Karen Beatriz Braga castro
Dublin ,Ireland
Summary
Motivated student eager to bring high attention to detail and commitment to quality service. Meets and exceeds expectations with personable communication and tireless work ethic and committed to continuous improvement and seeking opportunities for professional growth.
Overview
4
4
years of professional experience
Work history
Food and beverage assistant
The college Green Hotel
Dublin , Ireland
04.2024 - Current
- Provided detailed menu information to customers, facilitating informed choice making.
- Coordinated with chefs on special dietary requirements ensuring customer satisfaction.
- Trained new team members, contributing to staff proficiency.
- Managed table arrangement for maximising dining capacity during busy periods.
- Maintained clear communication with guests and kitchen staff for smooth service delivery.
- Provided first-class customer care through helpful, friendly service.
- Delivered food and drinks from kitchen to respective tables to meet timely expectations.
Weddings Desk Executive
RIU Hotels and Resorts
Cancun , Mexico
12.2022 - 12.2023
- Managed wedding bookings from 12 resorts in four different countries (Mexico, Aruba, Costa Rica, Dominican Republic).
- Ensured adherence to hotel policies and created wedding files for couples and dealt with brides from different countries, providing communication in both English and Spanish.
- Coordinated with agencies TUI and SUNWING to facilitate smooth operations.
- Managed a high volume of emails and calls.
- Facilitated direct communication between couples and their assigned wedding planner.
Counsellor
Camp Allen Seasonal Job
New Hampshire , United states
06.2022 - 08.2022
- Provided attentive personal care to individuals with a range of complex medical and behavioural needs.
- Carried out cleaning duties to maintain a safe and hygienic living environment.
- Completed accurate and timely paperwork, including care plans, daily logs and incident reports.
- Ensured safeguarding of vulnerable individuals.
- Adapted care strategies to meet a wide range of physical, mental and emotional needs.
Receptionist
Occidental by Barcelo Group
Cancun, Mexico
09.2021 - 03.2022
- Conducted daily check-ins and check-outs for guests in a high- traffic environment.
- Offered knowledgeable, friendly support to in-office guests.
- Managed phone calls, resulting in effective communication flow within the company.
- Received payments and updated balances in computer.
- Enhanced customer satisfaction by efficiently managing all front desk enquiries.
Education
Bachelor of International Business Administration -
Universidad del Valle de Mexico
Merida, Mexico 2017 - 2021
Skills
- Time management
- Problem solving
- Team collaboration
- Multitasking efficiency
- Adaptability
Languages
English
Proficient (C2)
References
References available upon request.
Timeline
Food and beverage assistant
The college Green Hotel
04.2024 - Current
Weddings Desk Executive
RIU Hotels and Resorts
12.2022 - 12.2023
Counsellor
Camp Allen Seasonal Job
06.2022 - 08.2022
Receptionist
Occidental by Barcelo Group
09.2021 - 03.2022
Bachelor of International Business Administration -
Universidad del Valle de Mexico
2017 - 2021
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