Karina Nealon
Tralee
Summary
Detail-focused Assistant brings hands-on approach and amazing energy to meet task-based needs. Reliable, quick-paced and team-oriented nature streamlines background operations. Focused comprehension to accomplish projects and multi-task to meet concurrent deadlines and expectations. Efficient Cashier Manager known for productivity and ability to complete tasks swiftly. Skilled in inventory management, customer service, and financial transactions handling. Excel at communication, problem-solving, and leadership, ensuring smooth operations in fast-paced environments. Efficient Cashier Manager with relevant experience in managing cash handling procedures, coordinating cashier assignments and improving store operations. Strengths include strong leadership abilities, inventory management skills and customer service expertise.
Overview
22
22
years of professional experience
Work History
Assistant
Brolog Limited Byran's Spar Caherslee
Tralee
08.2024 - Current
- Operated cash register to process payments from customers accurately and efficiently.
- Greeted customers, identified their needs and provided assistance with product selection.
- Utilized promotional materials such as signs and banners to draw attention to special offers or new products.
- Adhered to all safety regulations when handling hazardous materials such as chemicals or sharp objects.
- Inspected merchandise for defects prior to display on sales floor or shipment to customers.
- Tracked shipments of incoming goods, ensuring timely delivery of orders placed by customers.
- Organized backroom storage areas for efficient retrieval of stock items during peak business times.
- Assisted in marketing activities designed to increase customer loyalty and promote sales growth.
- Conducted regular price checks on merchandise throughout the day to ensure accuracy of pricing information displayed on tags.
- Maintained cleanliness of store by sweeping floors, dusting surfaces, emptying trash cans and mopping spills.
- Initiated friendly conversation with customers to determine level of assistance required.
- Managed cash register operations using POS system and processed sales and returns.
- Set up page layouts for margins, columns and printing.
- Trained in-house users on advanced functionality of Excel and Microsoft Word.
Hair Salon Assistant
Russell Salon Limited
Tralee
03.2022 - 08.2024
- Maintained and monitored daily salon operations, including scheduling appointments and overseeing staff.
- Ensured compliance with all local and state regulations concerning sanitation, safety, and customer service.
- Provided excellent customer service to build clientele base and ensure repeat business.
- Resolved customer complaints in a timely manner to maintain high levels of satisfaction.
- Supervised front desk operations, enabling Clients to receive superior customer service.
- Handled guest complaints, maintaining positive dining experience for restaurant patrons.
- Worked with diverse customers to provide satisfactory cuts and styles appropriate to individual ages, tastes and style preferences.
- Opened salon to prepare for daily demands by setting up registers, counting totals and organizing all needed supplies.
- Supervised operations and planned work schedules for personal attendants, hairdressers and caddies.
Hair Salon Owner
Karina's hair Salon
Tralee
02.2014 - 09.2021
- Managed daily operations of the salon, including scheduling appointments, maintaining records, and ordering supplies.
- Developed unique hair styling techniques for customers to create a personalized look.
- Performed hairstyling services such as coloring, cutting, shampooing, conditioning and styling hair.
- Provided customer service and addressed customer complaints in a timely manner.
- Monitored financial performance of the salon by analyzing monthly reports to make necessary adjustments.
- Recruited new employees based on skill level, qualifications and customer service skills.
- Conducted regular staff meetings to discuss operational issues or changes in policies or procedures.
- Generated promotional materials such as flyers, brochures, coupons or discounts to attract new clients.
- Recruited, hired, evaluated and disciplined service staff members.
- Understood operations of each service area, helped during busy times and stayed current with work processes.
- Analyzed and recorded personnel and operational data and wrote activity reports.
Customer Service Manager
Argos
Tralee
02.2010 - 01.2014
- Developed and implemented strategies for providing excellent customer service experience.
- Monitored staff performance to ensure adherence to customer service standards.
- Created reports on customer feedback, complaints, and suggestions for management review.
- Collaborated with senior management team members in designing strategies that would improve overall quality of services offered by the organization.
- Maintained knowledge of company products and services to promptly resolve complaints and concerns.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Set clear expectations and helped employees pursue optimal paths for achieving each target.
- Conducted training and offered staff development opportunities to decrease process lags.
- Assisted customers with making payments or establishing payment plans to bring accounts current.
- Implemented quality control measures to uphold company standards.
Service Manager
Dunnes Stores NCR Tralee
Tralee
03.2003 - 10.2007
- Managed service staff to ensure customer satisfaction and compliance with company policies.
- Developed and maintained relationships with customers, vendors, and suppliers.
- Monitored service performance metrics to identify areas of improvement.
- Resolved customer complaints in a timely manner.
- Conducted regular team meetings to discuss customer feedback, process improvements, and operational objectives.
- Created detailed reports on service activities for senior management review.
- Identified opportunities to increase efficiency through automation or process re-engineering.
- Trained new employees on the use of customer relationship management software systems.
- Maintained accurate records of all service requests, including resolution times and costs incurred.
- Coordinated with other departments within the organization to ensure seamless delivery of services.
- Ensured compliance with applicable laws and regulations related to services provided.
- Assisted in the development of marketing campaigns targeted at increasing sales opportunities from existing clients.
- Oversaw daily operations of the service department, including scheduling and workflow management.
- Conducted regular training sessions for staff on new technologies and customer service best practices.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Implemented quality control measures to uphold company standards.
- Provided technical support to customers utilizing Microsoft products such as Windows, Office and Skype.
- Resolved customer issues relating to installation, configuration, customization and usage of Microsoft products.
- Developed user profiles, set up permissions and monitored system security for customers using Microsoft systems.
Education
Advanced Legal Secretary Diploma -
Pittman Training
Tralee10-2025
Leaving Cert -
Moyderwell
Tralee Skills
- Office Administration
- File Management
- Meeting Support
- Schedule and calendar management
- Product and service knowledge
- Document Preparation
- Calendar Management
- Email correspondence
- Administrative duties
- Documentation and filing
- Marketing assistance
- Product and service understanding
- Verbal and written communication
- Spreadsheet Software
- Computer Skills
Timeline
Assistant
Brolog Limited Byran's Spar Caherslee
08.2024 - Current
Hair Salon Assistant
Russell Salon Limited
03.2022 - 08.2024
Hair Salon Owner
Karina's hair Salon
02.2014 - 09.2021
Customer Service Manager
Argos
02.2010 - 01.2014
Service Manager
Dunnes Stores NCR Tralee
03.2003 - 10.2007
Advanced Legal Secretary Diploma -
Pittman Training
Leaving Cert -
Moyderwell
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