Karen McCormack
Limerick,Limerick
Summary
I adapt, learn, and excel quickly in all professional contexts. I welcome a challenge and enjoy learning new skills. I hold extensive experience in customer service and management within the healthcare sector, as well as administrative and secretarial support.
Overview
13
13
years of professional experience
Work history
Telephone Team Manager
Shields Dental Clinic
Limerick, Ireland
2019.12 - Current
- Developed training modules and documentation to train staff.
- Managed staff rosters on Factorial and HR Duo platforms to ensure optimal coverage including weekends.
- Coordinated patient bookings and clinician diaries, ensuring a seamless flow for both general and specialty dental services on the Aerona dental system.
- Managed all incoming communications originating from five dental clinics, including all incoming phone calls and emails, also responded to all communication through social media platforms and Whats App.
Personal Assistant
West Limerick Independent Living
Limerick, Ireland
2012.11 - 2019.12
- Facilitated access to services for an individual with special needs by managing their transport needs to and from services while also engaging in activities.
- Based in the Skills Development section I helped provide assistance in the interaction and communication skills through stories and dance.
- Improving fine motor skills through activities such as artwork, Play-Doh and puzzles.
- Facilitating day trips to cinema and restaurants.
- Engaging in sports activities such as basketball and swimming to encourage exercise, but making it fun.
Education
Diploma - Office Information Systems and Secretarial Skills
HSI College
Limerick 09/1997 - 05/1998
Junior Cert 1993 and Leaving Cert 1995 -
Scoil Carmel Secondary School
Limerick 09/1990 - 05/1995
Skills
- Microsoft Office
- High volume phone enquiries
- Employee communications
- Organisational management
- Sensitive material handling
Timeline
Telephone Team Manager
Shields Dental Clinic
2019.12 - Current
Personal Assistant
West Limerick Independent Living
2012.11 - 2019.12
Diploma - Office Information Systems and Secretarial Skills
HSI College
09/1997 - 05/1998
Junior Cert 1993 and Leaving Cert 1995 -
Scoil Carmel Secondary School
09/1990 - 05/1995