Karolina Kubik
Clondalkin,Dublin
Summary
Dynamic Compliance Analyst with a proven track record at Jetonbank, excelling in KYC/KYB due diligence and compliance monitoring. Adept at collaborating with cross-functional teams, I leverage strong analytical skills and effective communication to enhance compliance processes and mitigate risks, ensuring adherence to industry regulations while fostering a culture of compliance.
Overview
11
11
years of professional experience
8
8
Certifications
Work History
Compliance Analyst - Onboarding
Diva Design & Software Limited (project: Jetonbank)
Dublin, Ireland
10.2025 - 03.2026
- Performed through "Know Your Business" (KYB) due diligence to verify client identities, assess risk profiles, and prevent financial crime.
- Collected, reviewed, and validated client and entity submitted documents to ensure compliance with regulations.
- Reviewed compliance policies to ensure alignment with industry regulations.
- Supported the implementation of compliance monitoring tools and systems.
- Investigated and resolved complex cases, identifying potential red flags and suspicious activity, and prepared detailed reports for senior management.
- Collaborated with teams (KAM, Fraud, AML teams) to streamline compliance reporting processes.
- Analysed regulatory changes and updated internal procedures accordingly with the approval of the MLRO and the Management.
- Communicated compliance requirements clearly to various departments..
- Developed training materials for compliance education programs by drafting full approval and conditional approval comments for key account managers.
- Presented weekly compliance reports using data extracted from compliance onboarding Employed Excel to create and maintain spreadsheets for data management. sheet in Created presentations using PowerPoint for compliance training. format.
- Utilized Zendesk for customer support management and ticketing.
- Employed Sumsub for client identity verification processes.
- Plato
- Administered Jeton platform for financial transactions and account management.
- Applied Linear for task management and project tracking.
- Excel
- PowerPoint
- Managed files on Google Drive for team collaboration and document sharing.
- Conducted virtual meetings via Google Meetings for team discussions.
Customer Support Agent & KYC Analyst
Diva Design & Software Limited (project: Jeton)
Dublin, Ireland
09.2025 - 10.2025
- Assisted customers with inquiries via phone and email, ensuring prompt and accurate responses.
- Resolved product issues by troubleshooting and providing effective solutions.
- Collaborated with team members to improve customer service processes.
- Educated customers on product features and usage guidelines.
- Maintained knowledge of company products and services for effective support.
- Utilized Polish, English, and German to communicate effectively with clients.
- Escalated complex issues to higher-level support teams.
- Provided management with insights on customer trends and concerns, contributing to strategic decision-making.
- Informed Fraud and AML teams about potentially fraudulent users for further action.
Retail Assistant
Penneys
Dublin, Ireland
11.2024 - 12.2024
- Experience in providing support for morning delivery operations.
- Enhancing the presentation of displays while managing the tasks of clearing and restoration.
- Duties related to the changing facilities and facilitating customer service.
- Competent in point-of-sale environments and proficient in overseeing considerable cash handling activities.
- Bringing out new assortments onto the sales floor.
- Administering the withdrawal and replenishment of stock materials.
- Insight into storage and retrieval processes.
Internship
Ministry of Foreign Affairs of the Republic of Poland
Warsaw, Poland
07.2023 - 09.2023
- Getting acquainted with Order No. 8 of the Director of Foreign Affairs regarding the professional development and raising the professional qualifications of MFA employees.
- Getting to know information about various areas of AD Directorate.
- Participation in planning meeting with the Office of the Head of the Foreign Service representatives - preparation of MFA candidates to participate in recruitment procedures for international organisations.
- Assisting in the 'Successful CV & Cover Letter' workshop training for candidates, applying to international organisations via MS TEAMS.
- Preparing recruitments for foreign training courses offered by the European Security & Defence College (ESDC) and other organisations for publication on the Intranet of the MFA.
- Familiarisation with the functioning of the e-learning platform of the MFA and implementation of selected training courses.
- Familiarisation with the recruitment procedure for long-term internships at the EC National Experts in Professional Training (NEPT). Statistics of Poles' participation in the programme. Formal evaluation of candidates submitted by ministries.
- Familiarisation with the implementation of occupational health and safety training for MFA employees. Observation of training for people managing employees.
