Karolina Matuszewska
Dublin,Ireland
Summary
Detail-oriented administrative professional with experience supporting high-volume operational environments, coordinating cross-functional teams, and delivering data-driven insights. Proven ability to manage stakeholder communication, track performance metrics, and contribute to process improvements. Currently working within Bus Éireann’s Travel Information team, with exposure to infrastructure coordination, reporting, and stakeholder engagement.
Overview
3
3
years of professional experience
4
4
years of post-secondary education
Work history
Travel Information Administrator
Bus Eireann
10.2025 - Current
- Supported the coordination of travel information updates, ensuring materials are delivered and displayed correctly
- Assisted in planning updates for bus stop infrastructure by collaborating with internal teams and external stakeholders.
- Took ownership of assigned administrative processes, ensuring completion to a high standard and within deadlines.
- Contributed to the continuous improvement of administrative processes and information workflows
Administrator
Maples Group
03.2024 - 08.2025
- Managed high-volume, client-facing inboxes, ensuring prompt resolution of queries and escalation of complex issues
- Developed excel-based tracking tools and dashboards to monitor performance metrics and identify trends
- Acted as a key liaison between compliance teams, trust officers, and senior management to streamline communication
- Identified and implemented process improvements to enhance workflow efficiency and service delivery
Risk Teammate
Ebay
06.2023 - 02.2024
- Conducted risk assessments on user accounts, applying policy frameworks to ensure compliance and platform integrity
- Collaborated with cross-functional teams to implement and improve trust and safety processes
- Maintained high accuracy and productivity in a KPI-driven environment
Education
Bachelor of Business Administration -
Trinity College Dublin
Dublin 09.2019 - 06.2023
Skills
- Stakeholder Communication & Coordination
- Data Analysis & Reporting
- Process Improvement
- Administrative & Operational Support
- Attention to Detail
- Problem Solving
- Adaptability & Team Collaboration
Timeline
Travel Information Administrator
Bus Eireann
10.2025 - Current
Administrator
Maples Group
03.2024 - 08.2025
Risk Teammate
Ebay
06.2023 - 02.2024
Bachelor of Business Administration -
Trinity College Dublin
09.2019 - 06.2023