KARUNASHREE B

• Developed and maintained CI/CD pipelines using GitHub Actions, improving deployment efficiency by 30%.
• Automated infrastructure provisioning with Terraform, reducing manual effort.
• Implemented automated patching for EC2 instances, enhancing security and minimizing downtime.
• Monitored cloud infrastructure using Dynatrace and CloudWatch, improving incident response time.
• Contributed to application migrations to AWS, ensuring minimal downtime and data loss.
• Worked closely with DevOps and development teams to improve collaboration and streamline workflows.
• Optimized Kubernetes pod performance through proactive restarts and troubleshooting.

Azure Migration – MyRiwal Application

Role: Migration Team Member

• Successfully transitioned the MyRiwal Application from a private cloud to Azure, reducing infrastructure costs by 20% and improving scalability and performance by 25%.
• Configured and deployed application and SQL virtual machines (VMs) in Azure, ensuring optimal performance and security.
• Conducted CIS Benchmark assessments, achieving 92% compliance and strengthening security posture across the environment.
• Developed High-Level Design (HLD) and Low-Level Design (LLD) documentation, facilitating smooth migration planning and execution.

Lead Quality Analyst – Shell Cards Project

• Led scalability and performance planning for Identity and Access Management (IAM) solutions.
• Reviewed and optimized IAM processes, including provisioning, deprovisioning, and re-certifications, ensuring alignment with industry best practices.
• Provided guidance and support for Active Directory (AD) user account management and SSO implementation.
• Led initiatives for reporting and confidential data control across on-premise file shares, Microsoft Office 365, Azure AD, and Active Directory.
• Conducted internal audits on Active Directory controls, improving compliance and governance.

• Generated monthly metric reports, interpreted results and developed processes and solutions
• Developed systematic methodology for communicating results to team and facilitating feedback and response
• Troubleshooting BT product faults
• UK customers call regarding broadband, telephone and BT TV faults
• Troubleshooting and resolving the faults

• Monitored servers and infrastructure, identifying and escalating issues for quick resolution.
• Managed and troubleshot SharePoint Online configurations.
• Helped screen and assess graduates for hiring.
• Analyzed problems and implemented solutions using critical thinking.
• Handled customer support cases from start to finish, ensuring timely resolution.
• Coordinated onsite engineer visits and part replacements based on issue priority.