- Familiarisation with the procedures for handling applications for foreign training, costs calculation, and issuing contract to improve the professional qualifications of MFA employees.
- Creating database and training management in the Sharepoint platform.
- Preparation for foreign study trips to renowned centres - preparation of e-mail correspondence regarding the organisational issues (Lauterpacht Center, University of Cambridge, Oxford University).
- Preparation of an introductory seminar and organisation of the stay of a German exchange official as part of the exchange of diplomats programme.
- Script preparation for the diploma ceremony for trainees who have completed the education cycle at AD (in cooperation with the Division of Diplomatic and Consular Training - WADK).
- Preparation of documents for archivisation - Archiving each document based on their type.
- Calculating the average rating of trainers of the specific training courses for the MFA staff- then entering data into Sharepoint platform.
- Assisting in gathering academic primary and secondary sources on 'Diplomatic Challenges of the 21st Century' research.
- Translation and proof-reading of diplomatic notes.
Internship - Teacher Assistant
Scoil Mhuire
Clondalkin
02.2016 - 06.2016
- Student care.
- Help with homework.
- Checking and correcting homework.
- Checking attendance.
- Assistance in operating technical devices in classrooms.
- Print and scan documents.
- Editing reports on students' grades and achievements for parents/legal guardians.
- Caring for students during breaks.
- Help in organising school events.
Internship - Nursing Assistant
Maryfield Nursing Home
Chapelizod
08.2015 - 01.2016
- Assisting at the reception.
- Customer service.
- Organisation of activities and attractions (events) for patients.
- Acquiring the skill of blood drawing.
- Assisting with the mobility of patients who used wheelchairs.
- Helped with report creation while gaining skills in accurately detailing the patient's conditions and requirements professionally.
- Developing proficiency in correctly completing reports and charts.
- Measuring and then documenting patients' blood pressure.
- Administering meals to patients who cannot function independently.
Education
MASTER OF ARTS - American Studies
Ruprecht-Karls-Universität Heidelberg
Heidelberg, Germany09-2024
LEVEL 5 ASSOCIATE DIPLOMA - People Management | Human Resources
Chartered Institute of Personnel and Development
Online, United Kingdom06-2024
BACHELOR OF ARTS - ENGLISH STUDIES
Uniwersytet Wrocławski
Wroclaw, Poland07-2021
LEAVING CERTIFICATE -
Coláiste Bríde Presentation Secondary School
Clondalkin, Ireland08-2018
SECONDARY SCHOOL -
St. Killian's Community School
Bray, Ireland12-2013
Skills
- KYC/KYB Analyst
- Compliance monitoring
- Compliance analysis
- Due Diligence
- Document review
- Legal research
- Data verification
- Microsoft Office
- Research proficiency
- Online Sourcing
- Analytical skills
- Critical thinking
- Multilingual proficiency
Hobbies and Interests
- Gym
- Runner
- Violin player
- Reader: Current affairs, thrillers, fiction, sci-fi, classics
- Hiking/hillwalking
- Travelling
Languages
Polish - Native
English - C1
German - B1
Personal Information
Date of Birth: 04/10/99
Cipd Membership
Associate
Certification
IELTS 7.0
Timeline
Compliance Analyst - Onboarding
Diva Design & Software Limited (project: Jetonbank)
10.2025 - 03.2026
Customer Support Agent & KYC Analyst
Diva Design & Software Limited (project: Jeton)
09.2025 - 10.2025
Retail Assistant
Penneys
11.2024 - 12.2024
Internship
Ministry of Foreign Affairs of the Republic of Poland
07.2023 - 09.2023
Internship - Teacher Assistant
Scoil Mhuire
02.2016 - 06.2016
Internship - Nursing Assistant
Maryfield Nursing Home
08.2015 - 01.2016
MASTER OF ARTS - American Studies
Ruprecht-Karls-Universität Heidelberg
LEVEL 5 ASSOCIATE DIPLOMA - People Management | Human Resources
Chartered Institute of Personnel and Development
BACHELOR OF ARTS - ENGLISH STUDIES
Uniwersytet Wrocławski
LEAVING CERTIFICATE -
Coláiste Bríde Presentation Secondary School
SECONDARY SCHOOL -
St. Killian's Community School