KASIA NAWROT
Edmonton, Alberta
Summary
Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.
Overview
3
3
years of professional experience
Work History
Customer Service/Sales/Data Entry
FOREVER IN ART
01.2025 - Current
- Company Overview: Custom Pet Portraits
- Independently managed farmer's market booth including: opening/closing, and maintaining product display & cleanliness
- Proficiently operated Square system
- Greeted market shoppers and educated on pet portraits, pet sculptures, pet urns and other products
- Connected with animal lovers about their pets from happy memories and sensitive topics like health issues and death
- Competed data entry, inputting and coding customer information into database
Customer Service/Sales
DNA GARDENS
04.2024 - 12.2024
- Company Overview: Delidais Estate Winery and Fruit Orchard
- Independently managed farmer's market booth including: opening/closing, inventory, and maintaining product display & cleanliness
- Proficiently operated Square system, handled cash, and maintained cash float
- Greeted market shoppers and educated on Alberta fruit wine & spirits, provided specialized product recommendations & samples according to customer's preferences
- Shared history of local family business, informed of special events & attractions
Administrative Assistant/Floral Designer
Pampas Gal
03.2023 - 05.2023
- Company Overview: Everlasting Dried Floral Arrangements
- Directly reported to owner, providing clear and concise communication
- Efficiently organized e-mails, prioritized tasks, and reported on important action items and urgent matters by creating daily to do reports
- Created dried floral arrangements based on owner's instructions and adding own creativity independently and/or collaborating with team
Customer Service/Production Worker
JACK59 Inc.
08.2022 - 02.2023
- Company Overview: Sustainable, Natural Hair Care: Shampoo Bars
- Independently managed farmer's market booth including: opening/closing, inventory, re-stocking, and maintaining product display & cleanliness
- Proficiently operated Shopify system, handled cash, and maintained cash float
- Greeted and provided personalized hair product information to market shoppers and delivered specialized product recommendations
- Assisted warehouse team by being part of production process and market preparation
- Supported shipping/receiving in maintaining stock levels and packing orders
Education
High School Diploma -
ARCHBISHOP MACDONALD HIGH SCHOOL
Edmonton, AlbertaSkills
- Customer Service
- Oral & written communication
- Conflict management
- Administrative
- Microsoft Office & Google Suite
- Data Entry
- Adaptability
- Collaboration
- Time Management
- Organizational
Timeline
Customer Service/Sales/Data Entry
FOREVER IN ART
01.2025 - Current
Customer Service/Sales
DNA GARDENS
04.2024 - 12.2024
Administrative Assistant/Floral Designer
Pampas Gal
03.2023 - 05.2023
Customer Service/Production Worker
JACK59 Inc.
08.2022 - 02.2023
High School Diploma -
ARCHBISHOP MACDONALD HIGH SCHOOL
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