Karolina Wieteska

• Monitored Meta Novi Financials and Facebook P2P payment platform customers` accounts and transactions for indications of fraud risk involving account compromise, stolen financials, collusion activity, exiting activity, fake identities and fake documents and more
• Conducted multiple project works involving process and product improvements such as:

a. Terms of Service Workstream (tactical lead) - Embracing Ambiguity; b. HVBMC Project for high value business manager compromise on Facebook ads conducting deep dive and detailed root cause analyses on compromise events, leaks and losses and providing fraud rules and detection improvements based on findings (Embracing Ambiguity, Improving Systems, ads fraud);

c. Engagement Team: organizing themed internal both virtual and in-person events and activities (Building Inclusion, Communicating Effectively, Partnering)

d. supported Facebook P2P payment platform reviews and WhatsApp Brazil payments

• Evaluated customer documents to identify and prevent fraudulent activities
• Tracked fraud cases and monitored trends to develop strategies for prevention
• Performed risk assessments to determine level of fraud risk and prioritize investigations
• Collaborated with team members, higher management and cross functional teams to discuss fraud trends and brainstorm methods to combat them

• Holistic reviews by assessing and analysing 4 pillars: identity, intent, business model and financial stability of merchants in Business Seller segment
• Balanced approach of risk assessment and merchant experience with in-depth understanding of merchant’s business to provide proactive education while balancing and mitigating potential company loss and merchant revenue growth
• Monitored accounts for indications of risk assessment with merchant growth potential
• Multitasking range: fraud and credit risk queue leads, appeals, internal escalations and merchants’ emails; dismissing or limiting decisions, placing and managing reserves and collaterals
• Identified and reported fraud trends and suspicious activity detected
• Assessed credit risk by analysing financial stability, credit reports, company house data, KYB documents and any other relevant business information to understand credit stability
• Delivered coaching sessions, side by sides and mentoring
• Served as credible partner making sound decisions
• Managed Wellness and Engagement Team
• Performed to all departmental KPIs and targets ensuring high level of quality and expertise of work

• Conducted review and investigation of internal fraud escalations ensuring all departmental policies, procedures, securities and quality guidelines were maintained and fraud expertise provided
• Applied strong knowledge and extensive fraud experience in daily tasks under minimal supervision and guidance while practicing own judgement, making logical decisions under unclear circumstances with attention to details while resolving complex issues and managing confidential information
• Handled multiple tasks in fast-paced environment ensuring high productivity and efficiency in order to leverage departmental SLAs and meet tight deadlines
• Supported the internal mentoring team in coaching to the business
• Provided support for Leadership, completed any ad-hoc and off-line requests, task delegations and prioritization requests
• Completed a full upskill to ICA Customer Service skillset to become dual-skillset ICA Specialist actively resolving escalations in both areas simultaneously
• As an internal Task Scheduling team member coordinated and managed daily tasks and controlled SLAs and incoming volumes, reported, forecasted and adjusted workload
• Completed side-by-side and shadowing sessions for shareholders and peers; supported internship programs
• Protected and promoted departmental brand during meetings, coaching sessions, mentoring

• Conducted buyer and seller fraud leads review and risk assessment for restriction or dismissal decision
• Contacted account holders to verify activity and mitigate losses (spoof, collusion, buyer abuse, seller fraud, stolen ID, stolen financial, AML, high ASP and others)
• Monitored cases and reports to identify trends and MOs
• Resolved wide range of internal fraud review escalations, stolen financials claims, gambling reviews
• Resolved imitations appeals: review of account activity and legitimacy of documentation