Karen Doyle
Dublin,Ireland
Summary
Accomplished professional with expertise in project and programme management, IT system implementations, and change management and adoption. Demonstrates proficiency in stakeholder and vendor management, requirements documentation, and software testing, including UAT. Skilled in agile delivery and sprint coordination, with a strong focus on risk, issue, and dependency management. Utilises Visual Studio to enhance communication and problem-solving capabilities. Committed to driving successful outcomes through strategic planning and execution.
Overview
8
8
years of professional experience
6073
6073
years of post-secondary education
Work history
Project Manager – IT Services
Royal College of Physicians of Ireland (RCPI)
Dublin , Ireland
2024.07 - 2026.04
- Assist teams in delivering IT projects throughout system implementations and digital initiatives while ensuring alignment with business and technical requirements.
- Support project structure and governance to drive clarity, momentum, and accountability across various teams.
- Collaborate with internal stakeholders, subject matter experts, and third-party vendors to help achieve agreed outcomes.
- Secured buy-in from all stakeholders with persuasive presentations of benefits of proposed changes.
- Implemented quality control measures, ensured adherence to standards.
- Guided the development of project objectives, established clear performance expectations.
- Led cross-functional teams to achieve project goals on time.
- Expedited issue resolution to minimise delays in project timelines.
- Integrated new technologies into existing systems for improved functionality.
- Utilised advanced project management tools for superior tracking and reporting.
Registry Manager
Royal College of Physicians of Ireland (RCPI)
Dublin , Ireland
2022.01 - 2024.07
- Assisted in managing helpdesk operations and staff to ensure service levels and customer satisfaction were consistently upheld.
- Supported operational reporting and provided insights to departments regarding customer queries and service performance.
- Contributed to the implementation of the Freshdesk ticketing system by working with project teams to define requirements and assist in delivery.
- Coordinated cross-departmental collaboration for improved workflow.
- Streamlined communication channels, enhanced internal information flow.
- Delegated tasks efficiently to maximise productivity.
- Identified growth opportunities through comprehensive market research.
- Fostered a positive work environment with regular team-building activities.
Business Support Analyst
Royal College of Physicians of Ireland (RCPI)
Dublin , Ireland
2018.03 - 2022.03
- Assisted in IT system integrations and software upgrades through structured testing and defect management.
- Created test scripts and executed UAT while performing data audits to ensure system quality.
- Supported project managers by documenting current-state processes and aiding in requirements gathering for replacement systems.
- Managed work items and sprints using Azure DevOps and Visual Studio.
- Provided staff training on CRM systems (Quercus) and new system functionalities.
Education
Certified Project Management Diploma - Project Management (Level 8)
IPM & Technological University Dublin
Dublin, IrelandCertificate - Decision Making & Critical Thinking (Level 8)
South East Technological University
Carlow, IrelandCertificate - Effective Leadership & Change Management (Level 8)
South East Technological University
Carlow, IrelandSkills
- Project & Programme Management
- IT System Implementations
- Change Management & Adoption
- Stakeholder & Vendor Management
- Requirements Documentation
- Software & UAT Testing
- Agile Delivery & Sprint Coordination
- Risk, Issue & Dependency Management
- Visual Studio
- Communication & Problem Solving
Timeline
Project Manager – IT Services
Royal College of Physicians of Ireland (RCPI)
2024.07 - 2026.04
Registry Manager
Royal College of Physicians of Ireland (RCPI)
2022.01 - 2024.07
Business Support Analyst
Royal College of Physicians of Ireland (RCPI)
2018.03 - 2022.03
Certified Project Management Diploma - Project Management (Level 8)
IPM & Technological University Dublin
Certificate - Decision Making & Critical Thinking (Level 8)
South East Technological University
Certificate - Effective Leadership & Change Management (Level 8)
South East Technological University