Karen Stefani Jacobo Ramirez
Dublin,Dublin
Summary
My background has been basically as an Administrative assistant, a results-oriented professional with more than 5 years of experience in customer service, logistics and administrative roles.
Proven track record of delivering exceptional customer experiences, efficiently resolving issues, and providing timely support.
Expert in cross-functional collaboration, order fulfilment, inventory management, and regulatory compliance assurance. Strong communication and problem-solving skills, complemented by a customer-focused approach. My experience includes optimising office operations, implementing cloud-based document management, and optimising logistics processes.
I recently obtained a Bachelor's Degree in Business (Honours) in International Business. Previously I got a certificate in Palliative Care Support by Further Education and Training Award. Complementing my studies I got a Bachelor's Degree in International Trade and Customs.
Skilled in analytical thinking, effective communication and adaptation to dynamic environments.
Overview
9
9
years of professional experience
5
5
years of post-secondary education
Work history
Healthcare assistant
Applewood
Dublin, Dublin
2020.05 - Current
- Provided personalised care and support to vulnerable individuals, helping them retain maximum independence.
- Built patient confidence through physical exercise, promoting positive lifestyle changes and improved wellbeing.
- Charted daily observations, mobility activity and eating percentages to aid continued client assessment.
- Provided basic patient health care, taking blood pressure and dressing wounds.
- Provided compassionate personal care for elderly patients, offering support with washing, dressing, toileting and grooming.
Administrative assistant
City Hall
Taxco , Guerrero, Mexico
2017.04 - 2019.12
- Facilitated interdepartmental communication by preparing and distributing correspondence on behalf of the economics department.
- Provided frontline citizen assistance, addressing inquiries and facilitating document submissions.
- Acted as a main contact in the receptions filling out forms to beneficiaries of social programs.
- Drafted and executed the Annual Operational Program for two economics department offices, aligning activities with strategic objectives.
- I collaborated with the economics department to upload data forms for submission to the National Transparency Platform portal.
- Streamlined office operations and enhanced digital filing system efficiency by implementing a cloud-based document management platform, leading to a 30% improvement in document retrieval times.
- Provided printing, photocopying scanning support to colleagues.
- Assisted managers in compiling and organising materials for meetings.
Data capturer
National Institute of Statistics and Geography
Cuernavaca,Morelos, Mexico
2014.09 - 2017.06
- Created databases and spreadsheets to improve inventory management and reporting accuracy.
- Photocopied, scanned and printed relevant data for the manager.
- Maintained detailed administration and office procedures to improve accuracy and efficiency.
- Examined data to detect errors and discrepancies.
- Verified accuracy of information and sorted information of documents for computer entry.
- Adhered strictly to policies and procedures for continued company compliance.
- Supported executive leadership and office staff by managing operational workflow.
- Management of the IKTAM program “Monitoring and Control of Statistical Projects”.
- Utilised the Microsoft Office suite proficiently, including Excel for data analysis and reporting.
- I implemented meticulous data capture and verification procedures, ensuring the accuracy and reliability of the information.
Education
Certificate of Higher Education - International Business
Dorset College
Dublin, Ireland 2022.09 - 2023.08
Futher Education Training Award - Palliative Care
Pearse College
Dublin, Ilreland 2022.01 - 2022.05
Certificate of Higher Education - International Trade and Customs
The Polytechnic University of Guerrero
Taxco Guerrero, Mexico 2009.09 - 2013.08
Skills
- Analytic Thinking
- Adaptability
- Time Management
- Detail Oriented
- Integrity
- Collaboration
- Problem-Solving
- committed
Languages
English
Advanced
Spanish
Native
Timeline
Certificate of Higher Education - International Business
Dorset College
2022.09 - 2023.08
Futher Education Training Award - Palliative Care
Pearse College
2022.01 - 2022.05
Healthcare assistant
Applewood
2020.05 - Current
Administrative assistant
City Hall
2017.04 - 2019.12
Data capturer
National Institute of Statistics and Geography
2014.09 - 2017.06
Certificate of Higher Education - International Trade and Customs
The Polytechnic University of Guerrero
2009.09 - 2013.08