that boosted productivity and efficiency.
• Contributed to a measurable increase in company turnover.

• Managed high-profile flagship stores (Wicklow St., Grafton St.) with teams of up to 13 staff members.
• Supervised daily operations, rosters, performance tracking, and reporting.
• Improved customer service standards and reduced complaints through staff training and motivation.
• Consistently achieved and exceeded sales and KPI targets.
• Strengthened inventory control, reducing stock losses and shrinkage.
• Implemented "Win at POS" merchandising program with ECCO EMEA and VM agency TRC (2018)

• Revived a store at risk of closure, boosting sales and team performance within seven months.
• Hired and trained a completely new team, introducing the six-step customer service standard
• Enhanced customer satisfaction and loyalty, which directly contributed to increased sales and profitability.
• Optimized stock management and merchandising, improving overall store efficiency.

• Assisted Store Manager in daily operations, rostering, and financial reporting.
• Supported recruitment, onboarding, and staff development.
• Ensured compliance with merchandising standards and store presentation.
• Handled escalated customer complaints, achieving high resolution rates.
• Boosted sales by promoting upselling techniques and A&A products.

• Delivered high-level customer service, product knowledge, and aftercare support.
• Maintained store presentation and assisted with stock replenishment.
• Actively supported seasonal campaigns and promotions.

• Provided interpretation for hospitals, tax offices, and government institutions.
• Represented clients in Labour Court, Equality Tribunal, and Employmet Appeals Tribunal.