Waitress/Bartender/ Restaurant Manager
Anna Liffey Pub and Restaurant
New Haven
11.1997 - 08.2002
- Worked as waitstaff for one year before being promoted to manager.
- Day to day responsibility of restaurant including development and growth of team and events.
- Ensuring the highest standards of service following the company standards
- Ensuring Health and Safety and hygiene procedures, policies, and standards maintained.
- Dealing with and resolving any customer complaints.
- Managed a team of forty members.
- Communicating with bar, kitchen and restaurant staff to ensure efficient customer service
- Organising the daily and weekly roster for all staff
- Control of ordering stock and supplies in line with budget.