Karen O’ Keeffe
Limerick,Ireland
Summary
Resourceful Medical Secretary experienced in optimizing patient scheduling and enhancing communication. Improved patient flow and satisfaction through effective coordination of referrals and streamlined office processes. Maintained confidentiality while fostering compassionate interactions and ensuring efficient management of electronic records and medical transcription.
Overview
26
26
years of professional experience
Work History
Medical Secretary
Dr Nicola Stapleton
Limerick, Ireland
04.2016 - 07.2026
- Coordinated patient appointments for Dr Nicola Stapleton, ensuring optimal scheduling and patient flow.
- Handled incoming calls and scheduled consultations, enhancing patient accessibility and communication.
- Managed daily calendars for multiple providers, setting up appointments efficiently.
- Organized medical records and updated patient files to maintain accurate and comprehensive patient information.
- Safeguarded confidential patient information and organized office records to ensure compliance with privacy regulations.
- Monitored patient messages sent via email or phone message system and responded accordingly.
- Transcribed doctor's orders into the electronic health record system.
- Coordinated referrals between primary care physicians and specialists as required.
- Utilized medical software for patient registration, scheduling, and records management.
- Handled cash transactions and processed payments for medical services.
- Communicated with patients with compassion while keeping medical information private.
Medical Secretary
Dr Bryan Scanlon
Limerick, Ireland
01.2001 - 04.2016
- Answered calls and scheduled consultations with patients.
- Managed patient appointments for Dr Bryan Scanlon's practice.
- Prepared medical records and updated patient files.
- Coordinated referrals and correspondence for Dr Bryan Scanlon.
- Transcribed doctor's orders into the electronic health record system.
- Communicated with patients with compassion while keeping medical information private.
- Handled cash transactions and processed payments for medical services.
Education
St Nessan’s Community College
Limerick , Ireland Skills
- Medical scheduling
- Patient registration
- Referral coordination
- Electronic records management
- Medical transcription
- Calendar management
- Cash processing
- Confidentiality management
- Phone etiquette
Timeline
Medical Secretary
Dr Nicola Stapleton
04.2016 - 07.2026
Medical Secretary
Dr Bryan Scanlon
01.2001 - 04.2016
St Nessan’s Community College