Kasia Gawron
Killaloe
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
19
19
years of professional experience
6
6
years of post-secondary education
1
1
Language
Work History
Front Office Manager
Lakeside Hotel
2018.02 - Current
- Guest relations, handling complains and specific guest requests
- Answer and direct incoming calls
- Building relations with leisure guest, corporates and third party companies
- Staff trainings
- Managing invoices, city ledgers
- Staff rosters
- Upselling
- Daily supervision of both reception and housekeeping departments
- Complete weekly business forecast reports and guest review report
- Managing groups reservations
- Enforce rules and policies of the hotel
- Troubleshoot emergencies
- Monitor stock and order office supplies
- Prepare and monitor office budget
- Loading and creating new packages in booking systems
Duty Manager
Lakeside Hotel
2015.07 - 2018.02
- Handling customer and employee issues
- Overseeing operations, including maintenance, cleanliness and efficiency
- Ensuring that security and safety regulations are met
- Keep track of monthly, quarterly and yearly goals
- Work with management to assess and improve processes and policies
- Monitor and report on revenue and cash flow
- Uphold and enforce company policies
- Train new hires
- Address employee complaints or performance issues as needed
- Schedule shifts
- Help management create the department’s budget
- Schedule regular maintenance and cleaning of facilities
Restaurant Manager
Café Noir Limerick
2011.11 - 2015.07
- Budget managing
- Social media,
- Rostering, payroll managing
- Ensure excellent customer service and company standards are delivered
- Guest relations
- Department trainer
- Health & Safety rep
- First Aider
- Stock control
- Stock ordering
- Responsible for all cash
- Won Gold Medal Award for Best Coffee Shop in 2013
Freelance Interpreter
Wordperfect
2011.06 - 2011.11
- Working as a, for Word Perfect
- Provide interpretation service in Courts, Grada Stations, Hospitals & Schools
F &B Assistant Manager/Duty Manager
Strand Hotel Limerick
2008.10 - 2011.11
- Budget managing
- Looking after all department as Duty Manager
- Rostering, payroll managing
- Ensure excellent customer service and company standards are delivered
- Guest relations
- Department trainer
- Health & Safety rep
- First Aider
- Stock control
- Stock ordering
- Responsible for all cash
Interpreter
Lionbridge
2010.10 - 2011.01
- Provide interpretation service in Courts, Grada Stations and Hospitals
F&B Supervisor
Hilton Hotel
Limerick
2008.02 - 2008.10
- Working on micros
- Rostering
- Ensure excellent customer service and company standards are delivered
- Guest relations
- Department trainer
- Health & Safety rep
- First Aider
- Stock control
- Stock ordering
- Responsible for all cash
F&B Operative
Hilton Hotel
Limerick
2007.04 - 2008.01
- Working in River Restaurant, Terrace Café and Terrace Bar
- Serving customers on tables
- Working on the till(micros)
- Taking orders
- Serving meals
- General cleaning duties
Waitress
Browns Cafe" Brown Thomas
2006.03 - 2007.04
- Working on the till
- Selling
- Serving customers on tables
- Taking orders
- Preparing dishes
- Serving meals
- General cleaning duties
Dell Computers Raheen
Limerick
2006.03 - 2006.10
- Working as a part of team on assembly line.
Marketing Consultant
A.P.T
2004.05 - 2004.12
- Work Service” Legnica
- Recruiting employees,
- Signing contracts with employees
- Answering phones from customers
- Working on Microsoft Office
- Attending on meetings
- Arrangement documents
- Fillings documents
- Arrangements reports
- Co-operate with customers and co-workers
Education
Business Management
2004.09 - 2007.06
undefined
2000.09 - 2004.05
Accomplishments
- Train the trainer
- The Responsible Serving of Alcohol Programme
- Health & Safety trainer
- First Aider
- First impression make a different
- Basic Food & Hygienic
- Time-point training
- Full driving license
- Interpeter training
- Social media marketing
- Handling customer complaints
- Classic Eyelash Extensions Application
- Eyebrow & Eyelash treatment with facial waxing
Timeline
Front Office Manager - Lakeside Hotel
2018.02 - Current
Duty Manager - Lakeside Hotel
2015.07 - 2018.02
Restaurant Manager - Café Noir Limerick
2011.11 - 2015.07
Freelance Interpreter - Wordperfect
2011.06 - 2011.11
Interpreter - Lionbridge
2010.10 - 2011.01
F &B Assistant Manager/Duty Manager - Strand Hotel Limerick
2008.10 - 2011.11
F&B Supervisor - Hilton Hotel
2008.02 - 2008.10
F&B Operative - Hilton Hotel
2007.04 - 2008.01
Waitress - Browns Cafe" Brown Thomas
2006.03 - 2007.04
- Dell Computers Raheen
2006.03 - 2006.10
The Polish Open University - , Business Management
2004.09 - 2007.06
Marketing Consultant - A.P.T
2004.05 - 2004.12
Stanislaw Wyspianski General Education - ,
2000.09 - 2004.05