Karolina Jasiūtė
Dublin,Ireland
Summary
I am Karolina and I recently relocated back to Dublin. I spend last two years in Barcelona. I love traveling and experiencing new cultures. I truly enjoy working with people. I am enthusiastic about the opportunity to bring my unique talents. I am committed to providing exceptional customer service and am eager to contribute to your team's success.
Overview
4
4
Languages
14
14
years of professional experience
Work history
Customer service representative
Mercedes-Benz, Dublin, Ireland
DUBLIN, Ireland
2026.02 - Current
- Provide professional customer service by handling enquiries, resolving issues, and ensuring a positive customer experience.
- Conduct outbound calls to promote products and services, identify sales opportunities, and build strong customer relationships.
- Schedule appointments, manage customer bookings through CRM systems, and support the sales process.
English teacher
Private Classes
Barcelona
2023.01 - 2025.01
- Provide one-on-one support tailored to each child’s age and developmental stage, promoting literacy, numeracy, communication, and creativity through engaging, play-based activities.
- Support children’s emotional, social, and cognitive development while encouraging positive behaviour, confidence, and independence in a safe and nurturing environment.
- Monitor progress, adapt teaching methods to individual needs, communicate regularly with parents, and foster respect, kindness, and a love for learning.
Customer Service Specialist
Yara International
Vilnius
2022.01 - 2023.01
- Coordinate end-to-end logistics operations, ensuring timely order fulfilment and high customer service standards.
- Manage customer orders, liaising with transport providers, warehouses, and suppliers to coordinate deliveries and resolve operational issues.
- Monitor inventory levels and collaborate with production, sales, and finance teams to ensure efficient order processing and accurate billing.
- Prepare and maintain shipping documentation, including invoices, delivery notes, and transport records for domestic and international shipments.
- Track shipment performance, optimize delivery processes, and manage customer enquiries, complaints, and returns professionally..
Administrator/Customer service
Private Agriculture Company
Vilnius
2019.01 - 2022.01
- Oversee daily administrative operations, managing correspondence, documentation, and filing systems to ensure efficient office activities.
- Support finance, procurement, and logistics by processing invoices, purchase orders, material orders, and inventory records.
- Coordinate communication between management, clients, suppliers, and field staff while providing professional customer support.
- Prepare reports, spreadsheets, presentations, and maintain accurate databases and company records.
- Organise schedules, meetings, and travel arrangements while ensuring compliance with company policies and health & safety standards.
Assistant Manager
Starbucks
Dublin
2015.01 - 2017.01
- Support the Store Manager in overseeing daily operations, ensuring efficient workflows and compliance with Starbucks standards.
- Supervise, train, and motivate staff to deliver excellent customer service and achieve performance targets.
- Manage inventory, stock control, scheduling, payroll support, and store administration.
- Handle customer enquiries and complaints professionally while supporting sales and promotional initiatives.
- Monitor sales performance, foster a positive team environment, and manage store operations in the manager's absence.
Supervisor
Berkley Hotel
2013.01 - 2015.01
- Supervise daily accommodation and housekeeping operations, ensuring high standards of cleanliness, guest satisfaction, and compliance with hotel policies.
- Coordinate, train, and support housekeeping staff while monitoring performance and scheduling shifts.
- Conduct room and facility inspections, maintaining quality standards and addressing maintenance requirements.
- Handle guest enquiries and complaints professionally, working closely with front desk and maintenance teams to ensure excellent service.
- Maintain occupancy, inventory, and departmental records while monitoring performance and implementing health, safety, and hygiene standards.
Education
Bachelor - Marketing and Event Management
Dublin Business School
Dublin, LeinsterSkills
- Management Skills
- Creativity
- Digital Marketing
- Negotiation
- Critical Thinking
- Leadership
- Conflict resolution
- Multitasking
- Empathy / Patience
- Building long-term client relationships
LANGUAGE
English
Lithuanian
Russian
Spanish
Timeline
Customer service representative
Mercedes-Benz, Dublin, Ireland
2026.02 - Current
English teacher
Private Classes
2023.01 - 2025.01
Customer Service Specialist
Yara International
2022.01 - 2023.01
Administrator/Customer service
Private Agriculture Company
2019.01 - 2022.01
Assistant Manager
Starbucks
2015.01 - 2017.01
Supervisor
Berkley Hotel
2013.01 - 2015.01
Bachelor - Marketing and Event Management
Dublin Business School