Summary
Overview
Work History
Education
Skills
Personal Information
Certification
Timeline
Generic
KARTHIK RAJ MOGAN

KARTHIK RAJ MOGAN

SINGAPORE

Summary

With over three years of IT experience, I have developed a strong foundation in managing hardware, networking, and software systems. My expertise in service management, troubleshooting, and process improvement aligns well with the responsibilities outlined for this role.

In my previous experience, I have successfully led continuous improvement (CI) initiatives to enhance operational efficiency and streamline workflows. I am adept at server rack installation, hardware troubleshooting, and network issue resolution, ensuring minimal downtime and operational stability. My ability to adapt quickly to emerging technologies allows me to implement innovative solutions that drive efficiency and reliability. Additionally, I am familiar with data center safety, security protocols, and change management procedures, ensuring compliance with industry standards.

I am eager to bring my technical skills, problem-solving abilities, and commitment to excellence to your team. I welcome the opportunity to discuss how my expertise can contribute to the success of your organization.

Overview

4
4
years of professional experience
1
1
Certification

Work History

SYSTEM ENGINEER

NETWORK ARCHITECTS.
01.2023 - Current
  • Vendor for government & private agencies
  • Provide L1 to L3 support services (hardware replacement, network, server/storage setup, FW/driver upgrade, diagnosis of logs and provide consultation)
  • Upgrading of RHEL from version 6 to 7
  • Engage in handling procurement and inventory
  • Work independently and as team player in resolving issue
  • Perform preventive maintenance for ongoing contracts
  • CCTV system maintenance and servicing for SPH & SPC Transcom
  • Migration of MS SQL database to Cloud Database using SQL Azure act as a 'Hybrid Cloud' setup for E-Pro Solutions software house
  • Using PAAS cloud service from Microsoft Azure
  • Setup HA firewalls for client at Selarang Prison and Monitoring Tools (SolarWinds, Palo Alto), NPM analysis for performance & health
  • Setup, Migrate and Extend intranet network connections within the SAFRA branches
  • (Cisco ASA, F5 LB, Captive Portal, Virtualization setup for new servers)
  • Analyzing Syslog from servers to provide solutions and maintenance to clients that reported faults in their system
  • Perform on-site technical troubleshoot in Singapore DC (Equinix, KDC, NTT, PDG, etc.)
  • Perform all stages from L1 - L3 in diagnosing network & system issues and provide solutions
  • Setup storage/ server (HP/ Dell/ IBM/ NetApp, Isilon/ Blades/ Tape Library/ 3PAR)
  • Upgrade clients standalone AP firmware using FTP(FileZilla) and clustered AP using their WLC Controller

DESKTOP ENGINEER

NCS
06.2022 - 12.2022
  • Provide IT onsite support and service delivery to end users in relation to computer hardware, software, printer, and network
  • Perform new PC/Printer deployment, tech- refresh and decommission
  • Operate and administrate patch management and software distribution
  • Maintain and update IT related document to ensure up-to-date processes as well as technical content
  • Perform actions on Active Directory for students and teachers for new intakes and graduated students at Whitley Secondary School, Bishan
  • Manage Network Security using ClearPass to prevent unauthorized access into a certain dedicated network
  • Install and configure MobileGuardian for students' iPad & Chromebook accordingly as per SSOE Standards of Educations

SOFTWARE DEVELOPER

CELESTICA
10.2020 - 03.2022
  • Support in upgrading PCs Windows Server / Windows 10 specification
  • Follow IT procedures ethic setting up desktops and workplace
  • Assist in configuring faulty PC, laptops and document the findings
  • Handling data from server and perform analytics and documentation using Arcstone Software and MS SQL
  • Convert the data into Excel format for email reporting automation purposes
  • Creating documentation for the system
  • Direct report to the Managers on the progress of the project
  • Deployed and implemented ELL & Spare Part on localhost server and focusing on deliverable & continuous improvement (CI) of the system
  • Support Engineer on Social Distancing Project and configure the hardware devices of all employees
  • Implementation of Network Vulnerability (HP Aruba) for blockage of unauthorized devices
  • Monitor the network for anomalies thus alerting and preventing user access
  • Setting up alerts and notifications to IT managers using Email (SMTP) and backup files and reports using FTP(FileZilla) to on-premises servers for documentation
  • Develop a new web-based system for Spare Part for a better control of the inventory and parts tracking
  • Create a web-based system for Equipment Loan List (ELL) of HP & Celestica properties to track and manage at ease
  • Setup web application such as Apache XAMPP, FileZilla to develop in-house web-based applications for a robust production report into dedicated Application server

Education

DEGREE - SOFTWARE ENGINEERING

SOUTHERN UNIVERSITY COLLEGE
12.2020

DIPLOMA - INFORMATION SECURITY

UNGKU OMAR POLYTECHNIC
04.2017

Skills

  • Windows
  • Firewall
  • VMware
  • ESXi
  • SolarWinds
  • OSPF
  • Cloud Management
  • Interpersonal Skills
  • Excellent Communication
  • Active Directory Management
  • Cloud Database Migration
  • Web-Based System Development
  • Microsoft Azure PAAS
  • Syslog Analysis
  • HA Firewall Configuration
  • Cisco
  • Wireless
  • MPLS
  • BGP
  • Network Systems Installation
  • Network Security Oversight
  • Critical Thinking
  • Storage/Server Setup
  • Network Access Control
  • SQL Azure
  • Windows Server Administration
  • Firmware Updating
  • NPM Analysis
  • Network Vulnerability Assessment

Personal Information

  • Date of Birth: 05/01/96
  • Nationality: Malaysian
  • Marital Status: Single

Certification

  • AZ104 Microsoft Certified: Azure Administrator Associate
  • CCNA 200-301 (Routing & Switching)
  • ITIL v4
  • Seagate Certified Solutions Professional
  • Seagate Certified Solutions Engineer
  • Seagate Certified Field Engineer
  • Veritas Backup Exec Certified Technologist
  • Computer Servicing and Maintenance
  • Zoom Technical Sales Associate
  • PADI Advanced Scuba Diving

Timeline

SYSTEM ENGINEER

NETWORK ARCHITECTS.
01.2023 - Current

DESKTOP ENGINEER

NCS
06.2022 - 12.2022

SOFTWARE DEVELOPER

CELESTICA
10.2020 - 03.2022

DEGREE - SOFTWARE ENGINEERING

SOUTHERN UNIVERSITY COLLEGE

DIPLOMA - INFORMATION SECURITY

UNGKU OMAR POLYTECHNIC

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