Karen Bas
Moate
Summary
Skilled Call Centre Advisor specialising in customer service and complaint resolution. Manages complex interactions to ensure satisfaction through empathetic communication. Resolves queries efficiently, enhancing customer experience. Adapts quickly to challenges while building strong rapport with customers.
Overview
2
2
years of professional experience
Work History
Call Centre Advisor
Medserv Medical Account Services
Athlone, Ireland
09.2024 - Current
- Managed high-volume inbound calls, promptly addressing customer queries and concerns to maintain service excellence.
- Maintained excellent client satisfaction by proactively resolving queries within short timeframes.
- Handled difficult customer interactions with patience and professionalism, resolving complaints and promoting positive experiences.
- De-escalated complaints by maintaining empathetic and professional tone while resolving issues.
- Provided a friendly, supportive and empathetic approach when dealing with complex customer cases.
- Resolved customer queries, complaints and technical issues with excellent analytical skills.
- Utilised strong communication skills to explain complex issues in simple terms, enhancing customer understanding and satisfaction.
- Coordinated with other departments to resolve customer issues promptly, acting as a liaison between the customer and technical support teams.
- Implemented feedback received from supervisors and peers to continuously improve call handling and customer interaction techniques.
Education
Our Lady Of Mercy Secondary School
Dublin Skills
- Call handling
- Customer service
- Complaint resolution
- Customer engagement
- Effective communication
- Conflict management
- Time management
- Data entry
- Technical liaison
- Positive attitude
Languages
Turkish
Intermediate
B1
Interests
- I enjoy reading , watching documentaries , spending time with family and being outdoors
Timeline
Call Centre Advisor
Medserv Medical Account Services
09.2024 - Current
Our Lady Of Mercy Secondary School