Summary
Overview
Work History
Education
Accomplishments
Timeline
Kasia Gawron

Kasia Gawron

Killaloe

Summary

Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

19
19
years of professional experience
6
6
years of post-secondary education
1
1
Language

Work History

Front Office Manager

Lakeside Hotel
02.2018 - Current
  • Guest relations, handling complains and specific guest requests
  • Answer and direct incoming calls
  • Building relations with leisure guest, corporates and third party companies
  • Staff trainings
  • Managing invoices, city ledgers
  • Staff rosters
  • Upselling
  • Daily supervision of both reception and housekeeping departments
  • Complete weekly business forecast reports and guest review report
  • Managing groups reservations
  • Enforce rules and policies of the hotel
  • Troubleshoot emergencies
  • Monitor stock and order office supplies
  • Prepare and monitor office budget
  • Loading and creating new packages in booking systems

Duty Manager

Lakeside Hotel
07.2015 - 02.2018
  • Handling customer and employee issues
  • Overseeing operations, including maintenance, cleanliness and efficiency
  • Ensuring that security and safety regulations are met
  • Keep track of monthly, quarterly and yearly goals
  • Work with management to assess and improve processes and policies
  • Monitor and report on revenue and cash flow
  • Uphold and enforce company policies
  • Train new hires
  • Address employee complaints or performance issues as needed
  • Schedule shifts
  • Help management create the department’s budget
  • Schedule regular maintenance and cleaning of facilities

Restaurant Manager

Café Noir Limerick
11.2011 - 07.2015
  • Budget managing
  • Social media,
  • Rostering, payroll managing
  • Ensure excellent customer service and company standards are delivered
  • Guest relations
  • Department trainer
  • Health & Safety rep
  • First Aider
  • Stock control
  • Stock ordering
  • Responsible for all cash
  • Won Gold Medal Award for Best Coffee Shop in 2013

Freelance Interpreter

Wordperfect
06.2011 - 11.2011
  • Working as a, for Word Perfect
  • Provide interpretation service in Courts, Grada Stations, Hospitals & Schools

F &B Assistant Manager/Duty Manager

Strand Hotel Limerick
10.2008 - 11.2011
  • Budget managing
  • Looking after all department as Duty Manager
  • Rostering, payroll managing
  • Ensure excellent customer service and company standards are delivered
  • Guest relations
  • Department trainer
  • Health & Safety rep
  • First Aider
  • Stock control
  • Stock ordering
  • Responsible for all cash

Interpreter

Lionbridge
10.2010 - 01.2011
  • Provide interpretation service in Courts, Grada Stations and Hospitals

F&B Supervisor

Hilton Hotel
Limerick
02.2008 - 10.2008
  • Working on micros
  • Rostering
  • Ensure excellent customer service and company standards are delivered
  • Guest relations
  • Department trainer
  • Health & Safety rep
  • First Aider
  • Stock control
  • Stock ordering
  • Responsible for all cash

F&B Operative

Hilton Hotel
Limerick
04.2007 - 01.2008
  • Working in River Restaurant, Terrace Café and Terrace Bar
  • Serving customers on tables
  • Working on the till(micros)
  • Taking orders
  • Serving meals
  • General cleaning duties

Waitress

Browns Cafe" Brown Thomas
03.2006 - 04.2007
  • Working on the till
  • Selling
  • Serving customers on tables
  • Taking orders
  • Preparing dishes
  • Serving meals
  • General cleaning duties

Dell Computers Raheen
Limerick
03.2006 - 10.2006
  • Working as a part of team on assembly line.

Marketing Consultant

A.P.T
05.2004 - 12.2004
  • Work Service” Legnica
  • Recruiting employees,
  • Signing contracts with employees
  • Answering phones from customers
  • Working on Microsoft Office
  • Attending on meetings
  • Arrangement documents
  • Fillings documents
  • Arrangements reports
  • Co-operate with customers and co-workers

Education

Business Management

The Polish Open University
09.2004 - 06.2007

undefined

Stanislaw Wyspianski General Education
09.2000 - 05.2004

Accomplishments

  • Train the trainer
  • The Responsible Serving of Alcohol Programme
  • Health & Safety trainer
  • First Aider
  • First impression make a different
  • Basic Food & Hygienic
  • Time-point training
  • Full driving license
  • Interpeter training
  • Social media marketing
  • Handling customer complaints
  • Classic Eyelash Extensions Application
  • Eyebrow & Eyelash treatment with facial waxing

Timeline

Front Office Manager - Lakeside Hotel
02.2018 - Current
Duty Manager - Lakeside Hotel
07.2015 - 02.2018
Restaurant Manager - Café Noir Limerick
11.2011 - 07.2015
Freelance Interpreter - Wordperfect
06.2011 - 11.2011
Interpreter - Lionbridge
10.2010 - 01.2011
F &B Assistant Manager/Duty Manager - Strand Hotel Limerick
10.2008 - 11.2011
F&B Supervisor - Hilton Hotel
02.2008 - 10.2008
F&B Operative - Hilton Hotel
04.2007 - 01.2008
Waitress - Browns Cafe" Brown Thomas
03.2006 - 04.2007
- Dell Computers Raheen
03.2006 - 10.2006
The Polish Open University - , Business Management
09.2004 - 06.2007
Marketing Consultant - A.P.T
05.2004 - 12.2004
Stanislaw Wyspianski General Education - ,
09.2000 - 05.2004

Similar Profiles

CREATE PROFILE
Kasia Gawron